This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Wife was driving vehicle, when she heard a pop. When she got home she noticed the sunroof glass had exploded. She told me and I went out to see if I could find a rock or any other foreign object. Could not find anything. The sunroof glass just failed in an outward direction. Ford has denied warranty claim and denied our appeal. I have read several other reports of this same thing happening with their Ford Escapes. Driving along and hear a pop sound. Then later realize their sunroof has failed. This critical situation needs to be brought to attention of Ford Motor Co. And have them stand behind their product, if said product is still under the manufacturers warranty.
The contact owns a 2010 Ford Escape. The contact stated that she closed her lift gate and the window exploded. The contact stated that she sustained minor cuts from the glass. The vehicle was taken to a glass repair shop and they stated that the window may have been off track. The vehicle was repaired. The manufacturer was notified and they stated that they were aware of the failure. The failure mileage was 31,000.
The contact owns a 2010 Ford Escape. The contact stated that a bad odor was emitting from the air conditioner vents. The vehicle was taken to the dealer who diagnosed that there was mold in the evaporator. The vehicle was repaired but the failure recurred. The manufacturer was made aware of the failure who did not offer any assistance. The failure mileage was 34,531.
- Elizabeth Town, IL, USA
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- Auburn, WA, USA