This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Ford Expedition. The contact stated that upon starting the vehicle, the engine started rattling. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the cam phaser adjuster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 103,000.
The contact owns a 2019 Ford Expedition. The contact stated when she started the vehicle, she would hear rattling sound coming from the vehicle. The contact stated she had the Customer Satisfaction Program: 21B10-S2 service performed. The vehicle was taken to the dealer and the contact was informed that the failure was similar to Customer Satisfaction Program: 21N03 -€" Cam Phaser Replacement but the VIN was not included. The manufacturer was contacted and stated that the vehicle was not serviced in a timely manner, therefore the vehicle had to be repaired out-of-pocket. The failure mileage was 71,000. The consumer was never made aware of any recalls, consumer went to dealer for other parts but was informed to make an appointment for repairs. Ford was contacted several times but unwilling to resolve the issue.
- Hulbert, OK, USA
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- Waxhaw, NC, USA