This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2000 Ford Expedition. While driving 5 mph, an unknown noise emitted from the rear driver side of the vehicle and it began to shake. The vehicle was taken to an independent mechanic. The technician diagnosed that the trailing arms fractured and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 135,000.
Taking off from a stop in the subdivision, my son with a friend in the vehicle heard a slight clunk, but the vehicle continued to move forward. He kept driving, but the vehicle "felt a little strange" he reported. He pulled out onto a major roadway and heard another loud noise, but the car kept going, so he pulled off the road as soon as he could, to discover that the rear end almost fell off the car. The car has 4 wheel drive with AWD. The rear drive shaft got pulled out of the transfer case, dropped to the ground started to drag. It snapped off, breaking the pinion shaft, when pulling off the road. The rear lower control arms had rusted away and snapped off. I live in the rust belt in the Chicago suburbs, and expect things like doors and fenders to rust, but a major piece of the suspension that holds the whole car together" really? doesn't that deserve at least a heads up mention in the scheduled maintenance manual, other than at intervals have the suspension checked" the manual pretty clearly describes checking things at recommended intervals, and I've always had it serviced at the local (now closed Mercury dealer nearby). The vehicle has been garage kept, and I've owned it for 12 years. I'm extremely thankful nobody was injured. Ford currently does not have a technical service bulletin issued on this issue. If it had 200,000 miles and wasn't ever cared for or garage kept, then I'd be a little less surprised!! as of this writing I still haven't gotten the car fixed yet because it will involve getting the entire differential rebuilt. I had planned on keeping this vehicle for a whole lot longer than 70,000 miles. I'm being forced to shop for another family bus due to poor engineering on Ford part. It would have been nice to have them send at least a notice to get these $100 control arms replaced before; it now will cost $2000 to make the vehicle drivable again.
Brake line above fuel line completely rusted through. Luckily I was stopped for fuel and lost brake pressure. Upon inspection at my local garage, all brake lines were rusted to the point all were replaced. Upon closer inspection, the rear suspension parts are rusting underneath the coating that covered the suspension parts. I realize the vehicle is 14 years old, but I have much older vehicles that have zero rust. Just for the record, we have years that we have no snow, so my exposure to salt roads is very limited. Items such as brake lines and suspension parts should be made of a better quality material. After all, this vehicle still has the original exhaust system! regardless of age, with just over 77K miles this is a serious safety issue.
The contact owns a 2000 Ford Expedition. The contact stated that the rear of the vehicle began bouncing abnormally while reversing from a driveway. The contact soon discovered that the large, unknown pole was lying under the vehicle. The vehicle was towed to an independent mechanic, who diagnosed that the rear lower control arm needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 130,000.
- Locus, NJ, USA
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The contact owns a 2000 Ford Expedition. The contact stated that while driving approximately 70 mph, an abnormal banging noise was heard from under the front end of the vehicle before the steering wheel suddenly failed. The contact stated that the vehicle suddenly veered into the right lane and nearly crashed into another vehicle. The contact moved to the shoulder to inspect the vehicle and discovered that the front drive shaft was fractured. The vehicle was towed to an independent mechanic where the contact was advised that the failure of the drive shaft also caused damage to the transfer case, shaft linkage and oxygen sensors. The vehicle was not repaired. The manufacturer was notified but no solution was offered. The VIN was not available. The failure mileage was 196,000.
The contact owns a 2000 Ford Expedition. The contact stated that while driving 60 mph, the rear of the vehicle began to shake and she noticed something dragging from the vehicle. The vehicle was towed to the dealer for inspection where they stated that the trailing arms failed and caused the entire suspension to fail. The dealer also stated that the suspension needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 101,000.
When making a right turn onto a high-traffic, four-lane surface street, both rear lower control arms failed under acceleration. This failure caused the rear axle to twist, the rear differential to shift position, and for the drive shaft U-joints to bind. The result was an effective loss of power and an in inability to accelerate to match traffic flow. Several vehicles had to brake hard or swerve into the adjacent lane to avoid the obstruction my vehicle created.
The contact owns a 2000 Ford Expedition. The contact stated that the vehicle was taken to an independent mechanic, who detected that the rear lower control arms were completely rusted and corroded. The vehicle was then taken to an authorized dealer, where the rear lower control arms were replaced. The manufacturer was notified of the failure. The contact expressed concern of the potential safety hazard. The approximate failure mileage was 290,000.
