This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The lug nuts on all four wheels needed to be replaced because of swelling. This was determined by Evergreen Ford when I brought the truck in for oil change and tire rotation, etc. If this was not found it could have been a huge safety risk for the occupants in the truck and for others. A wheel very likely could have come off causing sever injury or death. If Evergreen Ford did not notice the problem I could heave been driving with faulty lug nuts. I did replace all the lug nuts at the Ford dealership. I am very surprised that Ford Motor Company did not issue a recall on this hazardous condition sooner, that knowing very well for several years, that this issue existed. I spent $82.32 + tax that Ford should have taken care of thru a recall. Most importantly I hope that no one gets injured or dies because of the faulty part which Ford Motor should have taken care of a long time ago.
This is in regard to problems with the lug nuts on my 2016 Ford F150. The truck has approx 31,000 miles. I can no longer use the lug wrench provided by the manufacturer (Ford) because the lug nuts are "swollen", according to the dealership. The dealership refused to rotate my tires because of this issue. They advised Ford would not warranty replacement of the lug nuts. They admitted the lug nuts were "defective". This is definitely a safety issue and should be repaired at no cost by Ford. Please issue a recall on these lug nuts.
Having my tires serviced at Ford dealer and they indicated I have swollen lug nuts so they can't rotate the tires right now. I asked about repairing the problem and the service tech recommended I buy parts from an auto parts store because the OEM parts will still be a problem because the OEM parts are defective.
Lug nut were swollen so they couldn-??t be taken off without cutting. Ford technician stated it is a know issue that Ford knows about. Aluminum caps over steel bolts. According to the tech at the dealership, they could also break while driving due to the swelling.
- Farmington, MN, USA
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I went for service to the Goodyear dealer where I bought my tires for an oil change and tire rotation. They were able to do the oil change, but unable to rotate the tires due to what is, apparently, a very common issue. The manager apologetically told me I had swollen lug nuts, that it was caused by the use of aluminum clad steel nuts, and even if they got the lug nuts off, it was quite possible they wouldn't be able to put them back on safely. He said they didn't have any replacement lug nuts and suggested I buy solid steel (chrome plated) aftermarket Dorman lug nuts (costing upwards of $5 to $7 each), offering to install them for free when I brought the truck back for tire rotation. He also indicated that it was a safety hazard, because if I had a flat tire, it was quite likely that I would be unable to change it. I have verified his statements. In fact, I was shocked to find that this is a very common, very well-known issue, and wonder why you haven't already done something to compel Ford to issue a recall? Leaving thousands of motorists stranded on the side of the road because they were blindsided by this issue is bound to lead to some potentially serious repercussions. I have no file to upload. Thankfully, I found out about this the easy way. Shame on you if you sit idly by while others are finding out the hard way.
Lead Frame failure. Electrical component attached to valve body on transmision. On multiple occassions my truck would downshift from 6th gear to 2nd gear. The first time I was traveling at 55mph with an engine rpm of 1500/1600s, on flat ground with no load and not attempting to speed up or slow down. This caused the engine to rev up to 4500 rpm causing me too very sudden and violent jerk forward. After a few seconds normal driving resumed. I contacted my local dealership for service and over the next couple of days had a wrech symbol pop up twice and that said SEE MANUAL. Nothing in my owners manual helped me solve that. And the truck would only accelerate very slowly until you got up to around 35mph then normal driving resumed.. On the next occassion a few days later, while driving to the dealership for service regarding this issue the problem occurred again under nearly identical conditions. This time the at faster/express way speed of 70mph. This cause not only a sudden jerk forward but also caused me to jerk my steering wheel sending me into another lane. No other drivers were next to me and no one was hurt, injured, or damaged. Normal driving resumed after a few seconds. While researching this issue online I was able to discover hundreds of accounts for drivers wanting to know why their transmissions suddenly downshifted on them too. These issues are problematic at best and deadly at their worst. In 2013 you determined these issues were so bad as to result in a national recall. The same problem is still occurring. I reached out to Ford and this is my problem they say.
Factory installed Lugnuts cannot be removed for tire rotation during a scheduled oil change service at Preston Ford in Aberdeen Maryland reason given is that the Lugnuts had swollen and a lug wrench could not fit over them had to buy all new Lugnuts. I feel Ford should be aware of this because it is a safety concern if you have a flat tire and try to loosen the lug nuts, the lug nut wrench Will not fit over the lug nut posing a possible dangerous situation, especially if you-€™re in a remote location service Was performed on 26 January 2023 Lugnuts installed February 1, 2023 at Preston Ford Aberdeen Maryland. I do have a Ford issued case number CAS41112248P3C1N3. I am asking Ford to recall these Lugnuts, and credit me for the price of a standard set of Lugnuts and labor required to install them.
Lug nuts were swolen and auto shop recommended replacement by a certified mechanic. We were told by a certified mechanic swolen lug nuts can snap off putting pressure on the other lug nuts. Worst case is all the lug nuts snap and you lose a tire while driving. The other scenario is the lug nuts are so swolen, they would not be removable during repairs of a flat tire on the road. Both scenarios are a safety issue.
Re: [XXX]. On 10/11/21, I brought my 2016, Ford, F-150 into Hollingsworth Richardson, Baton Rouge, LA for an oil change, and tire rotation. I was informed by the Intake Clerk that the technician could not rotate the tires because he could not remove the lug nuts. Later, I discovered that from. About 2010 to 2015, Ford Manufacturing used composite materials over the lug nuts that would swell, thus rendering the lug nuts immovable. I contacted Ford Manufacturing, and made a complaint. They were to respond within 24 hours. Two days later, after not receiving a response, I contacted Ford via chat, and was told that my case had been summarily closed. This potentially dangerous defect required me to purchase 24 replacement lug nuts at a cost of $73, then take my vehicle to a local mechanic, who used a compression air wrench to remove the defected lug nuts, and replace them with those that I purchased. The mechanic who did the replacement work did not charge me for his work, having had the same problem with Ford. Regarding the on-line chat FMC, and their dismissal of my complaint, I took screen shots with my cell phone, Nd saved it to my picture file. If there is a Class Action Suit Log pending, I would like my name to be added to the list. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Most lug nuts were stripped and the shop had a difficult time removing them. I had to replace all with solid lug nuts to ensure I had no other issues. This was an additional cost of $239.28.
The lug nuts are in two parts and the different parts tend to separate from each other, not allowing you to remove the lug nuts to change a flat tire. I was changing the brakes on the truck so I was stationary but could not remove the tire due the lug nut.
Diver's side front tire when flat. I was unable to remove the lug nut with the supplied lug wrench. The 2-part lugs had swelled making the lug wrench unusable. Was able to remove the lugs with a personal tool set in the rear of the truck. Went to a Ford dealer and was advised to change my lug nuts to a solid aftermarket lug. Dealer said this is a common problem that can leave people stranded.
The contact owns a 2016 Ford F-150. The contact stated that while attempting to change the passenger side rear tire the cover on the lug nut expanded and the factory supplied wrench socket would not fit over the lug nut. The contact was unable to remove the tire due to the failure leaving the contact stranded with a flat tire. The contact indicated that the failure was caused due moisture inside the lug nut cover. The local dealer front royal Ford located at (1935 winchester rd, front royal va) and the manufacturer was notified of the failure. The failure mileage was 50,000. The VIN was not available.
A D V E R T I S E M E N T S
- Snoqualmie, WA, USA