This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In August of 2014, the passenger rear door failed to latch. Dealer found the latch broken and replaced it. The mileage on the car was 7,040. In November of 2014, the passenger front door failed to latch. Dealer found the latch broken and replaced it. The mileage was 7,494. February 24, 2015, the driver door failed to latch, the car now has 8,300 miles on it. Will be taking it to the dealer as soon as we can get it there. This is very dangerous if it would happen while driving, especially around a motorcyclist. It could cause critical injury or death. This is extremely unsafe and neither the Ford company nor the dealer seem to know if the replacement part has been improved to prevent this from happening again.
Rear passenger door was working fine then the night before thanksgiving I opened the door to retrieve something from the back of my car and when I tried to close the door the latch would not engage and the door remained open. The vehicle is inoperable in this state because the door will not stay closed.
On returning home and parking the car, we could not close the rear door. The rear door latch is not working and the car can not be driven. Today is Sunday and the dealership is not open, I need the car for transportation at 0830 on Monday.
My car has been jerking when accelerating and coming to a stop. There is also a scratching noise when you turn. I took my car in and the following was found: Service appt. 1: computer needed to be reprogrammed service appt 2: a part of the transmission needed to be replaced service appt 3: they said they could not find anything else wrong. And the car is even worse. Now it is about ready to stall on me. After doing some research I found out there is six recalls on the car. 50 percent of my work week is spent driving in the car. In the past four weeks this has been an extreme inconvenience. This is an extreme safety hazard and the vehicles should be recalled. This not safe for the owner of the car or other people on the road. My car is going straight back to the dealership tomorrow and I am demanding a refund. This car is only 6 months old. Please recall these vehicles. This is a hazard.
- Sewell, NJ, USA
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My Ford Fiesta 2013 has been having issues with shuddering, lunging, jerking, and failing to engage gear shifts. I have been told by several Ford dealers and servicemen that I need to drive the vehicle as if it were a stickshift and hesitation between gear shifts is normal for this car. A Ford dealer hooked up a laptop and reset the vehicle to tsb 13-4-5 "intermittent transmission clutch shudder dps6 automatic transmission". the problem was not resolved, so I filed a complaint with Ford Motor Company; complaint #2989023. I was told that I need to bring the car to a dealer and they need proof that there is something wrong with the car. The service person said I need to be driving the car while faults are documented because the car has an adaptive learning program that responds to the driver's actions. I brough the car to schaumburgh Ford in Illinois. The service director test drove the car while I was in the passenger's seat. He said he did not experience any faults with the vehicle. However, there was one instance as we were returning back to the dealership, that the car shuddered. The dealer took the car for the afternoon 8/29/2013 and said he reset the car again for tsb 13-4-5 update although they were unable to provide me with a receipt of work that was done. On the morning of 8/30/2013 the car experienced overheating and burning under the hood. A service person from the schaumber Ford dealership in Illinois met to pick up the vehicle. The service person told me they would not be able to provide a rental car due to the weekend schedule. The issue is still being addressed by the dealer at this time.
First time it almost completely died on me getting on the highway, then all of the sudden it gunned it and took off. About 3 miles down the high way engine lights and service lights came on. I got to work and they towed it. They said they changed some kind of wiring under the front window and dash. That didn't fix it. The next day I was pulling out of wendy's and give it some gas and nothing happened. I rolled then all of the sudden it gunned it again. I almost got hit. Got it home and parted it. Took it in the next day and they changed the throttle body on it. It still hesitates as you go down the highway. Has very little take off and merging power. The only thing I am glad I did when I bought this car was I got a straight drive. It would have no power if it was an automatic.
A D V E R T I S E M E N T S
- Lebanon, OH, USA