This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The driver's seat has something protruding (seat heater?) into your tailbone which causes pain and discomfort. The constant adjusting to get comfortable (grabbing the steering wheel to pull myself forward) and slower reaction due to pain and numbness is a hazard waiting to happen. I have not addressed this with my local dealership as they had my car for 7 weeks and only fixed the recall issue (window switch) and none of the other 5 issues I took it in for.
The contact owns a 2020 Ford Escape. The contact stated that the driver-??s side door was emitting a clicking sound while the door was moved. The contact stated that the door weld had fractured. The window failed to roll up automatically due to the failure. The back of the driver-??s side seat had started tearing which exposed the frame of the seat. The contact took the vehicle to the dealer who replaced the door however, the failure persisted due to parts from the old door being used to secure the new door. The seat had not been repaired. The dealer was informed of the failure however, the vehicle had not been taken to the dealer for additional repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 68,000.
The front seats in this car have been repaired once by the front dealer. It did not work and three calls to escalate to Ford headquarters have never been returned. The seat is so uncomfortable ( feels like riding on a buckboard) that after a couple hour trip, it pinched a nerve in my hip and my slow response to applying the brake almost caused an accident. The emergency braking system took over and stopped my car. I now have sciatica because of this seat and am being treated for it. It has been into the dealer at least four times and even the service manager tried the seat and agreed that there is a problem. He has been helpful, but Ford is blocking any solution.
The seats have metal protruding from the rear portion where your tailbone would rest. It's not just uncomfortable, it becomes painful the longer you drive. I was told the seat heaters were improperly installed in the beginning of the manufacture process for 2020 Ford Escapes. If they know they installed them incorrectly, why won't they fix their mistake?
- Denver, CO, USA
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The springs or bar at the back of the bottom seat of the drivers seat is poking up and I have to adjust constantly while driving as it hurts. Very unsafe to have to constantly change positions to try and not hurt. A picture will not show what is happening when the seat is sat on.
The rear view/backup camera has not worked since the day we drove it home. It will work intermittently but most of the time it shows wavy lines across the screen. Occasionally after shifting from reverse to drive, the camera will start working but the rear view picture will remain on the screen even while in drive! there is also a strange hump in the dash on the passenger side as if something is pushing up from underneath. The dealer was contacted the day after purchase and we were told to bring the vehicle back for inspection. Now we are told that parts are not available and they don't know when they will be. Ford has been contacted and we are getting no help from them either. We have a brand new, expensive, defective, and potentially dangerous vehicle. It also has the strange lump in the driver's seat that others have mentioned.
The drivers seat (bottom cushion) has a piece of metal or heavy wiring, about 2 inches long, at the back of the seat, where your tailbone is. The wire is easy to find (it runs back to front) under the seat material. It is very uncomfortable when driving. I took it back to the Ford dealer I leased it from and they checked other 2020 Escapes and they were the same. The service department said there isn't anything they can do until there is a recall. I called Ford customer service and he said he would note the problem. I dread sitting in the seat but I love the car.
A D V E R T I S E M E N T S
- Greeley, CO, USA