This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When put into reverse, a warning of "gear will engage at low speed" appeared multiple times. Car has to be shut down and restarted to allow for gear to engage.
The contact owns a 2024 Ford Edge. The contact stated while driving at slow speeds out of her driveway, the contact felt an abnormal sensation in the accelerator pedal, prompting the contact to look down to the floorboard. Upon looking up, the contact realized that the vehicle was reversing. The contact became aware that the vehicle had shifted into the reverse independently. The vehicle then struck the garage door, resulting in minor damages to the vehicle and garage door. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100.
The contact rented a 2024 Ford Edge. The contact stated while parked uphill and shifted into reverse, the vehicle violently moved forward. The contact depressed the accelerator pedal for the vehicle to reverse; however, the vehicle continued to roll forward. The brake pedal was depressed and at the same time the accelerator pedal was depressed violently, and the vehicle started to reverse. The local dealer was not contacted. The manufacturer was contacted; however, and a Live Representative was unavailable, and a voicemail was left. The contact stated that Enterprise Rental was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 3,000.
- Douglasville, GA, USA
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- Trussville, AL, USA