This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Escape. The contact stated after removing the key from the ignition switch, the engine continued to run. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the ignition switch needed to be replaced. The vehicle was not repaired. The local dealer was notified of the failure. The vehicle was not diagnosed or repaired. Upon investigating, the contact associated the failure with NHTSA Campaign Number: 15V436000 (Electrical System) however, the VIN was not included the recall. The manufacturer was notified of the failure. The failure mileage was approximately 75,282.
The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and decelerated to 20 MPH. The vehicle was coasted to an independent mechanic. The contact stated that there was coolant leaking onto the engine. The check engine warning light was illuminated. The default power message was also displayed. The vehicle was towed to the local dealer and diagnosed; however, the codes that were retrieved were not related to any recalls. The vehicle was replace and repaired. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The failure mileage was approximately 113,005.
First problem- over the course of the last few years, the car intermittently gets "jumpy" when changing to/from different gears like (from reverse to drive OR drive to reverse, all after completely braking-not in the middle of gear shift). It has not completely stalled but feels very close to it. i had brought it in in the past and they had never found anything wrong with it. It does not always happen. Second problem- the rear view back up assistance has not been working properly for over 3 years. I will be in reverse and either the beeping continues even though nothing is around or, the screen goes blank and shuts off. I was told this would be at my expense, not a recall. this does not happen all the time but is very often.
- When pushing start, the car cranks but no start. Failed to start with new battery. - I took the car to Ford dealer maintenance shop and couldn't identify the problem and contacting Ford Engineering for further investigation. - There is no any message or warning on the dashboard and also what the maintenance shop informed me. All the lighting system is Ok, even the radio is working. - According to the mechanic, the issue is new one and not has been seen before.
Transmittion went out without any warning was driving and started jumping bad and just shut down. There was transmittion fluid, and it just secede up with under 100k miles. Then shift cable broke 3 months later without any warning. Was parked changed, and I had backed into a parking spot, and car went into reverse could not get out of reverse. Put the car in park and still showed that car in reverse with the back up camera. Had to get it towed both times
- Saginaw, TX, USA
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The contact owns a 2015 Ford Escape. The contact stated while driving approximately 60 MPH, white smoke came out of the exhaust tip. The contact was able to pull over and had the vehicle towed to a local mechanic where it was diagnosed with needing the head gasket replaced. The vehicle was not repaired. The contact stated cylinder #3 misfire warning message was displayed. The manufacturer was informed of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was approximately 142,000.
The contact owns a 2015 Ford Escape. The contact stated that while driving at various speeds, the check engine warning light illuminated intermittently on the instrument panel. The contact initially took the vehicle to an independent mechanic and the water control valve was replaced. Recently, the contact stated that the same failure recurred and that the same repair was needed to be performed on the vehicle. The manufacturer was notified of the failure and she was informed that there were no recalls on the vehicle. The contact was referred to NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 55,000.
My ford has had white/blue smoke clouds coming from the exhaust for weeks. I scheduled maintenance at a ford dealership and was told a diagnostic was not even worth the money because the knew exactly what the issue is, the coolant is leaking into the engine, causing the engine to smoke and eventually will misfire, overheat and catch fire. I was told there is no repair, the engine needed to be replaced and because my warranty had expired, I must pay to replace the engine. Although, Ford is aware of their mistake and faulty parts, Ford is not accepting responsibility for the issue they caused innocent buyers. I am a single mother of an adopted kid. I bought this car 3 years ago under the impression Ford is a honest company.I am now seeing otherwise. I now am stuck with making a decision during a pandemic on paying upwards of 6 to 7,000 to replace an engine on a vehicle that has a faulty system, caused by Ford. If paying thousands of dollars on a vehicle that I can hardly afford now isn't hard to swallow, the newly purchased engine will result in the same failure because FORD HAS'NT FIX THE PROBLEM. Ford refuses to put in a new engine and Ford has not fixed an issue that has been occurring for almost 10 years, forcing Ford owners into debt and bankruptcy because where would a person like me get the money to pay for something like this again and again? I cant even afford to get into another car. I am scared to put my son in the vehicle now. I need help
Owner of a 2015 Ford Escape 1.6L. White plumes of smoke have started to billow out every time I start my vehicle in the morning and then again on my way home from work. No indicator light or error codes are showing as to why coolant is leaking in the cylinder heads.
Problem with 1.5L, 1.6L, 2.0L Turbocharged engine that Ford has been aware of since 2010. A Ford dealership told me this is a common defect with these engines. Coolant leaks into cylinders and ruins the engine. There is an active lawsuit on Ford as of December 2020. Ford dealership is trying to charge me 8500 dollars for an engine rebuild and will not give me a price on replacing the engine with a manufactured engine.
