This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Ford fixed my rear window, no questions asked....this is what happened....I started my truck, put on the rear defrost, drove out of my apartment complex and as I was about to exit the complex I heard a loud pop/crack noise, I stopped, no one was around, (it was 6am in the morning), I checked the entire truck to see what it was and the back left part of the rear window was completely shattered!, no sign of impact, just shattered...apparently there is no recall out on it, so if it has happened to you or does happen, take it in!, with how many complaints I have already read, it must be a manufacturer defect related to the rear defrost or installation of the window....
Rear window open and closed when it wanted when pushing the switch and now it wont open at all. Fuses are good. Defrost will not work. Popping sound from the rear drive line when you leave from a slow stop.
Truck was parked, rear defroster had been on the hour long trip. Parked at destination, a few minutes later there is a loud pop sound, as if a rock had fallen on the roof of the truck. After which I look to inspect possible damage, to my surprise there was no evidence to suspect any type of damage. I looked on the roof, the bed on the truck and the surrounding of the vehicle. Found nothing to suspect and collision had happened. I dismissed the noise since there was no evidence of damage. The next morning I start up my truck to go to work and look through the rear view mirror and find the left rear driver side window is shattered completely. I then began to investigate the damage by looking for point of impact to only conclude there is no such point. The shatter is a through and though shatter, clean spider web like shatter. Is there a fault in the production of the tempered glass, the housing frame of the glass improperly installed, maybe it is short in the rear defrost system. Hoping there is an answer to this mysterious phenomena.
On February 19 2015 I remote started my F150 in the driveway to warm it up. I got in the vehicle and put on the rear defroster to clear the mirrors and rear window. I heard a loud noise after about 30 seconds like an explosion inside vehicle. I looked around and noticed the drivers side rear glass was shattered. There was no external damage to the glass. Previously this vehicle was taken to a Ford dealer on March 27 2014 for an inoperative rear defroster system. The dealer diagnosed it as an open in the resister in the defroster grid and the whole rear window assembly was replaced. Ford corporate told the dealer that the window couldn't shatter by turning on the defroster and would not replace the unit. I called the Ford corporate number and lodged a complaint and was given a claim number. They had the dealer send them pictures of the shattered glass. Ford corporate denied my claim and I was told to go through my insurance glass coverage. I feel that this is insurance fraud in my opinion. I took my vehicle to my glass repair shop and the owner took a careful look at the shattered glass and said that they should have replaced it no charge since there was no external damage. Ford is laying the burden of a defective glass assembly off to my insurance company.
Incident occurred on Saturday 2-21-15 at or about 3:30pm. The vehicle was traveling at about 30mph when a very loud bang was heard inside vehicle. After pulling over a quick glance around inside the vehicle revealed that the drivers side portion of the 3 piece rear glass of the cab has shattered. The glass remains in place but had "spiderwebed" and is completely shattered. Upon inspection on the outside, no signs of impact are visible and the point of origin of the cracks appears to be the upper right hand corner where the glass is covered by the rubber molding. When this happened it was about 25 degrees outside and snowing, all snow had been removed from vehicle prior to driving and the rear de-frost/de-fogger had been run and turned off about 10 mins prior to the incident. A quick internet search reveals that this is a common issue for this glass with the heating elements in these conditions, several other complaints similar or identical to this have been made to this and other organizations as well as there have been several article written on this subject. I placed a call to Ford customer service for assistance in replacing the glass as the extended warranty that was purchased through Ford (Ford esp premium) does not cover glass. I was told by the representative from Ford that no assistance would be given as the vehicle is out of the 3/36 bumper to bumper warranty. This is an obvious failure of the design from the factory that Ford is aware of.
