This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When using one pedal drive modes going down an incline as a slow rate of speed say 2 - 3 mph. If you release your foot from the pedal the truck will come to a spot, then reverse 3 - 6" on that incline. This has cause on more then one occasion almost back into a vehicle that was behind me.
Unintended acceleration / rolling may occur when vehicle is remote started through Fordpass mobile application. The 1 pedal-drive vehicle setting is NOT preserved when using remote start. Vehicle may roll down hill upon entry. Default driver profile has 1 pedal drive OFF while all device profiles linked to Fordpass and Phone-as-a-Key have 1 pedal drive ON. Fordpass mobile app remote start needs to preserve 1 pedal drive setting due to potential unintended acceleration when on flat surfaces or unintended reverse acceleration rolling down hills.
On May 25, 2023 I was stopped at a red light with one car in front of me. My foot was not on brake because i use the one peddle feature. All of the sudden, my car accelerated and ran into the car in front of me. In the 2 seconds before hitting car, I saw my collision assistant light go on but there was no braking at all. I've been driving for almost 40 years and nothing like this has ever happened. Clearly, something internally with the sensors or computer system malfunctioned. Fortunately, nobody was injured but I can't imagine if a pedestrian was in front of me. Also, the collision braking malfunctioned and brakes didn't go on either. I have not had anything problems with the truck in the 6 months I've been driving vehicle. The only error message I've been seeing before this accident is something about an Air Damn malfunction. I recently brought it into dealership and they said they fixed it but it was still coming on after leaving the dealership. Not sure exactly what this Air Damn is and if it could be related. I immediately called Ford about this and they said to contact NHTSA. I also quickly went to dealership where I purchased vehicle but they didn't seem to know what to do. My understanding, according to Ford, is to start the process with NHTSA. Let me know if you have any additional questions and what the next step is. I'm very concerned to drive vehicle when it comes back from getting all the damage fixed.
A D V E R T I S E M E N T S
- Pocahontas, IL, USA