This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Escape. The contact stated that when the driver-??s side door was opened, there was a loud popping sound coming from the hinges. Additionally, when the driver-??s door was ajar, the window would roll up and down as designed; however, when the door was closed, the window failed to operate as intended. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the door, door hinge, and the window regulator needed to be replaced. The contact stated that only the window regulator needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 85,125.
The contact owns a 2020 Ford Escape. The contact stated that on several occasions while exiting and entering the driver's door, there was an abnormally loud popping sound coming from the door. Additionally, while the vehicle was parked, the contact attempted to roll down the driver's window, but the window would not roll down. The vehicle was taken to two body shops where it was diagnosed that the pressure and or friction caused an unknown part to fracture, and the window motor failed. The contact was informed that the driver's door needed to be repaired. The vehicle was not repaired. The vehicle was taken to a dealer where it was determined that the driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was 74,115.
Left front door check came unwelded from inside door panel causing door to not open and close properly. Left window would not work. Holes in door frame where hinges pulled out.
The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, there was an abnormal cracking sound heard. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined that the driver-??s side front door was cracked or had a fractured spot weld at the check arm attachment in the door assembly. The dealer informed the contact that the door needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and informed the contact there was no coverage under a recall or warranty for the repair. The contact stated that the failure was related to NHTSA ID Number: 10234590, Manufacturer Communication Number: SSM 51553 (Structure). The failure mileage was approximately 33,000.
- Delray Beach, FL, USA
Search CarComplaints.com for these popular complaint phrases...
The contact's husband owns a 2020 Ford Escape. The contact stated that while her husband was opening the driver's side door, there was an abnormal sound coming from the door. The contact stated that the door failed to close properly. There were no warning lights illuminated. There was an eight-inch opening in the door. The vehicle was taken to the local dealer, who informed him the door and the bracket needed to be replaced. The vehicle was not repaired. The contact called the manufacturer, who opened a case and covered the repairs under the warranty coverage. The approximate failure mileage was 24,400.
The contact's husband owns a 2020 Ford Escape. The contact stated that while her husband was opening the driver's side door, there was an abnormal sound coming from the door. The contact stated that the door failed to close properly. There were no warning lights illuminated. There was an eight-inch opening in the door. The vehicle was taken to the local dealer, who informed him the door and the bracket needed to be replaced. The vehicle was not repaired. The contact called the manufacturer, who opened a case and covered the repairs under the warranty coverage. The approximate failure mileage was 24,400.
The passenger front door middle hinge broke from inside the door. There are numerous online articles of this happening and causing costly repairs of the entire door instead of just the hinge, which is Ford-??s solution. Two days ago I noticed a creaking noise and thought I should spray wd40 and when I went to open my door to do this, there was a POP! And now the hinge can be moved up and down and it is also affecting the window, the window can-??t be rolled down. If there-??s an accident, this could cause someone not to be able to get out. This needs to be on ford to fix. There were no warnings of this. I can-??t take pictures of the issue without ripping my door apart and I-??m not a mechanic.
The contact owns a 2020 Ford Escape. The contact stated while opening the driver-??s side door, there was an abnormal cracking sound coming from the door. The failure persisted and the driver-??s side door hinge sheared off. Upon investigation, the contact discovered that the front driver-??s side door spot welds had failed. The dealer was notified of the failure but offered no assistance. The contact was referred to a body shop for assistance. The manufacturer was also notified of the failure and the contact was provided the same information as the dealer. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 55,000.
The contact owns a 2020 Ford Escape. The contact stated that the passenger-??s side door check spot welds had failed, and the door would not properly open or close. The vehicle was taken to the local dealer who determined that the door needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 28,000.
The contact owns a 2022 Ford Escape. The contact stated that the driver's side door spot weld was fractured. The contact stated that the door was difficult to close. The driver's side window also failed to open as needed. There were no warning lights illuminated. The local dealer was contacted, and the vehicle was diagnosed, and it was determined that the hinge and door weld had failed. The mechanic recommended replacing the door. The manufacturer was contacted, and the contact was informed that the warranty had expired. No assistance was provided. The failure mileage was approximately 33,000.
The contact owns a 2020 Ford Escape. The contact stated that the front driver-??s side door failed to open or close as needed. The vehicle was taken to a dealer where it was discovered that the spot weld inside the door was defective, and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.
The contact owns a 2020 Ford Escape. The contact stated that the front driver-??s side door failed to open or close as needed. The vehicle was taken to an independent mechanic where it was discovered that the spot weld inside the door was defective, and the door needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 33,420.
The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle through the driver's side door, the door made an abnormal popping sound while being opened. The contact stated that the passenger-??s side front door also made the abnormal popping sound while being opened. The contact had taken the vehicle to a local dealer, where it was diagnosed the door welds were fracturing. The dealer determined that the driver's and front passenger-??s doors needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 30,000.
Parked my Escape in the garage on Thursday evening, December 14, 2023. Everything was ok.\nOpened the driver door Friday morning, December 15, 2023 and it made a funny creaking noise and felt draggy, didn't open smoothly. The noise continued each time I opened the door and seemed to get worse. On Tuesday morning, December 19th I took my vehicle to a Ford dealership to see what the problem was. They opened and looked at my door and said the hinge welds were breaking. They had seen about 5 or 6 Escapes in the last 2 weeks with the same problem. Said the door would have to be replaced - they would check into it and get back with me. My vehicle has 51,000 miles on it, so it is not covered by warranty. It is December 21st and I have not heard back from them and they have not responded to my text or phone calls. I am 67 years old and have taken good care of my vehicle. It has not been in any accidents, so I find it hard to believe that the door welds wear out after 51,000 miles.
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact opened the front driver-??s side door and heard an abnormal clicking sound. The contact stated the vehicle was taken to the dealer where it was diagnosed with fractured door spot welds. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 29,500.
The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door failed to properly close. Additionally, the window would not roll down completely. The vehicle was taken to the local dealer who diagnosed that the front driver's side door hinge was faulty, and the entire door needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 73,093.
The contact owns a 2020 Ford Escape. The contact stated that while opening the driver-??s side front door, there was a loud creaking sound coming from the door. The failure occurred more frequently while opening the door. Additionally, the vehicle had started making a popping sound. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 58,000.
The contact owns a 2020 Ford Escape. The contact stated that the driver's side door was squeaking. While driving at unknown speeds, the door unintendedly opened. The contact stated that the door failed to open and close. The contact entered through the passenger-??s side door of the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the door check was fractured and recommended that the door be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 53,665.
A D V E R T I S E M E N T S
- Cleveland, TX, USA