This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Ford Expedition. The contact received a recall notice for Ford Campaign Number: 21B10. The contact took the vehicle to a dealer where a software update was performed on the vehicle. The contact stated that immediately upon return of the vehicle, an abnormal thud sound came from the vehicle. There was no warning light illuminated. The vehicle was taken back to the dealer where the contact was informed that the cam phasers needed to be replaced. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 52,000.
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle failed to shift out of 4th gear. The contact then stated that the vehicle failed to shift in the intended gears. The contact stated that while the accelerator pedal was depressed, the engine revved but the vehicle failed to respond. The contact stated that when the vehicle finally accelerated, the vehicle shook violently. The vehicle was taken to a dealer where it was diagnosed that the cam phaser and transmission had failed and needed to be replaced. The transmission was replaced but the cam phaser had not yet been replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 80,000.
Complete failure of the timing chain components. Vehicle completely shut down while driving on the interstate, almost causing me to get rear ended. The problem has been diagnosed and confirmed by an independent service center. The vehicle has been inspected by the dealership. They stated this is a very common issue and "they're not sure why Ford had done a recall on the timing chain and timing chain components." No warning lights ever came on, the only symptom that occurred was the timing chain rattle on cold starts.
The contact owns a 2019 Ford Expedition. The contact stated while starting the vehicle, the vehicle started shaking abnormally upon startup. The contact also heard an abnormal sound coming from the engine compartment. No warning light was illuminated. The vehicle was diagnosed by the dealer. The contact was informed that the camshaft phase sensor was the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the vehicle was not under warranty. The failure mileage was approximately 30,000.
Car has 49700 miles. I was traveling on highway at speed and tried to accelerate to merge into exit lane traffic and engine and power train completely cut out and transmission failure light with wrench came on. Luckily cars behind me were able to slow down and avoid an accident but this could have been deadly. Thank God my children were not in the car. Car was previously taken to dealership in January of 2023 for transmission shifting issues and repair work was done. Car is also -??hard shifting-?? into gear from park, causing whole car to jerk. Car routinely -??hard shifts-?? when accelerating onto highway and -??hard shifts-?? when slowing in rush hour traffic.
- San Antonio, TX, USA
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The contact owns a 2019 Ford Expedition. The contact stated upon cold starting the vehicle, the engine made abnormal rattling sounds. The vehicle was turned off and restarted; however, the failure persisted for approximately 3-seconds. The contact stated that the failure had been recurring while cold starting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the cam phasers had failed. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N03. The manufacturer was notified of the failure and informed the contact that the VIN was not included, and that the campaign had expired. The failure mileage was approximately 80,400.
The contact owns a? 2019 Ford Expedition. The contact stated that when his wife started the vehicle she heard a strange rattling and knocking sound coming from the hood arear. The vehicle was taken to the dealer where it was diagnosed with camp phaser failure and needed replaced, however the vehicle was not repaired. The contact stated that the failure had been reoccurring for almost two years. The manufacturer was made aware of the failure, . The contact stated that the manufacturer and the dealer informed him that there had been two safety recalls for the camp phasers and that neither recall was attached to his vehicle VIN and to contact NHTSA to get the recalls attached to his VIN. The failure mileage was approximately?50,000.
The contact owns a 2019 Ford Expedition. The contact stated that there was a loud knocking sound coming from the engine during cold starts. The contact had taken the vehicle to a dealer however, the dealer failed to find a failure. Upon investigation, the contact discovered that the failure was related to the cam phaser; however, there were no recalls on the VIN. The manufacturer was notified of the failure and the contact was informed that the vehicle did not qualify under a Customer Satisfaction Program. The vehicle was not repaired. The failure mileage was approximately 30,000.
The contact owns a 2019 Ford Expedition. The contact stated while starting the vehicle, the vehicle made an abnormally loud rattling sound. The vehicle was taken to the dealer, where it was diagnosed with cam phaser failure. The contact was informed that all four cam phasers needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact stated that the failure was like the Manufacturer Recall Campaign Number: 21N03 however, the vehicle was not included in the recall. The failure mileage was approximately 43,000.
The contact owns a 2019 Ford Expedition. The contact stated while starting the vehicle, there was an abnormal sound coming from the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic, and the vehicle was diagnosed with needing the Variable Timing Control (VTC) actuator to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with TSB: 21-2119; however, the VIN was not included. A dealer was not contacted. The manufacturer had been notified of the failure. The failure mileage was approximately 77,000.