- Sewell, NJ, USA
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I was sitting in my driveway, warming my truck up (I live in northern Illinois and it was a cold morning)when I heard a loud shatter, I looked around and even opened the cover to my sunroof but didn't see anything, the next day I went down the road and as I was backing into the driveway I noticed the rear passenger side glass of my rear window was shattered and "spidered". I looked it up and there has been multiple complaints of this happening with people that have the rear defroster. But Ford is not covering this under warranty. I looked into having it fixed and that ranges from $550-$800 that's a big out of pocket expense when there is clearly an issue. A safety one at that, I have 3 kids. The shattering sound enough is enough to startle somebody if they were driving at the time. "luckily" for me, my kids were not in the truck at that time and I wasn't driving. The glass has stayed like that cause of the price to repair it, but yesterday the glass pieces started falling out, so now I have to get it repaired.
After starting the vehicle and turning on the window defrost front and rear I heard a loud pop from rear of truck and the rear sliding window had broken on drivers side.
Started vehicle, turned on heater and rear defroster (temp approx. 17F). Defroster light would not come on. Drove vehicle to store ( approx. 15 min ride)hit a rough patch of road and noticed a noise at right rear of cab which I thought was ice falling between cab and bed. Parked and shopped. Returned to vehicle and noticed right section of sliding rear window glass was shattered and a piece was laying on bed cover. Examined window and found no sign of any foreign object near window, glass section had fallen from inside out. Area of damaged glass at bottom corner appears to be burnt and discolored. Waiting for response from dealer. Upon online research it appears that this is not a unique occurrence on this Ford model and Ford has been negligent in accepting responsibility.
After pulling in to my driveway, one of the rear windows on my F-150 shattered. While I was driving, I had the rear window defroster on. The window shattered shortly after I got out of the truck and closed the door. After doing some research online, I have come to find that this is a fairly common issue on F-150 trucks equipped with the rear defroster system and 3-piece sliding window. I took the truck in to koons Ford of annapolis, Maryland and was told that while it is a fairly common issue, Ford would likely not cover the repair under warranty, as they hadn't in the past. I was quoted $694 for a replacement. Luckily this did not happen while I was driving down the road, like it has for many other people.
Remote started truck which activated the rear defrost, backing out of my driveway I heard a pop and my daughter crying. I asked her what had happened and she stated she did know (as well as a 2.5 year old can) and then I noticed the window behind her head was shattered, but intact. This is the drivers side window on the back glass.
At a stoplight I activated the rear window defroster. After approximately 30 seconds I heard a sharp large cracking sound. Upon investigation I found the driver side rear window was shattered but still in place. No signs of chips from inside vehicle or outside were seen before the incident. After getting back inside the vehicle I noticed the rear defroster was inoperable.
While driving the interstate the driver side mirror glass (just mirror itself with black back support) slumped partially detaching itself from the mirror adjustment mount making it unusable to view the driver side side rear view.
The contact owns a 2012 Ford F-150. The contact stated that while driving approximately 55 mph, the contact activated the rear window defrosted and moments later, the rear window shattered. The vehicle was taken to a dealer where it was advised that the rear window needed to be replaced. The cause of the failure was not determined. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure and current mileage was 38,000.
On multiple occasions while driving on the highway, snow has entered the driver cabin through the dash ventilation system and blown snow into the cab and caused moisture to freeze to the inside of the front and side windows. The ice forms in a few seconds and mostly block forward visibility and view of the side mirrors. The vehicle coolant gauge is showing the truck is warmed and hot air is blowing from defrost vents but not capable to melt or clear ice or improve visibility, even after 20 minutes. I have to scrape the ice with my hand to create a peep hole so I can see. On one occasion when the event happened, the streets and landscape were blanketed with white snow and ice and it became extremely difficult for me to follow the road and safely exit. I was scared I was going to crash into another car or drive/slide off the road. The dealer has inspected my truck and found the ventilation to be clean (no snow or ice build up) and the intake screen to be properly placed. Problem is still occurring.
While driving after approximately 10-15 minutes, smoke started to appear under and around the front passenger seat which rapidly converted to flames. Immediately stopped and parked the car. Opened the hood and disconnected the battery. I had an abc fire extinguisher which I used to extinguish fire.
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- Corpus Christi, TX, USA