This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2017 Ford Edge SE, one owner vehicle, clean title, always maintained properly. The vehicle ran rough after startup and seemed to be lacking power during acceleration. A malfunction indicator lamp (MIL) did not display at that time. Recently, the vehicle has been running worse, blowing white exhaust smoke, especially after sitting overnight, and consuming coolant. The MIL finally displayed the morning of June 10th, 2023. The code is P0303. The vehicle has been diagnosed with a coolant intrusion issue on cylinder number three. A catastrophic failure of the engine, requiring removal and replacement of the long block which leaves the customer on the hook for thousands of dollars in parts and labor for a well know design flaw, which is apparent by the release of multiple technical service bulletins https://static.nhtsa.gov/odi/tsbs/2019/MC-10162071-0001.pdf, https://static.nhtsa.gov/odi/tsbs/2019/MC-10169807-0001.pdf, https://static.oemdtc.com/TSB/MC-10214126-0001.pdf, an updated engine design to replace the flawed engine https://fordauthority.com/2022/09/ford-2-0l-ecoboost-coolant-issue-and-fix-detailed-by-tech-video/, class action lawsuit https://www.fordecoboostlawsuit.com/, and countless forums and videos with affected customers.
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that there was a misfire in cylinder #1. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken to the dealer, who determined that a coolant leak had damaged the engine, and the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to TSB Number: 22-2134 (Engine and Engine Cooling). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 48,000.
The 2.0 Ecoboost engine of our 2017 Ford Edge overheated at @65K miles leaving my wife stranded and the vehicle in danger of catching fire. We first noticed a check engine light @60K with diagnostic code P0301 cylinder misfire detected, so I replaced spark plugs and check engine light went out. At @63K check engine light came back on so thinking it was a bad tank of gas I added a fuel treatment and again the check engine light went out. At @64K miles the check engine light once again comes on and before I could get it in to our Ford dealer to figure out what is going with the car my wife got message on dash engine was overheating. After towing it to Ford dealer for a diagnosis of the problem we found out it was due to a coolant intrusion between cylinders 1 and 2 which caused the engine to run out of coolant resulting in the engine to overheat. In 2017 Ford began producing the 2.0 Ecoboost engines with a new open deck block design with channels cut between the cylinders for engine coolant passage. Unfortunately, this new design was flawed because it does not provide adequate sealing area between the cylinders for a proper head gasket seal, which in turn, leaves the engine prone to coolant leakage into the cylinders causing premature engine failure. Ford is well aware of the faulty design and have since corrected it with a new engine block design which incorporates cross drilling the engine block for coolant passage instead of machining cuts through the area needed to provide a proper head gasket seal. Ford TSB 22-2229 addresses the the problem requiring the replacement of the faulty designed engine with a new long block assembly replacement manufactured in accordance to the new 2.0 engine manufacturing design specifications. This engine replacement procedure is very expensive at over $7000 especially when the customers 60K powertrain warranty has expired and Ford customer service will provide NO help assisting with the cost of fixing the problem.
The contact owns a 2017 Ford Edge. The contact stated that while driving approximately 45 MPH, the vehicle overheated. The check engine warning light was illuminated. The contact added additional coolant to the vehicle. The vehicle was taken to the local dealer where it was diagnosed that an engine replacement was needed. The mechanic informed the contact that coolant was leaking into the engine and the pistons. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 72,000.
The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the check engine warning light remained illuminated. The vehicle was taken to the local dealer who replaced a vacuum seal, and the check engine warning light was no longer illuminated. Approximately a week later, the failure reoccurred. The vehicle was taken to the local mechanic who diagnosed that cylinder #1 and #3 was misfiring. The spark plugs and ignition coil were replaced. The vehicle was later taken back to the local dealer who determined that coolant was present in the engine block, and that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 104,000.
- West Jordan, UT, USA
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The contact owns a 2017 Ford Edge. The contact stated while his grandmother was driving 35 MPH, the temperature gauge started rising quickly and she saw steam coming from under the hood. The contact stated that the check engine warning light was illuminated. The driver was able to park the vehicle at her friend's residence and called the contact to inspect the vehicle. Upon inspecting the vehicle, the contact noticed that the coolant level was low, and added a gallon of coolant to the reservoir. The contact stated there was no evidence of a coolant leak on the ground. The contact took the vehicle to the local dealer, where it was diagnosed with needing the long block engine to be replaced due to coolant leaking into the engine cylinders. The vehicle was not repaired. Upon investigation, the contact associated the failure with TSB: 22-2133. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.