Ford fails to recognize the coolant leaking issue with the 1.5L ecoboost engine. Did a patch job fix 2 years ago and failed to repair when technicians stated the engine needed repairs. There is coolant in the 4th cylinder of the engine for the second time in 2 years.
Driving down the highway my tires slipped and tried to kick on traction control but instead disabled my driving until I was able to get over and stop. Turn the car off for a couple seconds then restarted it back on. Did that 3 time in my way into work. I didn't know it was the traction control until I googled what happened and lot of responses said the traction control gets faulty. So now every time I drive I have to go into the settings and turn off my traction control or it continues to happen. Luckily nobody was behind me.
On the date of 04/07/21 I was driving on my way to work, had pulled out of dunkin donuts and went up a small hill to a stop sign I had the ac on, and my window rolled down as I just left a fast food restaurant and as I get to the top of the small hill, my ac turns off and my car displays a message saying transmission not in park and it completely shuts off, I put the car in park and tried restarting it and nothing I had dash lights everything but didn't start. This is the second time this has happened in a 2 week period, the first time it shut off and displayed a starting system fail message took it to dealer and cannot figure out the problem. Could this be related to a recall!
My engine failed in 2019. Coolant entered cylinder no. 2 and was blown out the tailpipe. All coolant was lost. I could not drive the car afterwards without causing severe engine damage. Engine was replaced by Ford. I have since learned that hundreds, if not thousands, of Ford ecoboost engines, e.g., 1.6, 2.0 and 2.5L, have similarly failed. Ford has replaced many engines under warranty, but in many cases the vehicles were just out of warranty and owners had to pay $8,000 to $12,000 out of their own pockets to have engines replaced. These engines exhibit a design defect that allows coolant to enter the cylinders. Ford knows about this problem and should have issued a recall or extended the powertrain warranty. The sudden loss of all engine coolant can create a dangerous situation on the highway. There are many areas on today's highways where it is impossible to safely stop. In my own case, Ford replaced my engine under the powertrain warranty, but kept my vehicle an entire month while waiting on the new engine to arrive and for installation; Ford did not hook up my battery to a charger during this time and the battery ran down, limiting its remaining useful life. I had to complain to get a loaner vehicle while my vehicle was in the shop. Shortly after the new engine was installed, there was a terrible rattling noise under the hood that was due to a faulty transmission flywheel--possibly damaged during the engine reinstallation. These ecoboost engines are a disaster. My engine failed at 36,000 miles--many fail just out of warranty. But, since you never know where you might be when an ecoboost engine fails, it's also a safety problem.
My wife was driving to work when vehicle suddenly sputtered and lost power. She immediately pulled to side of highway. Had vehicle towed to garage and was told the coolant valve went suddenly, causing engine to overheat and engine cylinder to crack. Vehicle has only 71000 miles. This is the same problem reported for 2014 Ford Escapes, in which a recall was issued. There was no recall issued for 2015 Escapes dealing with this situation.
The contact owns a 2015 Ford Escape. The contact stated while driving at unknown speeds with the heater in the on position, the heating system failed to provide heat throughout the cabin of the vehicle. The temperature gauge reading was elevated to the high marker. The service engine warning light illuminated. The vehicle was taken to an independent mechanic, who referred the contact to the local dealer. The vehcile was towed to york Ford Inc (1481 broadway, saugus, MA 01906, (781) 231-1945) and was diagnosed with a cracked head gasket. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 51,226. Invalid VIN.
Purchased a new 2015 Escape have had it in the dealer multi times for turbo replacement and the heads replaced. Was smelling coolant in the car took it to the same dealer for repair. That was over 7 weeks ago. Fords will not approve the repair that was caused by the coolant leaking into the engine. I have a active powertrain and Ford esp warranty.
I noticed that my heat stopped working while idling. After doing some research, I checked the engine coolant levels and discovered my engine coolant was pretty low. I filled the coolant and the issue was fixed. A few days later; however, I noticed the issue again. Upon checking my coolant level again, I saw that the level had dropped again. I checked everywhere for leaks but saw none. I then brought my car to a mechanic who also checked for leaks. He told me there were no external leaks. The coolant was leaking into engine, a common problem they see with Ford vehicles. They told me it was not worth it to fix the problem, and that I was better off trading it in for a new car. I'm so upset because I took exceptional care of my vehicle and now need to car shop during a pandemic with poor credit due to pandemic circumstances. This is not right that the company will take no ownership over the issues and puts it on the customer to deal with the issues.
I left the car on since my daughter and husband were in the car. When I came back out from the store, I tried to put the car in drive but it would not let me. So I tried to turn off the car but it will still stayed on. After about 1 hr the car started to turn off slowly. It is completely off now but wont turn back on. Luckily we were in a parking lot of a dollar tree.
A D V E R T I S E M E N T S
- Clarksburg, WV, USA