This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving at highway speed, went to accelerate and pass another vehicle on a four-lane highway with my vehicle ending up in the far left lane attempting to pass. Truck lost all power, began to shake violently like it was misfiring, got an illuminated wrench on my dashboard, and at that point began to coast with no power being supplied by the engine. Miraculously I was able to coast across three lanes of highway to the shoulder without being rear ended by traffic moving at 70 mph which would have resulted in a catastrophic accident (endangering myself and my family and others on the road that day). I shut the vehicle off to stop the engine from shaking and misfiring and let it sit about two minutes. I restarted the vehicle, the illuminated wrench went away and the truck idled as normal allowing me to drive another 25 highway miles to my home without incident. Had a mechanic put a diagnostic tool on my truck to see if any error codes were thrown from it which no codes were present. Have taken it to Ford dealership near my home, they have been trying replicate the condition for three days and have been unsuccessful. Their hunch is throttle body assembly needs to be replaced ($675 fix). Quick query of NHTSB reported incidents shows a growing quantifiable history for the Ford F150 3.5L Ecoboost experiencing the exact encounter I had on this day. My family and I along with others on the highway were fortunate the event didn't end up tragically that day. Ford - time to step up and rectify via recall.
The contact owns a 2014 Ford F-150. The contact stated that while driving 35 MPH, the vehicle shifted to first gear. The contact stated that while her son was driving 60 MPH, the vehicle downshifted unexpectedly, and the vehicle abruptly stopped. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission, lead frame harness, and control module needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Morristown Ford (1112 W Morris Blvd., Morristown, TN 37813); who was unable to determine cause of the failure. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 24V444000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 140,160. Parts distribution disconnect.
Transmission issue Available upon request. While driving on interstate on September 17, 2024, the truck downshifted & was stuck in 3rd speed on interstate. I received a recall notice 24V444 and had the software update by dealer in July 2024. Not reproduced issue. Inspection schedueled with dealer next week. No warning lamps, messages or other symptoms.
The contact owns a 2014 Ford F-150. The contact stated while driving 50 MPH, the transmission unexpectedly downshifted, causing the vehicle to abruptly stop in the middle of the road. After the failure, the transmission failed to shift back into gear, causing the vehicle to become undrivable. The vehicle was towed to an independent mechanic who diagnosed that the transmission was severely damaged during the failure and needed to be replaced. The transmission was replaced, and the vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 24V444000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer and manufacturer were not contacted. The failure mileage was 120,000.
I took my 2014 F150 in to Aaron Ford of Lake Elsinore on September 6th 2024 to repair a sudden downshift recall 24S37. The reason for taking the the truck in was because an event happened where I was on the freeway and the truck downshifted into a lower gear. I nearly lost control at that time. They informed me they made the recall repair and everything should work fine now. About a week later on [XXX] while traveling at about 60-70 miles per hour the truck experienced the exact same violent downshift event. This led me to believe the repair had not been made. I called the dealer back and they refused to take the car in for another review and since the recall had been "Completed" they tried to extort me by saying I had to pay the diagnosis fee to get it checked and no other dealer would help me since the repair was marked as "completed." All I ask is that Ford completes the repair as ordered by the NHTSA.
- Brawley, CA, USA
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The contact owned a 2014 Ford F-150. The contact stated while the vehicle was parked, the vehicle rolled backward and crashed into the neighbor-??s home. The vehicle damaged the neighbor's home and damaged the connecting gas. A Police report was filed. There were no injuries sustained, and no medical attention was needed. The vehicle was deemed a total loss. In addition, the contact stated that the vehicle was serviced two weeks prior to the failure, by the dealer. The contact stated that an unknown recall repair for the transmission control module update was completed at the time. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000.
The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. In addition, the contact stated when the vehicle was started, the vehicle was idling rough. The vehicle was taken to the dealer where it was diagnosed with cam phasers failure. The contact was informed that the cam phasers needed to be replaced. The vehicle was not repaired. The contact researched and found Customer Satisfaction Program: 21B10; however, the vehicle was not included. The contact stated that the vehicle had been taken to a previous dealer several times starting in 2020; however, the failure could not be duplicated. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 58,221.
