CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.
The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.
And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.
10.0
really awful
Crashes / Fires:
42 / 0
Injuries / Deaths:
21 / 1
Average Mileage:
80,373 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Fusion. The contact stated that the steering wheel seized and became difficult to turn. The contact attempted to turn the steering wheel and the vehicle veered into another lane. The "service power steering" message displayed on the instrument panel. The contact was able to drive the vehicle home. The contact scheduled an appointment with riverside Ford (2625 ludington St, escanaba, mi 49829, (906) 786-1130) for the vehicle to be diagnosed and repaired this week. The manufacturer was made aware of the failure and informed the contact that a new rack and pinion was needed. The failure mileage was 81,000.
The power steering went out while driving my 2011 Ford Fusion. I was driving on the street in the subdivision that I live. I could barely get the vehicle home. I could barely turn the corner. I was terrified. I called the dealership the following morning and had the vehicle towed. There is not a recall from Ford on this yet.
Dash displays "power steering fault". this has happened several times in a 3 week span. This happens after turning on ignition steering wheel cannot be turned during this time. Ignition must be turned off and back on in order to clear display fault and regain power steering capabilities. This has only happened while car is not in motion so far.
The contact owns a 2011 Ford Fusion. While driving various speeds, the steering wheel seized and the power steering assist fault indicator illuminated. The vehicle was taken to green Ford Inc (336-292-8310, located at 3800 w wendover ave, greensboro, nc 27407) where it was determined that there was no recall. The manufacturer was made aware of the failure and referred the contact to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
I have experienced loss of power steering assist several times. Usually happened when backing out of parking area. Yesterday happened while driving. Power steering assist fault alarm shows on dash. I took to Ford dealer after first time, they said no faults were in computer, so could not diagnose. It has happened several times since and no trouble codes are registered. This is a very dangerous issue and feel a recall is needed. I did take it in several years ago on the recall to check the software. Obviously that fix did not take care of the issue.
- Chester, VA, USA
Search CarComplaints.com for these popular complaint phrases...
I had a recall on my car in 2015, I already got the work done in 2014. Recenty the part defalt again I took it into Ford they are saying it's nothing they can do because it's has more the 150,00/ miles on it. When I got the power steering work done the frist time it only had 84000 miles. I have contacted customer service and they are saying it's nothing I can do. I still make payments so I am stuck at this point not to mention I just got new tires for $700. Is there anything that can be done about this. If you need further information please contact me via email [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
As I was driving down the road (I had my daughter and cousin with me), my wheel started pulling to the left hard. A light comes on saying 'service advance track now'. when I took it to the Ford dealership, they told me there is a recall but because my car is over a certain mileage that it's not covered and it'll cost me $2000 to fix the problem. I've done some research online and there are lots of others that's having the same problem that I am. I've contacted Ford several times and they refuse to fix this issue...even though it's under a recall. I'd really appreciate it someone could get this problem resolved. It's dangerous and now I have to worry about how I'm going to get where my kids and I need to go every day.
Power steering failure - epas, electronic power assist steering, cannot drive car!!!!!! some 2011 Ford Fusion covered by recall. Mine is not. Why"!?!?!"
My son started his Fusion and the power assist fault light came on. He couldn't turn the steering wheel. The car was shut off, and when I arrived and started it, it was fine after being put in reverse. I researched recalls and found many on this vehicle. Air bags, lug nuts, power assist to name a few. I called Ford and they ran the VIN #, they said the number was not covered. How can certain #'s be covered when they all have the same problem !? I guess the only fix is to to have people who can't afford to fix it ($2000) drive unsafely because Ford won't admit they are in the wrong ! I can only hope nothing happens while he is driving..
Power sterring default assist light came on and no power sterring..there was a recall a few years ago and it was fixed at crossroad Ford in sandford nc..but apparently it wasnt fixed..
