This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Our vehicle, a 2005 Crown Victoria used to Transport blind and elderly. Vehicle was recalled under campaign #15S39 to repair a potentially defective lighting control module. Lights were working perfectly at time of recall. Ford did not repair or replace module, but they instead bypassed a function of the module by hacking/splicing into the original wiring harness and adding an external relay. Truly a band-aid. Now, less then a year later. Lights have failed completely. Ford technicians blame faulty lighting control module. Ford refuses to replace module, stating that the warranty part is working correctly, only the original (subject of the recall) part has failed. Again, Ford did not actually repair the car the first time, they only bypassed the lighting module. There is another recall on this vehicle involving the intermediate shaft for the steering column. I asked if they plan to 'fix' it by splinting with two popsicle sticks and rubber bands, then refuse to honor the repair when the original shaft fails. The customer service representative failed to respond.
The contact owns a 2005 Ford Crown Victoria. While driving at any speed, the headlights went out without warning. The failure recurred several times. The vehicle was taken to ramey Ford princeton (304-425-2128, located at 498 courthouse rd, princeton, wv 24740) where it was diagnosed that the light control module was faulty and needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 164,000.
While driving my headlights go completely off. The only thing that works are the park lights. I pull back on turn signal to engage the high beams. This is the only way I can see. When using high beams other drivers are flicking their lights at me but there is nothing I can do about it. I'm scared I'm going to wreck. I don't get off work until it's dark & I'm afraid I'm going to wreck. It happens with the lights on automatic or regular. It happens everytime I drive at night. It's getting worse every night.
I had my lcm recall fixed on my Ford Crown Victoria at 98,000 miles, the day I picked it up everything seemed fine, and then I went to use my automatic headlight and they were still un-operable. My tail lights and my parking lamps also do not work after this recall work also. I have tried getting the Ford dealership to call me back, and I cal everyday and they tell me they will call me the next day, and still nothing. Now my car has 127,000 miles on it and they still have not fixed the problem, and Ford says that it's out of warranty. How is a 3,000 mile recall warranty even remotely a good idea? I work 7 days of the week and I had to buy another Grand Marquis to drive while I wait for these sob's to call me after all this time, I very rarely drive at night and would have never noticed this if I had not went out to pickup my family member after 8pm.
- Rockford, IL, USA
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The contact owns a 2005 Ford Crown Victoria. The contact stated that the warning indicators illuminated for the headlights. The vehicle was serviced at cain Ford Lincoln (1039 N main St, cornelia, ga 30531, (706) 778-2121) per NHTSA campaign number: 15V861000 (exterior lighting), but the remedy failed to repair the vehicle. The contact mentioned that the headlight warning indicator remained illuminated after the recall repair. The manufacturer was made aware of the failure and did not assist. The failure mileage was 130,000.
My headlights goes off while I'm driving and clicks off and clicks back on and sometimes when I turned on my signal switch on they will click back on or click off or I just have to wait for them to come back on but I can hear when it clicks and my headlights comes back
The contact owns a 2005 Ford Crown Victoria. The contact stated that the exterior lighting failed to illuminate. The failure occurred without warning. The dealer was not contacted. The manufacturer was notified and did not assist because there were no recalls attributed to the VIN. The failure mileage was approximately 125,000.
The contact owns a 2005 Ford Crown Victoria. While the vehicle was stationary, the passenger side headlight shut off without warning. On another occasion, the failure occurred while driving 35-40 mph. The contact attempted to find parts independently, but was unable to repair the failure. In addition, the contact received notification of NHTSA campaign number: 15V861000 (exterior lighting), which was directly related to the failure. The dealer and manufacturer were not contacted. The failure mileage was approximately 150,000.
The contact owns a 2005 Ford Crown Victoria. The contact stated that the recall notice for NHTSA campaign number: 15V861000 (exterior lighting) was received December of 2015. After contacting the dealer upper marlboro Ford in upper marlboro, md, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.