I thought when I bought this car that I would have a vehicle to take my son to get his chemotherapy but I thought wrong! it started with the air suspension that dropped to the ground when my shocks gave out and the rear airbags couldn't hold the weight of the vehicle but I was sitting in the car rider line at my son's school at a dead stop when they decided to go. (so much easier to look the fool) we then found hoses that had corroded apart that were vacuum hoses and thinking that was the problem we fixed them. It wasn't the problem. I didn't know then that my shocks were completely gone until we were jacking up the car and removing the back tires to inspect the airbags better when we saw that the rust had completely taken over the whole under carriage. Now I have front & rear trailing arms that have numerous holes from the rust eating through them, along with the fuel tank straps that have almost rotted themselves loose, and almost completely broken ball joints. I want to know who is coming to take my son to get his chemo since I don't have the money to run out and buy a new car" I give my cash to Ford to keep my car afloat. I have had this car for 10 months and I owe $2800 but the thing is that it cost more for me to fix everything and replace all dry rotted lines, rust, ect and buy coil springs which I hear now have as many problems. Is Ford going to pay for my son a new car since it is like this one would be totaled since it cost more to fix than it's worth? no, they don't care and I hope when they go home after reading this they can look their own child in the face knowing that my son doesn't have a ride to chemo 30 miles away! I guess it will take wrecking my car accidentally and killing the child I fought for 10 yrs to keep alive for insurance to pay for it or is Ford going to have heart doing the right thing by recalling the things they know is their faults"
The contact owns a 2000 Ford Expedition. The contact stated that the vehicle would sporadically stall. The dealer stated that the coil pack located near the air compressor, could develop moisture, which would cause the coil springs to fail and the vehicle to stall. Secondly, the technician stated that in rainy conditions, condensation under the hood could cause the coil springs to fail spontaneously. As a result, the risk of a crash is increased. Three coil springs need to be replaced at the cost of $500. The manufacturer did not assist. The failure and current mileages were 120,000.
In early Jan 2006, we have a popping sound and movement in the steering wheel of our 2000 Expedition. We could feel it moving in the steering when driving and were concerned. We have an extended warranty on our Expedition so we took it to germain Ford in columbus, Ohio. They said the left front stabilizer link bolt had broke in half and the stabilizer bar was slipping on and off causing the movement and sound. They told me this was not a warranty item. My Expedition has only 51,000 miles and is driven by my wife to work. At the same time the dealer told me by ball joints needed to be replaced. I said how can a steel bolt in the steering linkage actually brake and not be covered? I asked for the service mgr and he actually said to me "they don't make things like they use to". I then recalled a service notice some time back about something in the front end of Expedition so I looked through my files. Sure enough, Ford sent out a service bulletin in 6-04 "titled tie rod inspection procedure". while the service bulletin covers a couple items it believe it shows Ford knew they had a problem with the front ends and sent out a service notice to excuse themselves and to avoid paying for repairs. When the dealership told me they would not cover, I called the warranty hotline. The representative told me "ball joints are wearing out sooner then they would expect" but it was not a warranty item so I had to get those repaired as well. In summary, I believe the bolt breaking could be a safety issue and that for a customer to spend $800 to replace a broken bolt in the front linkage and ball joints on an excellent condition vehicle with only 51,000 miles is outrageous. I am guessing other Expedition owners are experiencing the same problem and would like to file a complaint for getting Ford to reimburse the $800 I had to spend in repair.
Prior to the replacement of the original tires purchased on the vehicle due to the safety recall of tires, I had no apparent problems with my transmission or rear suspension. Immediately following the tire replacement I noticed a scrubbing or dragging noise. The vehicle was immediately returned to the Ford dealership and questioned as to why the vehicle was now making a noise that was not there before. I was told that the tires were a little larger than the original ones and that the noise would subside. The noise did not. The vehicle was taken back again and I asked what was wrong with the Expedition because the noise was very annoying and appeared to get worst. I was worried that the rear suspension was having problems. The Expedition was placed on the rack and examined by the same Ford dealership, I was told that there was nothing wrong. The noise continued and then the transmission began to experience problems. We took the transmission to have it flushed and then started experiencing increased problems almost immediately after having it flushed. So much so that it was returned to the service department the same day because we thought maybe they had forgotten to put something back together. We were referred to a transmission repair shop to check. At that time, the transmission service repair man said that he had never seen anything like it on his machine. When we returned home, we noticed that the problem appeared to worsen so we did not drive the exp for about a month hoping that we would be able to research the problem and find someone else who had experienced and fixed it. To no avail, we did not. The exp will not even move anymore. These problems did not occur until the tires were replaced.
