This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I initally leased, and then purchased, a 2013 Ford Fiesta. I have been the only driver of the vehicle. I have had a the transmission pieces replaced once and the vehicle is back in the shop for the second time. I don't understand how there can be so many recalls related to the transmission but no recall of the car itself. It lurches forward, will not shift into gear from a complete stop or almost stopped car. I've had many near misses and feel incredibly unsafe driving the vehicle. The car only drove for a few thousand miles before the problems crept back up, possibly even worse than before.
Key was not in the ignition, opened car door after work in parking lot and heard loud static coming from radio/audio system (this has happened several times before but the most recent incident was the worst). Please note the incident has happened while the car was moving up the 55 miles per hour and also while the car has been parked - key not in ignition. I hear 'cracking and popping' regularly and sometimes the volume is terrifying and startling. It could actually cause an auto crash - think about driving down the road and the audio system starts blaring static at 10+ unexpectedly... my radio/cd player does not work properly and if it does work for a few minutes, I will hear loud cracking and loud popping and then the radio/cd cuts off. The car feels 'electrified' (the hair on my arms has raised). I believe it is a safety issue and after searching online, I have noticed hundreds of other individuals are writing about experiencing the same problem. Recall help much appreciated because something isn't right with the Ford cars experiencing these electrical problems. Please note while these electrical/audio static problems are going on, the sync system hasn't been fully operational either. My state does not allow driving with cellphones so an unavailable sync system is not only a pain but prevents compliance with the law.
I bought the car in October 2014. It was a week later I noticed the issues with the transmission that I would push on the gas pedal that it would either jerk or take a second just too get the car to move. I took it in to a dealership and the dealership was terrible and said they fixed it. However when I got the car back the next day I was driving to work in sandy, Utah on state street when the transmission went out and I had to get it towed back to the dealership where they wouldn't take any ownership of the issue. They said it was a "coincidence". they fixed it and I didn't have an issue until two months later the issue started happening again with the jerking forward and feeling that it was lurching forward.
Car is stalling and chugging at low speeds. Car does not accelerate properly and will jump/skip. This is an ongoing issue. Car was originally taken to dealership for service 09/2014 and it was determined that fluid in the clutch was leaky. Problems reemerged in 02/2015 & 04/30. Dealer determined car was running to Ford specifications. Car continues to exhibit same issues.
The transmission has been slipping constantly. When starting from a dead stop the transmission slips preventing its from catching the first two gears. Also the passenger side door latch will not close. The door all of a sudden came open while driving. This car is unsafe.
- Mesa, AZ, USA
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Ford has recalled transmission control module on my car, it has been determined a transmission clutch is needed to repair the car to prevent the car from changing gears while the car is in motion and can cause damage, harm and death. The dealership will not repair my car as required by Ford motors company as I have requested a rental car while my car in in service. I am seriously concerned if my car is not repaired the car could cause harm to me and possible death as the car does hestiate and stall while going thru intersections and at stop signs and take off.
Loss of power..the transmission control module may experience electrical circuit failures causing loss of transmission engagement, no start, or lack of power..only been driving vehicle 6 months, it has been in shop already but they say they can't fix it unless Ford gives them permission..contacted Ford case # cas7928058..this loss of power most frequently happens at take off..stoplights, stop signs, busy intersections...
The door latch of the back passenger door malfunctioned and would not latch/close the back seat door. The latch was determined to uncorrectable and the door was unable to completely close. Houston's Ford helfman provided information that the malfunction was recall, but the current recall was not released publicly. When contacting houston's helfman Ford dealership they proved to be rude and very difficult to provide quality information on correcting their manufacture's malfunctioning part. The vehicle is currently in their shop, however the status of resolving the issue was unknown by the end of the day. A formal complaint was made then about a half hour later the service manager called and apologized for his team's unprofessional and rudeness. Additionally, he stated he will escalate the issue to get it resolved or begin the inspection process. The point of this complaint is the fact that we were fortunate to discover this malfunction in the drive way. If we were driving with passengers - young children, canines, or elderly - in the back seat and the problem was discovered at 60 mph on a highway then this could have been a tragic failure.
While taking the baby to visit the grand parents, we arrived there and taking the baby out of the car the passenger rear door popped open and would not latch. We had to tie the door closed. The car is not safe to drive in this condition, rely on ropes and bungee cords to keep the door closed. It offers no protection in the event of a crash. This condition should be reported to the car owners now, they should have to wait for doors on the vehicle to pop open to find out they have a problem with the car.
While driving on the freeway, my passenger door suddenly swung wide opened. I had to pull over and then hold the door all the way to dealership. The dealer said they will fix the passenger door only since they were not allowed to fix the rest of the doors even though all 4 doors are in recall. My car have been with the dealer for the past two weeks since there is no part to fix my door latch. Its very unsafe to drive this car and Ford do not care about it.
When accelerating the Fiesta lurches and then goes forward. The air conditioning pumps out cool air and then hot air off and on. The lurching issue has not been repaired and this is the fourth visit.
Rear passenger door latch failure. Ford dealer has car for two weeks with no repair. Received recall letter but will not repair due to lack of.parts. I am left with an unsafe car to Transport my child.
