This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
It-€™s a known problem that the wiring for the defrosters causes the rear window to shatter. I was driving down the road and I heard a loud bang. It took me a few minutes to realize my rear window just exploded.
The contact owns a 2016 Ford F-150. The contact stated that while driving approximately 50 MPH and exiting the highway, the transmission erroneously downshifted causing the vehicle to abruptly decelerate with the check engine warning light illuminated. After restarting the vehicle, the vehicle operated normally however, the failure reoccurred and the vehicle stalled and would not immediately restart. After disconnecting and reconnecting the battery cables, the vehicle was able to be restarted. The vehicle was taken to the local dealer who performed a transmission software update but the failure persisted along with several additional electrical failures. The vehicle was taken back to the dealer who diagnosed that the transmission leadframe was faulty and needed to be replaced; however, the parts were on backorder. The manufacturer was notified of the failure. The failure mileage was 99,800.
My wife and I were traveling to our home in the truck. When preparing to turn left off the main road, I noticed that the turn signals were not working, requiring me to go to the right off the side of the road, as there was heavy traffic behind us. While on the side of the road, I tried the windshield wipers, window sprayer, and turn signals. None were working. I turned the engine off and then restarted the truck, and limped home. After getting home, the truck was parked while looking for a mechanic to fix whatever was wrong with it. It was recommended to me that the "Wiper Multi-switch" be replaced. This did not eliminate the problem. I then arranged for the Ford Dealer, Woody Anderson Ford, to take the truck in and fix it. The Dealer says the truck has had a major electrical failure and doubts that can be fixed.
What component or system failed or malfunctioned, and is it available for inspection upon request? While parked, the rear defrost button was engaged. Shortly afterwards (1-2min) the backseat filled with smoke. I had my family immediately exit the vehicle and the rear window exploded. I checked the area and found an electrical wire draped over the rear passenger seat. It was melted and had clearly exploded up and over the seat. How was your safety or the safety of others put at risk" Yes, had my children remained in the vehicle, they would have been sprayed with glass or burned from the electrical short. Has the problem been reproduced or confirmed by a dealer or independent service center? No, however, I looked online and found this has happened to others. I called Ford service center and they informed me their were no recalls out on the truck. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. However, Glass doctor performed the repair since Ford outsources their glass repair work Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear"
I have a critical safety issue with the 2016 F150 truck I bought from Cavalier Ford, Chesapeake VA. The issue is the 6R80 automatic transmission unexpectedly changes gears while driving. In my case the truck down shifted from high gear to low gear on the interstate while driving about 70 miles per hour. I was fortunate no other cars were near me. My truck almost came to a stop, no brake lights displayed. This occurred the week on Jul 6 2021. It has occurred multiple times since than as well. I had the battery checked, showed bad, and bought a new one Jul 9th. I also had the "Check Engine" light scanned at Autozone. It revealed codes P0706/707, ie Range Sensor inside the transmission. I called Cavalier for an appt (Aug 11th almost a month away!!!), informed it would be $140 for a diagnostic!! It was free at Autozone. I also had another free scan done at Logan's Auto repair on Jul 22nd, having codes P0702/705/706/707/1921, all pointing to the Range sensor in the tranny. I spoke with Cavalier representative Nicole on Jul 16th, no help, and also left Service Mgr. Cathy Hunt. a voicemail on Jul 23rd explaining my dilemma. She has not returned my call. My status now, I have a 2016 F150 Ford truck, I urgently need to work and daily errands, ie Grandkids. There was a recall on this issue on the 2011/12 F150s. How come not now, its a major safety issue, and I see a lot of these trucks around. I wanted to convey this to Ms Hunt. Summary...the motor in this truck blew up at approx 39000 miles, and Ford did replace it. Now, at 79000 miles the transmission is also gone out. Since my extended warranty of 75000 just expired, I need some assistance from either Cavalier or the Ford plant. I need a reliable truck for work and taking care of the grandkids. If no one has reached out to me my COB Jul 28th 2021, a safety complaint will be sent in to the National Highway Traffic Safety Administration...Thank you
- Virginia Beach , VA, USA
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It's inexcusable for a clock spring to go out on a pickup that has less than 40K on the odometer. Ford's are great vehicles, but this little electrical issue, which comes at no fault of my own, will cost me between $300 to $400. Mind you, this clock spring went out in June 2019, and please explain to me how (I) broke something within the steering wheel and behind the air bag? I don't recall if I was stationary, in motion, on a city street, or on the highway. I do know one day I tried to honk my horn and it didn't work. I tried to reset my trip odometer another day and it didn't work. I tried to set me cruise control-no go. I tried to control my stereo/hands free blue tooth, nope. It took me digging on the net to find out what would cause a horn and the above mentioned issues to suddenly stop working, but interestingly still works with the anti-theft engaged. If I need to change my driving habits by not steering my truck, Ford should have let me know. Btw, I had a Ford escape before this truck, and when trading it in the dealership described my instrument cluster as a christmas tree, but with all those electrical issues, I guess the clock spring never went out.
I had just dropped off my son at daycare and turned on the defrosters. I was sitting in the parking lot at work, and the vehicle was completely stationary at the time. A rank, burning smell filled the truck and I immediately turned it off. Seconds later a loud "pop" occurred and the rear window completely shattered. There are small pieces of glass throughout the bed and inside the back seat. Thank god my child was not in the vehicle when it happened, and that I turned off the car before the entire thing engulfed in flames.
