really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
35,778 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Ford Excursion windows / windshield problems

windows / windshield problem

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2004 Ford Excursion Owner Comments

problem #3

Jul 262006

Excursion 4WD 8-cyl

  • Automatic transmission
  • 33,000 miles


We were driving in our 2004 Ford Excursion on a 4 lane road with no other vehicles in sight. The back window exploded, almost causing us to run off the road. When we stopped and looked at the vehicle there were no holes in the window, it was all hanging to the tint in a million pieces. No object struck the window. When we took the vehicle to the dealer they stated that it would not be warranted because they could not tell if it was a defect or not, so it would be up to us to pay for it. I asked about the problem with the Ford Excursion back windows shattering since this is also one of their SUV's. they denied any knowledge of problems with windows shattering. Yet, there was a recall in 2002. As of yet the vehicle has not been repaired.

- Surprise, AZ, USA

problem #2

Mar 142005


  • 67,000 miles
While vehicle was parked for 3 hours and rear cargo window shattered. Dealership was notified, but did not resolve the problem.

- Fort Worth, TX, USA

problem #1

Jul 312004

Excursion 4WD 8-cyl Diesel

  • Automatic transmission
  • 7,334 miles
Drivers side rear seat passenger window spontaneously exploded while car parked in driveway. Nothing had impacted the glass. Ford refuses to honor its warranty, claiming no proof that glass had not been impacted. Glass replaced $529.28 and paint touchup of door damage by falling glass $133.75 minor cut injury from glass fragments.

- Springfield, OH, USA

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