The contact owns a 2019 Ford Expedition. The contact stated that while starting the vehicle, the vehicle made an abnormal sound. The contact related the failure to Customer Satisfaction Program 21N03: (Cam Phaser). The vehicle was taken to the dealer, who informed the contact that the cam timing unit needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 148,000.
The contact owns a 2019 Ford Expedition. The contact stated that while starting the vehicle, the engine was shuddering. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement); however, the VIN was not included. The failure mileage was 67,469.
I own a 2019 Expedition XLT. I was traveling on the highway; I was in the right lane and was stuck behind a slow moving vehicle. I put on my blinker and waited for an opening in traffic, to move into the middle lane. Once there was an opening, I pressed the gas to accelerate into the lane. While the truck should have properly shifted and accelerated; instead the powertrain completely disengaged and I lost all power. The RPM's jumped all the way up. The truck was revving so high, but it was actually slowing down. I took my foot of the gas pedal and as the RPM came back down, the transmission slammed back into place with a horrible loud clunking sound that jolted the entire vehicle. After that, I was finally able to accelerate. This same situation has happened to me on several separate occasions. It is very scary having my 3 children in the vehicle and it losing power as I'm trying to make a move to be safe.
The contact owns a 2019 Ford Expedition. The contact stated that while his wife was driving at an undisclosed speed, the vehicle was shaking while idling with the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the camshaft phaser needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed a credit $2,500 toward the cost of the repair. The contact related the failure to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement); however, the VIN was not included. The failure mileage was 61,941.
The contact owns a 2019 Ford Expedition. The contact stated that an abnormal rattling sound was coming from the engine. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the cam phasers where defective and needed to be replaced. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 58,000.
The contact owns a 2019 Ford Expedition. The contact stated that the low oil pressure warning light was illuminated on the instrument panel. The vehicle was taken to the dealer where it was diagnosed with a defective oil pump. Additionally, the contact was also informed that the cam phasers were defective and needed to be replaced. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 77,000.
The contact owns a 2019 Ford Expedition The contact stated while at a stop light, the vehicle started shaking and the contact heard a rattling sound coming from the vehicle. The check engine warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was contacted no assistance was provided. The contact was advised to contact the NHTSA Hotline. The failure mileage was 82,000.
The contact owns a 2019 Ford Expedition. The contact stated that upon cold starts, there was a loud rattling sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the engine cam phasers had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the vehicle was previously service under a Manufacturer Extended Warranty Coverage for the failure. The failure mileage was 77,000.
This vehicle with 72,000 miles on it was experiencing a rattle upon start on cold mornings for about two months, it didn't happen every time and only on initial start. Mechanic couldn't get the incident to happen in his presence to diagnose and no codes reported from computer diagnostic equipment. In February 2023, the vehicle lost power while highway driving and seemed to having problems shifting. The check engine and powertrain malfunction indicator both came on. Drove the vehicle immediately to mechanic. Booster sensor replacement was indicated by computer diagnostic and was replaced. On 4/16/2023 the check engine light came on briefly while driving and then went out and did not come back on. On 4/18/2023 while driving on the highway the vehicle started making a loud clanking with black smoke from exhaust pipe. We had the vehicle towed to mechanic. Over 30 diagnostic codes reported and mechanic recommended we take the vehicle to a Ford dealership. We had the vehicle towed to the local Ford dealership and have been informed that this 4 year old, 72,000 mile vehicle needs a complete engine replacement for $18,222. They do not know what caused the problem without pulling the whole engine and opening it up, but recommend a full replacement. We have contacted Ford and opened a case with them, but since the vehicle had a 60,000 mile power train warranty there is nothing that Ford is willing to do.
The contact owns a 2019 Ford Expedition. The contact stated while driving into the driveway and shifting into park, the shift indicator message stated that the vehicle was not in park; however, the contact was still able to turn off the vehicle. On another occasion while driving 15 MPH and entering the highway, the vehicle lost motive power with the check engine warning light illuminated. The warning light disappeared, and the vehicle operated was intended. The vehicle was taken to the dealer and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not under recall. The manufacturer did not provide any further assistance. The failure mileage was 92,000.
A D V E R T I S E M E N T S
- San Antonio, TX, USA