This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Ford F-150. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact stated that prior to the vehicle stalling he heard an abnormal ticking noise coming from the engine compartment. The contact was unable to restart the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred. The contact drove the vehicle back to the same dealer where it was diagnosed and determined that the cam phasers needed to be replaced. The contact researched online and related the failure to manufacturer Customer Satisfaction Program: 21N03 Cam Phaser Replacement (Engine). The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 48,381.
The contact owns a 2019 Ford F-150. The contact stated that when the vehicle was first started, there was an abnormal rattling sound coming from the vehicle. The contact continued to drive the vehicle however, the rattling sound recurred whenever the vehicle was first started up. The contact was notified of Customer Satisfaction Program: 21N03 (3.5L GTDI Engine Cam Phaser Replacement). The dealer was contacted regarding the Customer Satisfaction Program; however, the contact was informed that the vehicle was not experiencing a failure and was not repaired. The contact later took the vehicle to the dealer where it was diagnosed with Cam Phaser failure. The vehicle was not repaired, due to the Customer Satisfaction Program being denied. The contact stated that the manufacturer was notified of the issue. The failure mileage was approximately 30,000.
The contact owns a 2019 Ford F-150. The contact stated that after a routine oil change at an independent mechanic, an unknown warning light illuminated. The contact checked the oil and performed an oil change. The contact stated that after approximately 3,000 miles of driving an oil change needed to be performed again. The vehicle was taken to the dealer and the contact was informed that the vehicle needed to be serviced under an unknown Technical Service Bulletin before 60,000 miles; however, the vehicle was not diagnosed or repaired. The contact stated that the vehicle was taken back to the same dealer where the vehicle was diagnosed with needing a reprogrammed module and a longer dipstick, under the unknown Technical Service Bulletin. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 42,000.
Cam phasers, powertrain control module. While at a remote site, my engine started making a rattle when first started. Later at the remote site, the truck would not start until weather conditions improved. Upon returning home, I took the truck to my local Ford dealership where it was confirmed the cam phasers needed replacing and was done. I later found a Ford Customer Satisfaction Program notice [XXX], [XXX] and [XXX] I had received in October 2021. I had acted on that notice with the Ford Dealership in College Station, TX at the time and they said I did not need to do anything because I was not experiencing the problem at the time. The cam phasers are a known problem with this vehicle and should be recalled. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2019 Ford F-150. The contact initially stated that upon checking the oil level, the oil level was a quart lower. The contact then stated that while driving up a hill at a moderate rate of speed, an abnormal knocking sound began to emit from the vehicle as the vehicle started to lose power. The vehicle was taken to the dealer where the mechanic reprogrammed the Powertrain Control Module (PCM) software and changed the oil. The contact was then instructed to bring the vehicle back every 1,000 miles to monitor the oil consumption. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 23,504.
The contact owns a 2019 Ford F-150. The contact stated that upon starting the vehicle, he briefly heard an abnormal rattling sound emanating from the engine compartment. The contact stated that while driving at an undisclosed speed, he also heard a ticking sound emanating from the engine compartment. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 69,000.
The variable camshaft timing (VCT) solenoid becomes gummed up, causing the engine to lag. Specifically after driving on the interstate or highway and then sitting at a red light. The VCT does not perform properly and the engine idle drops, causing the truck to stall and die at the light. Online forums show this to be a common problem for the past couple generations of this Ford 5.0 L motor and always seems to occur between 80,000 and 100,000 miles.
The contact owns a 2019 Ford F-150. The contact stated that at vehicle start-up, there was an abnormal rattling sound coming from the engine. There was no warning light illuminated. The vehicle was taken to an independent mechanic where a diagnostic test determined that the cam phasers were defective and needed to be replaced. The dealer was notified of the failure and an appointment was scheduled. The manufacturer was also notified of the failure and a case was filed and the contact was referred to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was 67,562.
The contact owns a 2019 Ford F-150. The contact stated that during cold starts, there was a loud knocking sound coming from under the hood of the vehicle. The vehicle was taken to the local dealer who diagnosed that the engine cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 135,000.
Unknown Cam position sensor throwing code p0345. Replaced part week later came back. Alternator battery and starter tested fine. Started rattling week later
An intermenttent loss of the transmission output speed sensor signal to the powertrain control module resulting in a unattended downshift into first gear when accelerating.
The contact owns a 2019 Ford F-150. The contact stated while driving 35 MPH, the check engine warning light illuminated, prompting the contact to pull over to the shoulder of the roadway. The contact became aware that the vehicle was idling rough. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cam phasers. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03(Cam phaser replacement), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 105,000.
Ford has done a service bulletin on the cam phasers once before. The issues are still not fixed and all they say is it's normal. An engine rattling due to a part they installed is not considered normal. Wrong parts were used and the problem still persists. Ford needs to be made to recall 2015 to 2019 f150 trucks as well as any other series that have the issue. The service bulletin only gave people a certain amount of time to come in and have it fixed the first time which left a lot of people out of luck due to lack of communication to the owners of said vehicles.