1) Component failure is the engine block. I have 77K miles and have recently had my Check Engine light appear. After spending several hundred dollars to have sparkplugs and the Cylinder #2 tube replaced, the issue persisted. I then started to realize my coolant reservoir was very low, so I added coolant - but I noticed I was losing coolant on a daily basis, not only that, my engine, at start-up, was very, very rough with a lot of white smoke coming out of my exhaust. After doing some research, I then learned, that the problem is coolant intrusion into the #2 cylinder, which will require an entire engine replacement. Several times last week and this week I was driving and had my overheating warning flash on - my engine temperature gauge was in the red area as my engine was overheating due to loss of coolant. At one point, I thought I was going to blow-out my engine while going 65mph - it was frightening since I had my ten year old daughter with me. I got home and refilled the coolant immediately. A couple days later my engine overheated again taking my daughter to school. We only have one car, so this is incredibly nerve-racking, extremely stressful and very, very disappointing. 2) My and my family's safety is being compromised by what appears to be a known issue on 2017 Ford Edge cars. I have learned there is a TSB on this issue, but no recall. 3) The issue has not been confirmed by a technician. 4) My car has not been inspected by anyone other than the service technician who replaced my sparkplugs. 5) I had the Check Engine light appear for the last three weeks; since the first few days of May, 2023. Expenses: I have had to pay about $500 already, but I was told by two Ford dealers that the cost for an engine replacement was $8,000 and $10,000 respectively. Why should I have to pay for a known Ford issue of this magnitude" And why should I have to place my family's safety in jeopardy, we only have one car, every time we have to take the car to go somewhere"
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle overheated. Additionally, the check engine warning light illuminated, and the vehicle shuddered. The contact stated that the failure was a persistent failure. The vehicle was taken to the dealer, who informed the contact of coolant intrusion into the engine block. The contact related the failure to Technical Service Bulletin: 22-229 (Coolant Intrusion). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 60,000.
Known Ford Edge engine issue. my 2017 purchased new at 81K miles has engine coolant leaking into cylynder 2. Engine light code p0302 and p316. Miss fire on start up. At dealer and informed it needs new engine long block at a cost of $8400. It is out of warranty obviously and this is a serious issue that is well documented online. Ford needs to have a recall on this issue. Paid $46k for a car that is disposable at this point as I can not replace an engine.
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light illuminated. The contact took the vehicle to the dealer who diagnosed that there was a misfire in cylinder #3. The spark plug and coil was replaced. The vehicle was repaired; however, approximately 2 days and 30 miles later, the engine started running rough. The contact called and informed the dealer that coolant was leaking into the cylinder from the engine block and the vehicle was emitting white smoke while driving. The vehicle had since failed to start the engine and the vehicle had become inoperable. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 61,000.
Started with engine light and then diagnosis of cylinder 2 misfire. Replaced coil twice and went to ford dealership who tested it. Coolant intrusion in engine, engine failure. Engine has to be replaced. Ford is offering no assistance for a known defect in their engines. Could have blown on the highway causing injury to me or others
Another case of Fords failure in manufacturing with its eco boost engine. Failed head gasket and coolant leakage causing engine failure from there know issue.
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle was shaking with the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that there was coolant intrusion into the engine and cylinder leakage, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 78,803.
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who informed the contact that the engine needed to be replaced due to coolant leaking into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 34,277.
This is a coolant intrusion in cylinder 2. My cylinder would misfire while driving at high speeds on the highway. Also, alarms of overheating of the engine would pop up. I took it to a Ford dealer and confirmed that it is a coolant intrusion and they tvwould try to charge $7,800 plus tax for a manufacture design defect.
Engine light came on at 73,000 miles and stated engine misfire cylinder 1. Took to Ford service. They had to put 1 gallon of coolant in and drove for about a week. Still having issues and finally told about TSB 22-2229 and that a new engine would be needed. This is a known factory defect and the customer should not have to pay thousands of dollars out of pocket to replace an engine with low miles! Engine has not been replaced.
Most likely due to manufacturing defect or other issue related to, coolant is mixing into the engine cylinder causing a cylinder misfire. My vehicle is outside of the original manufacturer's warranty by about a year and now needs a new engine due to this defect. At 68,363 miles, there should not be a need for a new $6,000 plus tax engine with zero accountability or apology from Ford. This should have been a recall plain and simple and all costs associated with resolving this issue should be responsibility of the manufacturer. In June 2019, Ford issued a technical service bulletin of this known issue outlining the affected vehicles with a 2.0L EcoBoost engines, but did not communicate with affected owners or issue a recall to have this problem addressed nor do they offer a courtesy extension to the manufacturer's warranty for owners. While my family was lucky that we encountered this issue while we are in our home city, and not on the road driving to visit family in another state, it is not a stretch of the imagination that this could result in serious injury to unsuspecting, affected Ford vehicle owners. There is no repair invoice at the moment as my vehicle is currently still at the dealership awaiting parts.
My check engine light came on. The code was P0304. I had the spark plug and ignition coil replaced, but the check engine light came back on. The vehicle began to overheat. A technician was able to find that the coolant was leaking into the engine. I've taken it to a Ford dealership who confirmed this and has told me I need a new long block. The cost of this repair is over $9500. Upon researching this problem, it has been WELL documented since 2010 to be an issue with this engine, and NHTSA even issued a service bulletin about this issue with this year/make/model as of December 2019. The issue does not begin to happen until after the warranty period has passed, and the vehicle can catch fire with this defect. Knowing this issue exists, this engine needs to be recalled so that people do not need to worry about their vehicles overheating and catching fire! The responsibility of cost should not shift just because the issue does not present itself until a vehicle hits a higher mileage, which still is not that high.
A D V E R T I S E M E N T S
- Omaha, NE, USA