This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Recall 16S30 side door latch may break. Ford sent out recall May 2017. I have been waiting since then to get this recall completed. I have been on a waiting list since then at a Ford dealer. The dealer states that they can only get 1 or 2 parts a month and I am on a waiting list. I called Ford on this issue and was told in broken english that Ford has the parts. I mention that there is a waiting list for the part. Again was told Ford has the parts. I asked another Ford dealer about the part shortage and they confirmed it also. So my complaint is why is Ford taking so long to get the parts out?
Door handles and locks recall. They sent us a recall notice about 6 weeks ago. We called to make an appointment and they said it would take about 2 weeks to get the part and they would put us on their wait list and call us. They have not called us and we have called several times and they keep putting us off with the excuse that there were so many calls it was taking longer then they expected. They had told us that they put us at the top of the list because we were among the first to call. We wonder if there is that long of a list or are they blowing us off. Meanwhile there is a within industry note for a problem with that model car with the front driver and passenger seats not being seated correctly in the body of the car (no recall notice yet) as well as the problem with the door handles. We got the recall notice the beginning of may and this is the beginning of August and the problem has still not been resolved.
Got a letter about the recall back in October. Had scheduled a oil change for November 16th at parkway Ford in ogdensburg, NY. I told them about the recall when I handed them my keys. After the oil change was done they told me that the parts will not be available until sometime after January. They said if I had any problems to come back and they will "try" to fix it. Once the recall has been sent out to the public then the dealers should have enough parts sent to them so the dealers can fix the repairs??
Ford issued a recall (16S30) for the door latch springs which are apparently faulty and can cause the door to open at any time. We called Ford and the parts won't be available until the 2nd quarter of 2017. I have a newborn plus do a lot of driving for work, I cannot drive this car for the next 6 months and hope that the door(s) do not fly open.
The contact owns a 2015 Ford Escape. The contact stated that while attempting to close the trunk, the lift gate handle was loosen from the lock hitch. The vehicle was taken to a dealer where it was diagnosed that the lift gate needed two longer screws. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 19,000.
On two separate occasions, the automatic tailgate has closed on me while loading groceries into my trunk. Both times I extended a hand to try and stop it but both times it continued to close and hit me in the head. The second time was on April 7, 2016. It hit me hard enough to give me a concussion and trigger a migraine that lasted 4 days. I had to be prescribed medication and missed work. The gate should not close automatically like this. There needs to be better sensors to prevent injury. I have found posts online from other people who have had similar experiences. I took the car to my Ford dealer who opened and closed the liftgate several times and told me it was fine. I bet the grocery store has video footage of one or both incidents.
I have been to Ford 3 times trying to get help with an absurd amount of road noise coming from my 2015 Escape. This has become a recent issue to the point where the back seat passenger cannot make out what the driver or front seat passenger are saying. After my 3 visits, Ford has dismissed this problem with little interest. When driving you can feel air from the road as you are in the vehicle. This is a safety hazard as I am worried if debris were to hit my car or if I were to get in an accident there could be serious damage to myself or my passengers. I have also had issues with my trunks lift gate. It fails to latch requiring me to either drive with it unlatched or fiddle with it until it closes. I have also struggled with the doors latching closed which have resulted in my passengers opening and closing the doors several times until the sensor says they are closed. For a 2015 this should not be happening and I am ashamed in myself for leasing a car from such a careless company who lacks concern for its consumers.
A D V E R T I S E M E N T S
- Appomattox, VA, USA