12/26/2023 Re: VIN: Case#:46906606-D1R6H6 I purchased this truck new 4/1/2019 and purchased a Ford Extended warranty(Ford Protect) the following month for 5 years/125K miles. This was my second F150 with the 3.5 ecoboost engine. Since that time it has been serviced continuously by Ford Dealerships. At no time during that time period under warranty has any Ford dealership mentioned that there were service bulletins out to the dealerships with regard to failing Cam phasers. From research that I have done over the weekend there is apparently a New type phaser being used on F150-??s since 2021 that corrects the problem. If Ford and all of the Ford dealerships knew of this common problem why were not the Ford customers notified of the issue? I went in for an oil change last week and the technician noted a tiny sound when the engine started. I went back the following week to have a sensor replaced and the mechanics indicated that there was a camshaft/phaser problem that would cost $4200 to fix. That issue could have been fixed at any time under the extended warranty from 2021-2022 if the dealerships had notified the Ford customer by using the same phasers installed on new trucks. I received a follow up call from a Ford rep 12/28/2023 who denied that I had a Ford Protect extended warranty. I verified the policy 12/29/2023 and called Ford again who again stated that I did not have a Ford Protect Policy. Finally it took a conference call with the dealer to convince Ford who still would not agree to fix the issue. The Dealer offered to extend the policy until realizing that it had been diagnosed with a cam phaser failure stating they could not warrant an existing issue. That is exactly what the dealer did in 2019 when they sold the extended warranty on a known issue. Phasers are the critical feature that controls the timing and computer controlled oxygen input and exhaust for ecoboost engines. When they start to break down it affects the health of the engine itself.
12/26/2023 Re: VIN: Case#: I purchased this truck new 4/1/2019 and purchased a Ford Extended warranty(Ford Protect) the following month for 5 years/125K miles. This was my second F150 with the 3.5 ecoboost engine. Since that time it has been serviced continuously by Ford Dealerships. At no time during that time period under warranty has any Ford dealership mentioned that there were service bulletins out to the dealerships with regard to failing Cam phasers. From research that I have done over the weekend there is apparently a New type phaser being used on F150-??s since 2021 that corrects the problem. If Ford and all of the Ford dealerships knew of this common problem why were not the Ford customers notified of the issue? I went in for an oil change last week and the technician noted a tiny sound when the engine started. I went back the following week to have a sensor replaced and the mechanics indicated that there was a camshaft/phaser problem that would cost $4200 to fix. That issue could have been fixed at any time under the extended warranty from 2021-2022 if the dealerships had notified the Ford customer by using the same phasers installed on new trucks. I received a follow up call from a Ford rep 12/28/2023 who denied that I had a Ford Protect extended warranty. I verified the policy 12/29/2023 and called Ford again who again stated that I did not have a Ford Protect Policy. Finally it took a conference call with the dealer to convince Ford who still would not agree to fix the issue. The Dealer offered to extend the policy until realizing that it had been diagnosed with a cam phaser failure stating they could not warrant an existing issue. That is exactly what the dealer did in 2019 when they sold the extended warranty on a known issue. Phasers are the critical feature that controls the timing and computer controlled oxygen input and exhaust for ecoboost engines. When they start to break down it affects the health of the engine itself.
The vehicle has given codes P0018 and P0021 on multiple occasions. These codes are likely due to an issue with the cam phasers. This is a known issue due to a design flaw.
I drive a 2019 Ford F-150 XLT 4WD (8 Cylinders 5 5.0L FI FFV DOHC 302 CID). During November 2023, I was experiencing the truck bucking and jerking and shutting off at red lights and stop signs. I took my truck to the dealership on November 22 to have them look at it. They replaced the starter, an almost dead battery, and a PDM reset. The PDM reset and starter were covered under my extended warranty. Upon driving my truck home, the problem continued to exist and this time much worse. I returned to the same dealership on Friday, November 24, 2023. After a diagnostic test, they found nothing, then stated a couple of people drove the vehicle and could not duplicate the problem I was complaining about which was stressful and frustrating because this problem exists almost every time I drive the vehicle, regardless of how long my trip. Driving this truck has now become a safety hazard as I almost got struck by other vehicles on more than one occasion. When I pull out from a traffic light or any business establishment, I have to keep tapping the gas peddle to get the truck moving and it doesn't move, leaving me stranded in the intersection. When the truck does move, it jerks so hard that it gives you "whiplash". This jerking motion continues during the duration of my trip, including my hour-long drive both to and from work. I took my Ford to another mechanic on December 19, 2023. The establishment sent one of their technicians to ride along with me to experience the problem for himself. I drove out of the driveway for just a few feet when again, I kept tapping the gas pedal to get the truck to move and when it did, the truck jerked violently. The technician saw what he wanted to see. I get no warning lights or messages about the failure. The technician said it was a transmission problem that he has been seeing with the years of 2017-2019 F-150 and Ford is aware of the problem but does nothing about it.
A D V E R T I S E M E N T S
- Oak Lawn, IL, USA