I purchased a new Ford Expedition in August 2000. At time of purchase I noticed that a noisy motor would run under the hood for 30-45 seconds. This rattling noise was audible within the vehicle. I questioned this noise to the sales person. He said it was the compressor of the suspension leveling system and was normal. Several months passed with the same noise being heard after starting the vehicle or while driving. During the first maintenance appointment I questioned this noisy compressor again. The mechanic said, everything looks good, nothing to worry about, it's common for the Expedition to do this. I questioned this compressor noise each time I took it in for schedule maintenance. As always, I was told it was normal. I was concerned that something was wrong, because it just didn't seem normal for this noise to happen constantly. On February 9, 2002 I had two recalls performed. Once again I had the dealership check the noisy compressor. The work ordered stated, ck air ride air pump & customer states pump is very noisy. Mechanic indicated, ckd & no abnormal noises at this time. On July 28, 2003 the suspension compressor finally stopped working. A new suspension compressor was installed. The mechanic indicated that the old compressor was burned out and making a rattling noise. I told him that it always made that rattling noise. He stated that something was wrong before because it doesn't make the noise now. This compressor was the motor that constantly made noise from day one. Yet I was always told that nothing was wrong. If nothing was wrong with it, then why is it silent now when the suspension systems activates. A major fatality could have occurred had I been driving 65 miles per hour. Fortunately, I was only driving away from a parking space when the suspension system failed. I'm still paranoid after having this repaired. I'm always questioning, when will the suspension fail?
Initial contact with oncoming vehicle at 35 mph. No air bags wnet off. Bounced off car and hit a telephone pole straight on the front of the vehicle and again no air bags went off.
When driving at speeds from 55mph and up, vehicle sways out of control. Dealer has seen vehicle 3 to 4 times, and cannot fix it. The dealer stated that this is the way the vehicle was made, consumer stated that the vehicle mostly swayed from side to side during lane changes.
Within the first month, I noticed that the steering is very unstable. We have taken in back to the dealership several times and yet they have not corrected the problem. They have adjusted the ride height twice, set the alignment, installed new steering gear, idler arm (did this twice), pitman arm, and chamber/caster kit along with other corrections. Just the other day, we were on the freeway and felt the vehicle losing control. In fact, when we took it for a test drive with one of the technician at the dealership, the vehicle jumped over two lanes. This vehicle is very dangerous and if you can
Since purchasing this vehicle in March 2000, we have had problems with rough idling, transmission not wanting to shift, front end clunking, rear end suspension and sudden acceleration. Extensive repairs have been done on this vehicle, including replacing the transmission, yet none of the above items have been repaired. It is extremely dangerous to be driving a vehicle when suddenly it will accelerate and drive on its own. The car can drive at 50 - 60 mph for several miles without stepping on the accelerator. When stopped at a traffic light you have to listen to the engine, watch the RPM's and be ready to put the car into neutral and push forcefully on the brakes to keep the car from plowing into the car ahead. Last week I pulled into the bank parking lot and with no warning the car's RPM's jumped to 3,000 and I barely missed hitting two parked cars. In addition, the front end makes hard, loud grinding noises, when backing up the four wheel drive goes out and it feels like the car has two flat tires. It also does this sometime going forward and turning, so it is difficult to steer when it does this. From the day that this car was purchased it has idled like an old car that desperately needs a tune up. All these problems still exist after having the car be at the dealer for 39 days this year. Because this vehicle is not safe, I have notified chino hills Ford, Ford and the arbitration board that I want Ford to repurchase my vehicle because it is not safe.
Since purchasing this vehicle in March 2000, we have had problems with rough idling, transmission not wanting to shift, front end clunking, rear end suspension and sudden acceleration. Extensive repairs have been done on this vehicle, including replacing the transmission, yet none of the above items have been repaired. It is extremely dangerous to be driving a vehicle when suddenly it will accelerate and drive on its own. The car can drive at 50 - 60 mph for several miles without stepping on the accelerator. When stopped at a traffic light you have to listen to the engine, watch the RPM's and be ready to put the car into neutral and push forcefully on the brakes to keep the car from plowing into the car ahead. Last week I pulled into the bank parking lot and with no warning the car's RPM's jumped to 3,000 and I barely missed hitting two parked cars. In addition, the front end makes hard, loud grinding noises, when backing up the four wheel drive goes out and it feels like the car has two flat tires. It also does this sometime going forward and turning, so it is difficult to steer when it does this. From the day that this car was purchased it has idled like an old car that desperately needs a tune up. All these problems still exist after having the car be at the dealer for 39 days this year. Because this vehicle is not safe, I have notified chino hills Ford, Ford and the arbitration board that I want Ford to repurchase my vehicle because it is not safe.
A D V E R T I S E M E N T S
- Park Forest, IL, USA