The contact owns a 2014 Ford F-150. The contact stated while driving at various speeds, the transmission unexpectedly downshifted. The contact also stated that while driving at 75 MPH, the vehicle downshifted and decelerated with the instrument panel at 0 MPH. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a defective lead frame. The vehicle was repaired. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 75,000.
The contact owns a 2014 Ford F-150. The contact stated while driving at various speeds, the transmission unexpectedly downshifted to first gear. The contact also stated that the transmission shifted to the incorrect gear while driving, causing the vehicle to fail to respond as needed. Additionally, the contact stated that the vehicle was sluggish while driving with the power train warning light illuminated. The vehicle was taken to the dealer and repaired under NHTSA Campaign Number: 24V444000 (Power Train); however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that the PCM had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 170,000.
there was a recall issued for the transmission downshifting to 1st gear while driving. Recall# 24S37. I have this issue and immediately scheduled the software update. they came to my home address and that did not resolve the issue. then i took the vehicle to Sunbury Motors in Sunbury, Pa and they ran a diagnostic and nothing showed. the truck is actively downshifting to 1st while driving. it has happened numerous times. they had me drive it 16 miles away to the nearest dealership. The dealership stated there is nothing more they can do. I called ford and they said "what do you want from us?!!!" ii would like my transmission fixed so that I can safely drive this vehicle.
Safety Recall Notice 2437 / NHTSA Recall 24V444 The transmission fails to stay in gear and downshifts into first gear while going 50-60mph. This safety recall is very unsafe unfixed. It-??s hard to control while driving the vehicle and can cause the vehicle to crash/lose control. Was not completed by Simmons and Rockwell Ford Hornell NY 14843. They closed the recall claiming it was fixed. The truck is downshifting exactly how it states in the recall causing the back tires to lock up. This is a huge safety issue. The dealership is saying the recall was -??fixed-?? but this truck has not been fixed. It is still downshifting exactly how it states in the recall. We spoke with ford and they refused to help us with advocating for our safety with our local dealership or even getting a second evaluation with another ford dealership. The ford representative even hung up on us instead of assisting us. My children ride in this truck with this safety recall. We need help advocating for us. This recall is very very serious but no one is taking it seriously. We cannot even get a technician to drive the truck to see how it downshifts. If their own technicians won-??t get in this truck but they expect us to have our children in it? We need help. If a company such as ford is required to notify customers of these safety recalls but refuse to fix them or assist their customers with a resolution. There is a maintance light on but it does not read anything.
My Ford F 150 is a 2014 Eco Boost with 65,302 miles on it. I took it in for the recall and an oil change and the engine light was coming on intermittently. They said it had a timing chain issue. I have been buying Ford F 150's since 1980 and never had this issue. My extended warranty company denied the claim to repair the issue. The dealership said it would cost around $5,000 to repair. I checked the internet and saw some of the same vehicles with the same issue. I was wondering if this could be a manufacturer malfunction.
The contact owns a 2014 Ford F-150. The contact stated while driving 62 MPH, the transmission unexpectedly downshifted. The vehicle was taken to the dealer where it was diagnosed with lead frame, solenoids B and E, and wiring packet failures. The contact was informed that the lead frame, solenoids B and E, and the wiring packet needed to be replaced. The vehicle was not repaired. The contact had received notification NHTSA Campaign Number: 24V444000 (Power Train). The vehicle was taken to the dealer and the recall repair was performed. The contact stated that the failure started after the recall repair was performed. The contact stated that the vehicle has been taken to the dealer seven times since the recall repair was performed. The contact stated that the failure was persistent. The contact was almost involved in two crashes due to the failure. The contact stated that when the vehicle was taken to the dealer over the past two months, the contact was advised that she could continue driving the vehicle. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 112,000.
