CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
4 / 4
Injuries / Deaths:
11 / 1
Average Mileage:
61,203 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The trunk randomly opens. Sitting in our driveway, going down the highway which does obscure the rear view mirror. It-€™s happened many times and I haven-€™t been able to duplicate
The drivers side door showed it was latched there weren-€™t any lights saying that the drivers side door was open or any other door was opened. I was driving and turning left and all the sudden my drivers side door flew open and struck objects on the side of the road people had placed out for garbage pick up. My safety was put at risk by my drivers side door coming open while I was driving. I started to pull over but by the time I was almost stopped my drivers side door came swinging back and I had my hand out to catch it, it smacked into my left hand bending my wrist back and shoving my elbow in my arm into my side causing excruciating pain. My drivers side door has dents a scratches in it from the objects it smashed into and I have pain in my left fingers and hand and wrist and arm hurts along with the side of my abdomen from being crushed into my side. I also had my head leaning towards the door so when it came flying back at me it hit my head hard. I ended up vomiting and feeling extremely anxious and scared and dizzy I was very stunned. I had shut and closed my drivers side car door and there wasn-€™t any lights indicating any doors in my vehicle were still open. My 2013 ford fusion se had been taken in for several recalls the door actuators where amongst several I had the dealership inspect and they were supposed to have fixed them. I haven-€™t driven the vehicle since I plan to take it into the dealership and get it checked out. I need make a police report and am calling my auto insurance company in the morning to let them be aware of the issue as well. There weren-€™t any warning lamps or messages until after the driver side door came open. There is now a warning light on my dashboard. And the lights on my dashboard started flickering. It first happened March 1, 2022.
The hood latch on my 2013 Ford Fusion broke and would function correctly. This is a terrible design and needs to be fixed. I replaced mine and from the uploaded pictures you can see that the part will eventually have to be replaced again. The plastic bump (circled in red) that the lever grabs on to wears out over time, and when lifted, will not open the hood correctly. It's also not fair that the parts needed have to be purchased separately, cost cutting at its finest.
The contact owns a 2013 Ford Fusion. The contact stated that she noticed that the trunk was leaking and full of water. There was a puddle of water in the trunk and there was mold all over the inside of the trunk. The area where the spear tire was located was covered with mold and rust. The rear passenger's side seat belt was covered with mold as well as the steering wheel, the seats, the dashboard and carpet. The dealer and manufacturer were not contacted nor made aware of the failure. The failure mileage was 120,000.
A few years ago there was a recall of Ford 2013 Fusion due to door latches failing. My local dealer told me that they performed the warranty repairs. A few months ago the right rear door on my car would not stay closed. I contacted the dealer and they said that since the repair had been made there was no warranty coverage. I dissembled the door myself and located the defective part. While researching the part I discovered NHTSA recall 20V-177. The year of my car was not listed in the recall but the part number of the defective part was. I have attached the recall information as well as a photo of the defective part from my vehicle. There are two possible scenarios. The defective part was actually never replace by the dealer, or, the part used to replace the original defective part is defective as well. Please let me know if you need additional information.
My vehicle had the door latch recall completed in 2015. Since the recall was completed I have had to replace the front driver, front passenger, and rear passenger door latches. This is a safety concern because I feel like the replacement parts were no better than the original and Ford will not do anything. The door will not latch and causes a safety hazard by not latching closed while vehicle is in motion. Ford customer service said they are not responsible if problem happens 12 months after recall work was completed. Any repairs has to be at my expense and diagnostic has to be paid by me because it is a labor charge. So I will have to pay for diagnostic plus to repair part because over 12 months ago recall replacement was completed. Replacement parts are doing the same thing as original part was.
The passenger side front door will not latch closed, even when locked. When the door is pushed closed, it bounces back at the closer and will not close at all. There was nothing impeding the door to close, it suddenly stopped working. The initial issue happened when the car was stationary, but will fly open when car is in motion, especially when turning. We had to actively hold it closed to drive it to the service center. This vehicle was previously serviced under the 2017 door latch recall in May 2019, and the repair didn't last a year.
