This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving home from work the car stopped reacting to the gas pedal and I was going fast enough to coast into a parking lot. Had I been on the bridge or turnpike it could have been a disaster.
The contact owns a 2020 Ford Escape. The contact stated that she had parked the vehicle in the driveway and went to manually open the garage door to reverse inside the garage. The contact stated that while opening the garage door, the vehicle started rolling back. The contact stated that the front driver's side door knocked her down, and the front driver's side tire rolled up her right foot. The vehicle crashed into the contacts residential garage. The contact stated that she sustained a crushing wound on the heel of her right foot that was 7 inches long and 1 inch wide. The contact stated that her right heel blew wide open and the tendons and muscles were detached from the bone. The contact stated that she underwent surgery and 3 months of basic bed rest. The vehicle was taken to an autobody repair shop, where it was repaired. The vehicle was also taken to the dealer, where the cause of the failure could not be determined, and the dealer informed the contact that she might have failed to park the vehicle before the incident. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was in reverse, the vehicle made a howling noise coming from the rear end of the vehicle. The vehicle was also emitting a clicking noise when the brake pedal was depressed to shift out of park(P). The failure was intermittent. The contact's spouse, an independent mechanic, stated that it seemed as though there might have been a failure with the parking brake. The vehicle was taken to the dealer however, the dealer was unable to determine the cause of the howling noise while the vehicle was shifted into reverse due to not being able to duplicate the sound. The dealer stated that the clicking noise while depressing the brake pedal was diagnosed as a parking brake failure. The vehicle had not been repaired due to not being covered under recall or warranty. The manufacturer was made aware of the failure where it was confirmed that the repairs were not covered by a recall or warranty. The failure mileage was unknown.
The vehicle without warning lost power as I was driving in the middle of a road way. The engine stayed running but only revs. No check engine lights or messages. Thankfully I was headed down hill and was able to coast through the intersection that was turning yellow and had just turned red as I coasted through. I coasted and pulled over to a side street and proceeded to put vehicle in park and shut it off. I then tried to start and put it back into drive. Nothing. I shut it off again waited 10 minutes then started and it started driving. Then lost all ability to give power to the wheels. Vehicle was taken to the dealership where they said it had metal in the transmission fluid. The vehicle was scheduled to have a fluid exchange for the transmission the next day. They couldn't get it out of park either then it did slam into drive for them. They said it needed a new transmission. For the cost of $7,500 it now has a new transmission from ford. The only warning I finally got was through the Ford pass app after the vehicle has finally been at the dealership for a couple days. That is when it indicated a power train fault and problem with transmission.
The contact owns a 2020 Ford Escape. The contact stated that while attempting to reverse, the gear shifter was shifted into reverse(R), but the vehicle failed to respond. There was no warning light illuminated. The vehicle was taken to the dealer, where the electronic selectable one-way clutch (SOWC), was replaced; however, the failure recurred. The vehicle was taken to a second dealer, Schicker Ford of St. Louis (3300 S Kingshighway Blvd, St. Louis, MO 63139) where the electronic selectable one-way clutch (SOWC) was replaced a second time; however, the failure persisted. The vehicle was taken back to the second dealer, where it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 52,189.
- Chesapeake, VA, USA
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The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact started the vehicle and the power train malfunction indicator lamp warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed gear shifter module. The contact was informed that the gear shifter module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,000.
Car was parked on sloped driveway by dealer's service department driver. Car was shut off and in park, but parking brake was not on. The driver was out of the car taking pictures when it started to roll backwards down the driveway. The driver saw it happen and set the parking brake, It rolled approximately 18 inches and then stopped. I had thought that this had happened previously, but it was much more noticeable watching from outside the car. I contacted the dealer immediately and was told it was normal and to just pay attention to it. He did not suggest bringing it in for inspection. No warning lights or messages.
I've started to get a message on my dashboard - AWD fault. This car was built in 2020 with less than 25,000 miles and no accidents. A search on Ford forums revealed multiple complaints about 2020 Ford Escapes with the same issue. The dealerships in each incident said there was no recall, and prices for repairs ranged from $900 to $1100. Our Ford dealership said there was no recall, and we would have to pay for a repair to a AWD module on a 4 year old car.
The warning lights came on and I suddenly did not have all wheel drive. This happened while driving in the snow with my 2 year old son in the vehicle with me. I took it to Horn Ford in Brillion, WI and they sad it-??s a bad all wheel drive module and that even though it-??s part of the drivetrain, it-??s not covered under warranty. They said it-??ll be covered after my transmission blows up! On top of that, they had my car for two days and only fixed two out of four recalls and charged me $135 for -??diagnostics-??! Ford put my child and me at risk and could not care less. This needs to be corrected before someone dies.
The Recall (Under Hood engine fire) is causing crankshaft wear due to containments being present destroying the engine, my engine has been deemed unsafe and can currently no longer use my vehicle until ford fixes the problem
The AWD module malfunctioned and had faults. Issue was confirmed by dealer with no explanation and had no cause for failure. AWD fault and Service AdvanceTrac warnings appeared and reappeared each time the vehicle was turned on. Vehicle could only use front wheel drive and cruise control was also affected. The dealer kept the malfunctioning module so unknown if it will be inspected.
AWD module needs to be replaced in my 2020 Ford Escape. Seen a bunch of other posts online with people having the same thing. Happened at 32K miles. Have a series of messages every time I start car relating to this issue: Service Advance Trac, AWD Fault Service Required, AWD Off, See Manual, Hill Start Assist Not Available, Pre-Collision Assist Not Available.
The AWD module failed-- it is at the dealer for repair now. Several errors popped-- pre-collision, hill assist, AWD, traction control all turned off The dealer determined the AWD module needed to be replaced. The error codes popped up and I brought it to the dealer within three days. Ford states this part is not covered under the "bumper to bumper" warranty, which expired four months ago. It is not part of the powertrain warranty, which is still active. The same make/model/year produced at the same plant had a Customer Satisfaction Program to replace this part, but it only covered a very small window of dates.
My AWD module went out and several features of my vehicle were in-operable. I have read that this is a common problem with this vehicle, and it tends to happen around the same mileage. The failure of this module makes the pre-collision assistance fail
I have paid for Ford to look into a AWD error code that came up and they had stated that my PTU has failed and they did a fix for that but I still have the same issue. The vehicle deactivates AWD and defaults to 2 wheel drive until Ford can get it
The contact's wife owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the message "Maintenance 2" was displayed. The contact stated that he saw white smoke coming out of the exhaust pipe. Additionally, the contact stated that the message "Transmission Not in Park" was displayed. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where it was diagnosed that there was an oil leak, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 68,000.
Transmission dropped out of gear on the highway and would not accelerate. Had to coast to the side. Indicator stated shift system fault. Turned off and restarted and it worked again going forward but there was no reverse gear. Code states -?? The powertrain control system has detected one of the transmission clutches did not apply within the expected time as expected. Some transmission gears may not being available resulting in delayed or harsh shifts into another gear. Additional alerts that may provide additional information may accompany this alert.-?? and also -?? The powertrain control system has detected one of the transmission shift solenoids is not responding as expected or is stuck in the off position. Some transmission gears may not being available resulting in delayed or harsh shifts into another gear. Additional alerts that may provide additional information may accompany this alert.-?? The vehicle has not been inspected yet but does constantly show shift system fault and makes rattle and clicking noises when shifting.
A D V E R T I S E M E N T S
- Haddon Heights, NJ, USA