This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1998 Ford Expedition. When the key was turned in the ignition, the vehicle would not start. The gear indicator was not in park and the contact was unable to shift into park. He noticed a screw on the floor. The contact, a mechanic, took the dashboard apart and noticed that the screw fell from the steering column. The screw was replaced, but it continued to fall out. The manufacturer stated that the VIN was not included in NHTSA campaign id number 97V171000 (power train:automatic transmission:gear position indication (prndl). The passenger side headlight would fail every three months and was replaced. The failure mileage was 115,000 and current mileage was 126,000.
The consumer stated that the 1998 Ford Expedition was having a problem with the steering and was making a loud noise. There is a clanking sound. The problem is intermittent. When turning the steering wheel at a slow speed one can hear the noise. The speed is 5 mph. The consumer had the vehicle in the shop three times over the noise problem. No one can find the cause of the problem. The only thing that they know is that is coming from the front end. The consumer has not contacted Ford about this problem. The mechanic suggested that it may be the steering column or around that area.
- Brooklyn, NY, USA
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- Chicago , IL, USA