While stationary (would also happen while in motion) in a parking lot with the engine running and driver and passenger seat heaters activated (driver on medium, passenger on high), a random clicking sound (believed to be the relay for the heated seats) was observed coming from under the passenger seat. It was then noticed that the heated seats were no longer functioning/providing heat, even though the lights on the controls were staying illuminated. A short while later, a burning (electrical) smell was observed in the cab, coming from the passenger side of the vehicle. Once the smell started getting stronger, the heated seats were turned off and the smell seemed to go away within 5-10 minutes. Upon arriving home, I inspected the seat heater control module (original Ford part number gu5T-14B663-aa) that is located under the front passenger seat. Upon inspection of this module, it was found that the bk-bu wire on the 12-pin C3265A connector had started to melt. Upon doing some investigation of this issue online, it was found that this is a widespread issue among many newer Ford vehicles that uses the same seat heater control module, and many other experienced this issue. This poses a major safety issue as it is a fire hazzard.
I remote started the truck while parked in my driveway first thing in the morning, while I got my son ready for daycare. The weather conditions was raining and roughly 35 degrees. Once my son was loaded into the car seat I closed his door and heard the window crack. I looked back to see the back rear windshield had spider webbed and shattered. The glass was blown from the inside out on the driver side. I have photos of were the defrost strip had arced/separated causing the window to shatter. I looked online and saw several other examples of this on the exact same model of truck. I was recommended to prevent this in the future was to pull the defrost fuse.
Truck will stall/shut off at a stop while towing. Red battery light will show on dashboard. Car will turn over then shut down again by itself within a few seconds. This happened 3 times at this point- once while in gas station in line to get gas (stationary) once at intersection (stationary at stop light), another time after stopping vehicle to get gas. At first event 30 minutes after it not working a jump started the vehicle successfully, at second instance jump would not start car, had to get towed, at third instance we were able to start vehicle by holding throttle down while putting in drive. Brought to Ford dealership- said nothing was wrong, would not work on truck, said no computer codes were found.
When the temperature outside goes below freezing, my door locks freeze and you cannot get into the vehicle. The vehicle was sitting outside in my driveway, and is inoperable. This problem has been reported by many other Ford owners on the internet.
Rear defroster shorted out. Overheated and caught the plastics on fire. The window then shattered from the excess heat from the rear defrost. The vehicle was in motion on the highway. Outside temp was 28 degrees. Rear defrost and heat were on for the vehicle. While traveling, the vehicle began to smoke internally. The car was pulled over, and shut off. The smoke stopped and the window shattered. The plastic and seat surrounding the rear defrost connection to the window were melted.
Door latches 'freeze' and will not engage in cold weather (vehicle is parked outside and in cold weather this is frequent problem). This problem had previous recall / repair but fix is not working. Rear window defroster does not work in one section of 3 part window (has one part of three section - section on drivers side). Vehicle has 30,000 miles. Window sections that do work get hot
Same issue as report 11308430 - activated remote start with truck in driveway; when I came out to drive away, the rear windshield was shattered. The climate settings are set to the factory default for remote start. There was no indication of the defroster connection issue mentioned because this was a warm summer day and the default setting indicates that the defroster should not have engaged and the dealership saw no evidence that it did. The truck is certified pre-owned, but Ford claimed this to be an issue with the glass, which is not covered under this warranty, thus Ford was unwilling to provide assistance with the repair cost.
Vehicle was started and sitting in our home driveway. Before backing out of the driveway, I smelled smoke and noticed smoke coming from behind the rear passenger seat. I turned off the vehicle and lowered the rear passenger seat to investigate. The smoke was coming from the box in the lower left corner of the back glass. Seconds later, a loud explosion from the box and the back glass shattered with the exception of the center sliding portion.
Purchased truck July 2016, in Dec 15, 2018 at 39,637 mile the alternator failed. Had to have new alternator and battery cable installed at the cost of $800 not covered by warranty of by Ford. On June 11, 2020 alternator again failed and has to be replaced, Ford service quoting cost of repair to be $1000 again not covered by warranty or Ford. These F150 have some type of electrical system failure that Ford is not addressing and costing consumers thousands of dollars.
Driving eastbound on I-10 at 75 -80 mph, on a mountain, suddenly advanctrac fault warning and engine power lost. Vehicle entered limp mode. I was forced to 'limp' on the shoulder to reach a safe area to stop with cell service and wait for a tow truck. This was a very dangerous situation. Semi traffic at high speeds were blowing past very little shoulder space to navigate. At each guard rail I was forced to stop - wait for a break in traffic- restart and pray for enough momentum to get around the area. I finally limped into wilcox AZ and contacted Ford roadside assistance. The vehicle was towed 74 miles to smith Ford in lordsburg nm $280. Fra advised that due to covid 19 no personal transportation is available. No alternate transportation is available in wilcox AZ. Smith Ford service does not open until Monday. Another roadside service $205 put computer on it. Code P2112 throttle actuator 'a' control system stuck closed. Pyramid roadside service found damaged wiring behind accelerator pedal and loose pedal. I had to walk alone in the desert to find a hotel. I eventually walked another 2 miles pulling a suitcase to a grayhound station to phoenix Sunday (274 miles).I will contact dealer tomorrow.Ford has been aware customer satisfaction program to replace defective etb 2015 & 2016 F150. I purchased May 5, 2019 and was not made aware of potentially dangerous situation. No recall was issued for this dangerous defect. Not only could I have been seriously injured on the interstate, I was put in very high risk situations both due to covid 19 high risk in this part of the country but also my personal safety being alone without transportation in an area with limited resources. Thus far I am out of pocket $800 and do not know what additional expenses I may incur until my truck is repaired. I live in papillion, ne and have a long way to go to get back home.
A D V E R T I S E M E N T S
- Wesley Chapel, FL, USA