This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Ford Expedition. The contact turned the engine off and exited the vehicle. Suddenly, a fan blowing noise came from underneath the hood area and the interior lights blinked continuously. The engine was restarted and turned off. However, the failure continued to occur. When the battery cable was disconnected the failures stopped. The failures occurred under rainy conditions on several separate occasions. The vehicle was taken to an authorized dealer for inspection. The technician stated the failure was contributed to water leaking into the smart junction box apart of the electrical system. The contact scheduled an appointment for diagnostic testing. The vehicle had not been repaired at the time of the complaint. The failure mileage was unknown. Updated 7/16/10 the consumer stated the failure has been corrected, even though she had to pay out of pocket. Updated 07/22/10
The contact owns a 2004 Ford Expedition. While driving water began pouring from the roof console. Water entrance has caused corrosion and holes on the roof-top. The dealer was contacted and they stated that the vehicle was designed defectively. Since the warranty expired and the failure occurred previously, they agreed to pay for half of the repair. Meanwhile the technician gave her a black caulk to fill in the holes. The temporary repair was not a remedy. The failure mileage was unknown. The current mileage was 48000.
The contact owns a 2004 Ford Expedition. The contact stated that there was inadequate sealant on the front windshield. In rainy conditions, water would leak into the vehicle. In addition, when the windshield wiper unit was activated, the windshield cleaner would also leak into the vehicle. The contact could hear a crackling sound coming from the dashboard. All the digital components on the instrument panel became inoperable due to the leak in the front windshield. The dealer stated that the windshield could be resealed at the cost of less than $100. If the windshield needed to be replaced, it would cost over $200. There were no recalls for the failure. On a separate occasion, the engine started on its own. The VIN was unable to be accepted by the system. The current and failure mileages were less than 97,000. Updated 04-20-09 updated 04/24/09.
- Prarie View, TX, USA
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- Audubon, PA, USA