Ford issued a recall for my 05 Ford crown vic. The dealer that has my car for the recall is unable to fix the situation. The lighting control module they were trying to put in my car is for a car that has auto lamps. My vehicle by VIN is not equipped with auto lamps, therefore the recall part they have will not work on the cars without autolamp option. To other people out there call a dealership have them check by VIN if your car has auto lamp option if not, do not take it for recall. They have had my car for a week without the problem being fixed. They are going to put my old lcm back in my car tomorrow so I can have my vehicle. In the end my problem with lcm still will not be fixed, so my tail lights will still not be working. Thank you Ford for not being able to fix the problem that is your fault. The dealers did not even offer a loaner vehicle for my time.
The contact owns a 2005 Ford Crown Victoria. The contact stated that there was a progressing electrical short and failure with the head lamps. For months, the dealer stated that the remedy and parts were unavailable and a repair appointment could not be scheduled. The manufacturer was notified of the failure. The contact was waiting on a response from the dealer and the manufacturer to determine an interim repair for NHTSA campaign number: 15V861000 (exterior lighting)the failure mileage was not available. VIN tool confirms parts not available. Updated 05/19/17 the consumer stated the vehicle was repaired. Updated 08/07/2017
The contact owns a 2005 Ford Crown Victoria. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact experienced a failure with the headlight not illuminating. The contact was able to tap the light control module to have the headlight operate as intended. The approximate failure mileage was 44,000.
The contact owns a 2005 Ford Crown Victoria. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2005 Ford Crown Victoria. While driving various speeds at night, the headlights became inoperable without warning. The failure recurred intermittently. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The VIN was included in NHTSA campaign number: 15V861000 (exterior lighting). The failure mileage was 122,627.
While driveing at night my headlights went out I had to use ermergency flashers to safely see the road and to stop my car, .after a while my headlights came back on. I was on the highway at the time. I had the car inspected and was informed that the car had a defective light control module.I was also told the lcm controled all the lights on the car.I took the car to a Ford dealer in olathe ks and was told the module was a recall item for that car.my son left the car there to be repaired, when the the car was ready my son had to pay $170 for for Ford to replace 2 fuses to restore taillights the bad module had blown.paid the bill took car home, 2 days later taillights, turn sig and brake lights stopped working again. I returned the the car to Ford to be repaired, the next day I was informed that fuse F23 was missing and when it was replaced it restored service to my lights. Fuse F23 has no bearing on taillights turnsignal or stop lights.turn signals, brakelights are on different circuits and cannot be protected by the same fuse.also Ford is using the excuse that the recall only covers the headlight failure, it is my position that Ford is responsbile for the module and the related repairs ie fuse replacement. It is obvious the tech failed to properly install the the plug into the module causing the tail, turn, and stop lights to fail after 2 days. And to add insult to injury I was charged another $59.09 for a fuse that had nothing to do with the problem. My daughter in law and wife both recieved tickets for driving with defective equipment.
The contact owns a 2005 Ford Crown Victoria. While driving 75 mph, the headlights failed to illuminate. The vehicle was taken to the dealer where it was diagnosed that the lighting control module failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The VIN was not included in NHTSA campaign number: 15V861000 (exterior lighting). The manufacturer was notified of the failure. The approximate failure mileage was 135,000.
The contact owns a 2005 Ford Crown Victoria. The contact stated that the headlights turned off without warning. The vehicle was taken to a dealer and was informed that the control module for the headlights needed to be replaced and it was not covered. The vehicle had not been repaired. The VIN was not available. The failure mileage was unknown. Updated 6/3/15
The contact owns a 2005 Ford Crown Victoria. The contact stated that while driving at various speeds, the headlight went out without warning. The failure recurred numerous times. The vehicle was taken to dealer, where it was diagnosed that the light module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 80,000.
A D V E R T I S E M E N T S
- Romeoville, IL, USA