The contact owns a 2011 Ford Fusion. While driving approximately 35 mph, the steering wheel became loose and the service auto trac warning indicator illuminated. The contact pulled into a parking lot and turned off the vehicle. When the vehicle was restarted, the steering ability seized completely and "service power steering" appeared on the instrument panel. The vehicle was driven to the contact's residence. The vehicle was repaired per NHTSA campaign number: 15V340000 (steering) by levittown Ford llc (980 S broadway, hicksville, NY 11801) on March 20, 2017 for the same failure. The manufacturer was notified of the recurrence. The vehicle was not repaired. The approximate failure mileage was 96,343.
The contact owns a 2011 Ford Fusion. While the contact's daughter was driving 50 mph, the steering wheel began to move on its own. The contact's daughter almost crashed. When the brake pedal was depressed, the steering wheel returned to normal and the power steering default indicator illuminated. The vehicle was towed to levittown Ford (3195 hempstead turnpike, levittown, NY 11756), but they refused to service the vehicle because there were no recalls listed for the VIN. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was experiencing the same failure listed in NHTSA campaign number: 15V340000 (steering). The manufacturer was not made aware of the failure. The failure mileage was 115,000.....
The contact owns a 2011 Ford Fusion. While driving 30 mph, the vehicle lost power steering ability. The contact was able to pull the vehicle over to the side of the road. The vehicle was towed to levittown Ford (3195 hempstead turnpike, levittown, NY 11756, (516) 336-4718) and the contact was informed that since the vehicle was 3,000 miles over the warranty, they would not cover the repair costs. The manufacturer was contacted and agreed with the dealer. The VIN was unknown. The failure mileage was 153,000.
Some times my power steering doesn't work & goes to manual, went to dealer in 2017 and was told no recalls on my vehicle, now I was told miles went 2 150,000 some miles & mine are over that, this could cause a problem if it happens while driving could cause accident, happened after I started to drive down street
The power steering in my 2011 Ford Fusion has been going out periodically. When this happens, I have to wait for the opportunity to make a wide turn because it's very difficult to turn the wheel. There's been several occasions when I caused traffic jams or almost got rear ended since the car behind me didn't expect me to take so long to turn. A lot of times the power steering goes out when I'm stopped at a red light. I can still drive the car to my destination locally using the streets but I fear that it will go out one day while I'm driving on the freeway. Luckily it's usually only me in the car when it happens but I'm afraid that it might also happen when my kids are in the car. It's also frustrating because only I can drive the car because when it happened once when my wife drove it, she panicked and wasn't strong enough to turn the wheel. This time, she did have one of my children in the car. I had to go meet her and drive it home. I've been researching this issue and have found that thousands of vehicles with the same make, .model, and year have experienced similar issues yet only certain vehicles are part of a recall. My car is experiencing exactly everything that the recall says it would yet when I run my VIN #[xxx] through Ford database, my car does not fall under this power steering recall. Which I find very disturbing. I've also contacted Ford corporate and my local Ford dealership and they just advise me that my VIN # is not part of that recall. Which is very odd. Since my car is exactly what the recall describes. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
2011 Ford Fusion while driving the power steering now and advancetrak warnings came on. Took to shop and was told rack and pinion needs to be replaced. Wanted to charge me $3000; I pick up my car and it's been working but I am afraid after reading everyone else's issues that this is bad.
While driving down the road at 55 mph the power steering went out and a light came on saying power steering assist fault. Almost caused an accident but was able to gain control of the wheel
The contact owns a 2011 Ford Fusion. While backing out of the driveway, the 'power steering assist fault" message appeared and the vehicle became very difficult to steer. When the vehicle was turned off and restarted, the vehicle operated normally. The failure occurred at least five times within the past week. The contact also received a recall notification for NHTSA campaign number: 15V340000 (steering). The vehicle was taken to Ford of clermont (1101 fl-50, clermont, fl 34711), but parts were not available to perform the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure and provided case number: Cas16880677. The approximate failure mileage was 98,000. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Bark River, MI, USA