hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
49,905 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford F-150 windows / windshield problems

windows / windshield problem

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2011 Ford F-150 Owner Comments

problem #20

Mar 032016

F-150 6-cyl

  • 25,000 miles


The contact owns a 2011 Ford F-150. While reversing, the rear window shattered. The vehicle was taken to an independent mechanic where the failure was undetermined. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 25,000. Updated 05/18/16 updated 06/09/16.

- Taylor, MI, USA

problem #19

Apr 022016

F-150 4WD 8-cyl

  • Automatic transmission
  • 54,000 miles
The contact owns a 2011 Ford F-150. While driving approximately 30 mph, the rear passenger side glass shattered outwardly. The failure occurred without any impact to the vehicle. The rear driver and passenger side seats were occupied; however, there were no injuries. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 54,000. Updated 06/14/16

- Louisville, KY, USA

problem #18

Mar 302015


  • 99,000 miles
While driving down that highway one of my back glass shattered. Glass shavings flew all over my back seat. I was using the rear defrost. After looking online I relized that many people have had the same thing happen. I took the truck to the dealership and was told that they would not repair as there is not a recall on this!

- Tulsa , OK, USA

problem #17

Feb 022015

F-150 4WD 6-cyl

  • 40,000 miles


Husband used remote start to warm-up 2011 F-150 while leaving work. Temperatures were in the 20's. after driving about a mile down the road, he noticed that the back window had shattered / spider-webbed on the passenger section. This is a 3 section back glass, with the sliding window. Ford dealership unresponsive to inquiry, but that is normal for this dealership. We paid out of pocket to replace the back glass / window.

- Batavia, OH, USA

problem #16

Mar 092015

F-150 6-cyl

  • 71,000 miles
Back glass drivers side (three panel window with defroster and sliding window) shattered into spider web - whole window. Remote started the car in the morning and noticed problem later in the day.

- Rochester Hills, MI, USA

problem #15

Feb 052015


  • 70,000 miles
Rear sliding glass shattered while driving. No collision or other impacts.

- Dorchester, ID, USA

problem #14

Jan 142015


  • 15,562 miles


The contact owns a 2011 Ford F-150. The contact stated that the rear window shattered as the defroster was activated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 15,562. The VIN was unavailable.

- Middleport, PA, USA

problem #13

Jan 152015

F-150 4WD 8-cyl

  • 70,000 miles
We were driving home and about 10 minutes into the trip we heard a loud bang inside the car, we then noticed the rear back lit window on the passenger side had shattered. It was approximately 10 degrees out at the time, and nothing impacted the window. We were able to safely pull over and assess the damage and then tape the window so the glass would not break further and come out while driving.

- Capac, MI, USA

problem #12

Jan 052015


  • 61,000 miles
The contact owns a 2011 Ford F-150. While driving 55 mph, a loud popping noise emitted from the rear of the vehicle. After inspecting the vehicle, the contact noticed that the rear glass shattered. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 61,000.

- Henning, TN, USA

problem #11

Dec 312014


  • 20,000 miles
Used automatic starter today around 4:30pm. The temp today was in the 20S here in western Maryland. While driving home I noticed the rear window passenger side panel was completely shattered. Upon inspection there was no impact area. Just the entire panel was very spider webbed. I will be contacting Ford before I file an insurance claim. This is absolutely a defect with the design of these windows. Ford needs to recall these before a child gets injured from shattered glass. My kids heads are very close to this glass. I'm sure if this happened when traveling at a high speed it could cause any injury. Ford needs to step up and address this before it becomes a big lawsuit.

- Westernport, MD, USA

problem #10

Dec 112014

F-150 4WD 8-cyl

  • 32,322 miles


I was driving to the gym about 10 minutes from my house. When I got there, I put my truck in park, turned it off, gathered my things, and then heard this crazy loud popping/cracking noise. The rear passenger side window just shattered!!! I have a 2011 F-150 with a rear window defroster and power sliding rear window. This is the first winter I have lived somewhere cold and used that rear defroster, which per searching online for answers, appears to be the culprit. I also talked to a few glass companies when calling around for quotes to replace the window and they all said I'm not the first F-150 owner with the same problem. Grrr. There are a couple dozen other complaints out there too for the exact same thing for the exact same window all because of a stupid rear defroster glitch. This is ridiculous! I had the window looked at to see if something had hit it and caused it to shatter but there was no evidence of this so I'm blaming the P.O.S. defroster. The window blew out on my way back home so there was shattered glass in the back of my bed. Only $600 to get it fixed. No big deal.. not! happy birthday to me! >=[ and that was the cheapest quote. I had quotes from $600-$950. Oy. this is B.S. also, the design of this rear window is terrible when it comes to replacing it. As I have recently found out, you cannot replace the left or right rear window by themselves. If the left and/or right window shatters (because of a crappy defroster or other crappy reasons) you have to replace the entire rear window, hence the $600 bill for one broken window. It the middle window breaks you can replace that by itself but if the window on either side breaks, you are S.O.L. I called a few dealerships too to see if they could do anything. Nope. Nobody gave a hoot. Boo Ford, boo. I was so happy with my truck until this. Once again, >=[