My door wont latch and comes open when driving. It is a severe safety issue and needs to be fixed and I feel that the manufacturers should be held accountable. I was driving with someone when the door came open and when we tried shutting it we noticed it opens and just wont shut no matter what you do.
The lock on the passenger side front door broke and the door would not shut. The vehicle was stopped in the driveway. The passenger got out and went to shut the door, but it would not shut.
After repairing the doors latches in March of 2016 for NHTSA recall 15V-246, the passenger front door would not latch on October 18, 2019. The vehicle was stationary at the time in a parking lot. This is the exact same problem that initiated the recall obviously the replaced part during the recall is also defective. Took it in to the dealer to have it replaced for a cost of $347. I have an invoice from the dealer at hand. The invoice is for "replace the cable for latch and handle due to breaking and not allowing proper movement." The part is a cable assembly and the Ford part number is ds7Z 54221A00 B
Door latch recall was performed just over a year ago. Approx 14 months. (15S16) door latches have a pawl spring tab that may break. This condition will typically prevent the door from latching. In certain situations where the door is able to be closed, the door may unlatch while driving, increasing the risk of injury. Service action dealers are to replace all four door latches. This service must be performed on all affected vehicles at no charge to the vehicle owner. However the passenger door will not shut last week. This occurred after the recall has been closed out. I immediately took the vehicle to an authorized Ford dealer which then I was quoted the parts and labor of the job. I contacted Ford relations stating this still falls under the description of 15S16 however they cannot reopen the recall once it has been closed. The recall 15S16 is pointless if the replacement part isn't going to correct the problem. My door still doesn't latch and may fly open at no warning. Contact stated during rush traffic passenger front door flew open.
Driver door latch, which was replaced under recall 15S16 in Feb 2016 at 57K miles, failed to latch in Oct 2019 at 108K miles. Dealer verified that the broken latch they removed was one of the upgraded parts. Door latch worked fine the night before but failed in the morning when I went to close my door and the door bounced open again. Car was not in motion or even started yet when the replacement latch failed. Car is garaged, no adverse weather that day or the previous night. The replacement part lasted less time than the original working latch that was replaced as a preventative measure under recall.
Vehicle was in motion in driveway when back passenger door sprung open and would not close back. Approximately 2 weeks later while driving on dirt road close to home the driver door sprung open and again would not shut (vehicle was in motion). When attempting to close the door the latch that secures the door to the car will not lock into place. Both doors have exhibited the exact failure.
On 9/30/2019, after loading my 4 year old into a booster seat adjacent the driver's-side rear door, I closed the door and, as I pulled out of a parking space the driver's-side rear door slowly opened up. I reached back to close it again and it just bounced closed and then open again. Finding a place to park, I examined the latch, which would not catch at all when the door was closed. I had to use ropes and bungee cords to secure the door to get home and my 4 year old had to ride in the front seat since I couldn't risk him being in the back with a door that wasn't secure. Today, 10/1/2019, I contacted Ford legacy in mcdonough ga and they informed me that while there was a recall out for 2013 Fusion for latch failures, my vehicle wasn't subject to the recall and I would have to pay $250 for the repair, which is being performed now.
I took my car in to watson Ford in jackson, ms in 2017 to be recall serviced. They fixed everything..including my door latches. I had to bring it back in June 18 because the front passenger door swing open and my daughter was in the seat & could have been seriously hurt. Now, my back door passenger door latch has done the very same thing. I have attempted to talk to the Ford company, trying to get them to fix this before someone is hurt but they refuse. I was driving both times & both times my child's life was endangered. They've been rude & unhelpful. I only want to be able to drive safely without my car door flying open. This will be the 3rd problem concerning these door latches. Please help
Recall of door locks, fully replaced in 2017. Was at work yesterday and the door latch failed just like initial incident. Went to close the door & it bounced back like something was stopping it from closing. As per Ford they aren't responsible.
A D V E R T I S E M E N T S
- Finleyville, PA, USA