This truck is shutting off, especially when I reach a stop and sometimes become hard to start. I take it three times for recall and they refuse to fix the problem. They also charge me and I am at wrist with this vehicle I did because accidental or death and damage properties. I need an immediate solution because it did last had running me around telling me lies. I cannot drive my vehicle and I cannot pass inspection because of this situation. Let me know what I need to do from here.thank you
Transmission issues that where addressed by factory recall: Here is the summary: Although the truck has high miles it has been running and driving very well. A couple of months ago, the truck developed a transmission issue that was covered by the recent recall. The truck was experiencing 2 main issues. A. The transmission would suddenly and unexpectedly downshift from a high gear to a low gear or even 1st gear. B. the transmission would go into LIMP MODE and although the truck was in gear, it would barely move and the WRENCH service light would appear on the dashboard. This would happened 1x per week for the last several months. After receiving the recall notice, I took the truck to my local Ford dealer, they performed the update. After picking it up and driving it, I soon realized the issue has not gotten worse. Within the first few hours and 100 miles, the experienced the issue 5 times and that happened for the next couple of days. I called the dealer, they told me to bring it back in, they checked it, verified my issues and said they could not do anything to help. The software was updated and if it is worse, then its permanent. I called Ford corporate and they told me the same thing. They are not offering any help. The truck has now become a hazard to drive and it is a safety concern. What can I do?
The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the contact stated that the instrument panel display was inoperable. The contact stated that the failure had occurred three times prior to receiving notification of NHTSA Campaign Number: 24V444000 (Power Train). The vehicle was taken to the dealer and the recall repair was completed in July 2024. The contact stated that on the same day that the vehicle was picked up from the dealer, the failure reoccurred. The vehicle was taken back to the dealer the following day. The contact stated that the vehicle remained at the dealer. The contact was informed that the parts that were needed to complete the repair was not available. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 293,949.
My 2014 Ford F150 was recalled for an intermittent failure of the output speed sensor (OSS) in the transmission. The recall was performed by Crossroads Ford of Apex (North Carolina) on [XXX]. When I made the appointment (which wasn't until 2 weeks from the time I called), I was told it would take approximately 3 hours however it was ready in 30 minutes. Since the recall was performed, twice the "orange wrench" has appeared on my dash for 15 - 20 seconds. I contacted Crossroads Ford and was directed to speak with the Service Manager Tony (no last name given). I explained about the wrench and he said I I would need a diagnostic performed, that it sounded like the 'mainframe in the transmission' was bad. He redirected me to the scheduler and I was given November 19, 2024 as the first available date. I was told my other options were to try another Ford dealership to see if they could see me sooner or just drop my truck off at Crossroads and they would work it in as soon as they could but that could take 5 -6 days and if it needed repairs they were not sure how long they would have my truck. I called 2 other Ford dealerships and was offered sooner dates however I would have to pay for the diagnostic and any repairs as deemed necessary. I asked even if it was related to the recall and was told yes because the recall for my truck had been closed by Crossroad Ford. My only recourse was to go back to Crossroads Ford and see if there was a warranty on the recall they performed. I called Crossroads Ford on Tuesday, August 22, 2024 and relayed the information I had received from the other dealerships. I was informed that Tony said I would have to pay for the diagnostic and repairs, there was no warranty on the recall. Per my recall letter dated July 2024, "and to check for the presence of certain diagnostic trouble codes (DTCs). This service will be performed free of charge (parts and labor). Ford Motor Company said I should file this complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
I received a recall letter 24V-444. My 2014 F-150 has repeatedly shown the symptoms described in the recall letter. Truck will downshift to 1st gear at various speeds, and the rear tires will slide when it occurs at a higher speed, and has done so on several occasions. On [XXX] I took vehicle to Auto Gallery Ford in Gaffney SC. They supposedly did the fix recommended. They told me to bring it back if it downshifted again. On the way home from the dealer, it downshifted again on the highway and almost caused an accident. I took the vehicle back and was told that Ford would not pay for the new part needed because a certain code was not showing up upon inspection, regardless of the fact that it has downshifted many times while I was driving. It is progressively getting worse and also showing an illuminated wrench symbol when the downshifting occurs. This is my only vehicle so I have to drive it in this unsafe condition. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2014 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly downshifted, causing the vehicle to decelerate extremely quickly. The contact stated that the gear shift indicator light turned off, even though the shifter was in drive. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the failure was with the transmission range sensor. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V444000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 200,000.
I took my 2014 Ford F-150 to liberty Ford in Maple Heights for the current recall and to also check out why the engine light was coming on intermittently. They advised there was a timing chain issue and contacted my extended warranty company, endurance. Endurance does not want to cover the cost to repair the vehicle. From my investigation it appears that the timing chain should last up to 100,000 miles and my vehicle currently has 60k plus miles. My question is could this possibly be a recall situation? [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
A D V E R T I S E M E N T S
- Lakeville, MN, USA