- Willow Springs, IL, USA

problem #9

Nov 232014

F-150 4WD 8-cyl

  • 87,000 miles
My passenger side rear window shattered yesterday in my 2011 F150 with $87,500 miles on it! the light on the rear defrost button has recently quit working. Anyways it was pouring rain yesterday when I left my hunting club and my windows were fogged up. I pushed the button to see if the light would magically start working and it didn't. after that I forgot about it until 3/4 of the way home when I heard a loud pop like a rock hitting the windshield. Shortly thereafter I noticed the rear glass looked like a spider web. Anyways I took it to my local dealership who is usually good about helping me out but they said Ford wouldn't do anything and told me to take it to a auto glass store. The temperature out side was 47 degrees F and it was raining when it occurred.

- Dawsonville, GA, USA

problem #8

Nov 152014

F-150 4WD 8-cyl

  • 34,000 miles
Truck was parked in driveway on a cold 20 degree morning and when the rear defrost was activated the rear cab window cracked and spiderwebbed most likely due to the heat from a defective heating element in the defrost system.

- Orting, WA, USA

problem #7

Nov 012014

F-150 4WD 8-cyl

  • 89,069 miles
This afternoon I got into my vehicle. After starting my vehicle I then proceeded to turn my rear defroster on. Once I turned my rear defroster on I heard a loud pop and then noticed that my rear window was shattered. I believe that their is a defect in the rear defroster of my 2011 Ford F-150 because this same incident has happened before.

- Pacifica, CA, USA

problem #6

Jan 222014


  • 65,000 miles
It was a cold morning in michgan and I turned on the rear defroster and started to work about 4 blocks from my house I heard what sounded like a gun shot. I could not see anything wrong at the time as it was dark. I proceeded to work as normal and when I came out to go home I noticed that the right rear glass in the rear window was shattered. There was shatter glass in the passenger seat thank goodness my son wasn't setting there like normal. I contacted the dealer and he said it was not covered under warranty and it would be $1200 to fix. I have taped it up with a piece of plexiglass and am arguing with Ford. I researched on-line and found numerous complaints and decided to report to you.

- Tecumseh, MI, USA

problem #5

Mar 202014

F-150 6-cyl

  • 24,056 miles
I pressed the rear window defrost button and it didn't light up, so I pressed it again and no light. I left my truck for about an hour and when I came back my rear passenger window was shattered.

- Vancouver, WA, USA

problem #4

Mar 132014

F-150 6-cyl

  • 47,700 miles
It was about 12 degrees out this morning when I put on my rear window defroster on my 2011 F150 supercrew. After about 5 minutes of driving, I head a loud bang come from the rear of the truck. I pulled over to see what had happened and notice that the rear window exploded and shattered into tiny pieces.nothing had hit the window, it was from the change in temperature. The back window had no previous cracks or scrathers so I saw no reason for it to react to the change in heat. Luckily noone was in the back seat when this happened.

- Derry, NH, USA

problem #3

Sep 252013

F-150 4WD 6-cyl

  • 36,000 miles
While driving after 5 mins in the morning, heard a very loud bang. Like a branch or rock hit the roof of the truck in the back passenger side. Heard a crackling sound and the rear window on the passenger side had shattered. The window is divided into 1/3 and the 1/3 on the passenger side is shattered. All of the other windows appear to be ok. After some inspection, nothing hit the truck! I was driving in a open area, so nothing could have fallen on the truck from above.

- Mentor , OH, USA

problem #2

Aug 212013

F-150 8-cyl

  • 22,000 miles
Vehicle was parked in a parking lot. Left side of rear window was shattered at the end of the day. The glass was obviously stressed by the heat and broke outwards ( pressure built inside of cab and pushed glass outwards). If someone was sitting in that seat and the glass shattered that person could get hurt/cut. Looking on-line (google search) there are many instances of this happening. Ford will not warranty issue claiming (outside forces) caused the issue. Maybe you should never park your Ford truck outside?

- Newfield, NY, USA

problem #1

Aug 092013

F-150 8-cyl

  • 35,400 miles
I turned on rear defroster. I drove for 5-10 minutes and parked. I then heard a loud popping sound and saw that the rear passenger glass panel had cracked like a spider web on the inside. I felt the glass and it was warm. I searched the internet to see if this was a common problem and found that many people have had this exact problem: www.F150forum.com/F38/exploding-rear-window-145329/ my local Ford dealership doesn't want to cover it even though Ford appears to have covered it for many others. I have filed a complaint with Ford corporate and am awaiting response from my local dealership.

- Killingworth, CT, USA

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