Incident occurred 3 times. At highway speeds, with the cruise control engaged, the engine malfunction warning came on. The cruise control immediately disengages and the car slows down. This is dangerous when going up hill at highway speeds. There are no codes stored in the computer. The alarm should not flag without storing a code. Searching the internet shows this has been a problem with the Fiesta for many years. Dealers have made the same repairs several times on the same vehicle with the errors reoccurring. The primary concern is the error flagging without a code present. Ford needs to fix this poor design. In my case the cause of the error is likely a poor connection under the hood. That alone is a problem but if the system logged the error at least it would be easy to find. Many people have had their cars repaired thinking they were ok only to have it happen again. Its scary driving on the highway when the car suddenly loses power.
As my family backed out of the driveway to go somewhere, the car started dinging like the door was open. I saw it was saying the rear passenger side door was ajar (I was sitting by that door), so I opened and tried to close the door. The door could not latch, and nothing could get it to latch. Not even locking the car would make the car latch. We obviously couldn't go anywhere in the car since the door could fly open whenever it wanted, so this is insanely crazy. This car has less than 9000 miles on it, and I can't close the door, I can't imagine what could have happened if a child were in the backseat. This is insanely dangerous. Right now, I have a bungee cord holding the door closed! I'll take it to the dealer in the morning since the service dept is closed today.
This vehicle has been in for service four times for the same issue. The issue is the throttle pedal sensor. While driving, the vehicle will lose power and the service lights illuminate. If in cruise control, the cruise control shuts down and the vehicle loses power without warning. On the interstate, this requires an immediate action to avoid an accident. I was able to reset the car by shutting it down and restarting. The repairs only stopped the problem for 10-12K miles.
I purchased this vehicle, a 2013 Ford Fiesta titanium hatchback on May 28, 2013. I have had numerous problems with it since I purchased it, especially with the transmission and now the catalytic converter. I just received a recall on the locking mechanisms for the doors. They could become unlocked anytime. There have been various recalls and updates to the car. However they have no parts at this point to correct the problems. The transmission has been temporarily corrected but no permanent fix. There has been a clutch on order since March 7, 2015 and the converter was diagnosed on March 27, 2015 and those are not available either. I drive about 600 miles a week and really need a dependable car. When I go to pull out into traffic the transmission bogs down so I have to give myself ample time to get out. I purchased this car with the expectations that it would give me a long repair free life. I did purchase an extended warranty but at the rate it's going the car will not make it that far. You would think that Ford would have the parts to correct the issues with this car. Either fix it or replace it. Ford is truly living up to it name. Fix or repair daily. I even called Ford customer service but they have never called me back either. My dealer has no info either. As much as I love the car itself I find myself wondering if I would ever purchase another Ford. If this is what I get for the money I paid why give them my hard earned money when they sell me a lemon. There is actually a class action lawsuit for this car. I have been hesitant to join it but I am now considering it since Ford doesn't seem to care. As for the date of the first incident and mileage I couldn't even guess. I know I had several issues within the 1st year of owning it.
Transmission constantly jerks, bucks, hesitates, and revs to high RPM. My nervousness begins when going from a complete stop to trying to cross four lanes of traffic. The automatic transmission hesitates, bucks, jerks, while praying I can cross the lanes of traffic without getting killed. Once the transmission kicks into 3rd and 4th gear, jerkiness stops and it behaves like a car should. April 2014, Ford service center finds a leak from bellhousing. Replaced seals. Cleaned the clutch. Sent me on my way. May 2014 - car continues to shudder and jerk. Clutch replaced. February 2015 - transmission still continues to buck, jerk, make noises. Ford service center performs reflash and relearn adaptive. Another clutch ordered. 2-4 week back order. March 2015 - Ford sends field engineer to inspect car (lemon law). Car passes all of Ford's inspections. Car continues to hesitate, jerk, and make grinding noises. May 6, 2015 - bring car to Ford service center for several recalls. Clutch finally replaced. May 18, 2015 - check engine light goes on. Fiesta goes to Ford service - catalytic converter needs to be replaced (16,300 miles) going to arbitration for lemon law this week.
On Friday May 22nd 2015 at approx 4pm I took my family out for dinner and when we got to the restaurant the passanger door would not close, and it hasn't since then. I learned by researching on line that this is an effective recall. It has happened to me previously on the rear passanger door as well which is the door where my daughter child seat is, same story we went ourtfor dinner, got to the place and the door would not work. It is very frustating because when you buy a new car you expect not to have any issues for a long time. I bought this car with 700 miles on it, at 18K I had a blown engine that was replaced by the dealer (what an inconvenience), then I had the rear passanger door latch broken, right after my warranty miles (dealership wanted almost $500 for the replacement) so I got that fixed some where else. Now at 67K the other door. Being my only car I have, it makes things very complicated, to arrange moving the family every time this car breaks down its a mission impossible. If Mr. Henry Ford was alive his would be ashamed of what these people are doing with his brand. How it is possible that a car manufacturer that has existed for over 100 years cannot make things right the first time and we as consumers have to pay the consequences. They should be mandated to replace the entire car by now, not only repair the faulty equipment besides they don't know what customer service is. I wished I would've stay with my VW jetta which I owned for almost three years and never had issues, customer service was amazing, but I wanted to support the us industry, I was wrong, I had the same issues with Chevrolet. From this point on I won't by american cars anymore unless you can buy and return it for the full amount and no questions asked.
A D V E R T I S E M E N T S
- Petaluma, CA, USA