What component or system failed or malfunctioned. Flexplate cracked at 62037 It is available for inspection upon request. I have the dealer's invoice. How was your safety or the safety of others put at risk" There was a knocking noise in the motor while i was on the highway with my kids. no Warning lights. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, The dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, the Wayne Ford service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No there was no warning lights. No symptoms.

- Newark, NJ, USA

The contact owns a 2018 Ford Escape. The contact stated while driving 65 MPH at night, the low-beam headlights turned off inadvertently. There was no warning light illuminated. The contact immediately veered to the side of the road and parked the vehicle. The vehicle remained on the side of the road while the contact returned to his residence with the assistance of his fiancée. The contact returned to the vehicle during daytime and drove to his residence. The contact replaced the headlight bulbs with H9 headlight bulbs himself; however, the low-beam headlight bulbs remained inoperable. The high-beam headlights operated as needed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 49,850.

- Cedar Rapids, IA, USA

There is no illumination on the gear shifter (prndl) when the lights are on or off. Every vehicle I have had, has had the illuminated gear shifter. I have read reports that said Ford did not include this feature in certain trim levels, and the illumination is in the instrument cluster now. I feel this is a safety concern especially for people who drive at night or leave early in the morning. I am a Ford owner and former Ford certified master technician and I cannot get a straight answer from anyone at this point. I do not have documentation at this time of this concern except the vehicle has been in the dealership for this concern. If needed I can take pictures and download them. Thank you.

- Show Low, AZ, USA