Notes: Welcome to North America, Ford Fiesta. Thanks for bringing your herky-jerky transmission, numerous interior quality complaints, and an engine that dies while driving.


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
20,076 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Fiesta accessories - interior problems

accessories - interior problem

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2011 Ford Fiesta Owner Comments

problem #8

Sep 152014

Fiesta 4-cyl

  • 98,000 miles


Driver side rear passenger door opened while driving today. It can't close shut and can't lock. Had to secure moving straps to both rear seat armrests to keep door from opening. After the seat belt recall, transmission seal recall and this, what next? I commute over 100 miles daily I don't feel safe.

- Pahrump, NV, USA

problem #7

Aug 142012

Fiesta 6-cyl

  • 37,100 miles
The rear seat head restraints in the 2011 Ford Fiesta create sizable blind spots when the driver looks out the back window. I must take the head restraints out and store them in the hatch in order to have an obstructed view, and I must reinstall them when I have a passenger in the rear seat. Since Ford has fixed this problem in later model Fiestas by installing folding head restraints, I urge Ford to recall the 2011 Fiestas in order to do the same.

- San Francisco, CA, USA

problem #6

Aug 312010

Fiesta 4-cyl

  • 0 miles
Rear seat head rest causes severe blind spot.

- West Seneca, NY, USA

problem #5

Apr 132011

Fiesta 4-cyl

  • 0 miles


The rear head restraints in the 2011 Ford Fiesta create severe blind spots out from the rear of the car. These blind spots can only be managed by removing of both the left and right head restraints. This creates a safety hazard for passengers who do not know, or replace the head restraints in a rear collision. Ford has addressed this issue in their 2012 models, by using a head restraint that folds down when not in use by a passenger. Ford has failed to include this update to the 2011 year lineup. I live in a major urban area and have seen many of these cars driving around with either no head restraints present, or installed incorrectly. Ford is charging $300+ per headrest mechanism. The part number is <611A08 I humbly request that the NHTSA please look into this matter. I was unfortunately in a hard rear end collision last winter and will attest to how well the head restraints work in crash conditions. Thank you very much for your time.

- Golden Valley, MN, USA

problem #4

Sep 182011

Fiesta 4-cyl

  • Automatic transmission
  • 18,000 miles
The contact owns a 2011 Ford Fiesta. The contact was driving approximately 35 mph and making a turn when she crashed into a covert. The air bags did deploy on impact and the contact sustained a fractured back as a result. The police were contacted and a report was filed. The contact was transported to the hospital via ambulance. The vehicle was towed to an independent mechanic where it was deemed as destroyed. The manufacturer was not made aware of the failure. The failure and current mileage was approximately 18,000. Updated 11/03/11 the consumer stated the manufacturer has since been made aware of failure. Updated

- Lewiston, ME, USA

problem #3

May 272011

Fiesta 4-cyl

  • 7,000 miles
The head restrain on the Ford Fiesta 2011 that I have is very inconvenient in order for me to drive the car I have to remove the head restrain so my head can be in a upright position. When I keep the head retrain in place I have to lean my head forward when on the driving seat. This is not a convenient way for me the driver. There has not been any accident related to the head restrain from me besides neck ace.

- Elkridge, MD, USA

problem #2

Apr 292011


  • 499 miles
Rear seat backs will not lock in the upright position. Therefore any heavy object in the trunk will become a projectile forcing the back seat down and the projectile into the back or head of a front seat driver or passenger in a sudden stop or front end collision.

- Ocala,, FL, USA

problem #1

Sep 242009


  • 6 miles
The new head restraint position on the cars make it impossible for my wife to drive the car comfortably. She has short arms and legs, which require the seat to be forward and upright. The headrest in this position is places her head tipped down toward her chest. Again, uncomfortable to drive. To get the seat where it needs to be to drive, and her looking straight out the windshield, the headrest needed to be removed and/or installed backwards. The backwards position is a safer option. A headrest without as much of a pitch forward is needed. Her 2002 Focus was no problem, but regretfully the headrests are not interchangeable.

- Winter Haven, FL, USA

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