Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.

In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?


really awful
Crashes / Fires:
2 / 5
Injuries / Deaths:
0 / 0
Average Mileage:
35,024 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Fusion electrical problems

electrical problem

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2013 Ford Fusion Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #29

Aug 202014


  • 26,000 miles


Not happy with my vehicle if my first time buying a Ford for my family. After I purchased the vehicle I found out it already had recalls and the dealer at Ford and didn't notify me about it I really don't feel safe at all driving the vehicle. I made a request with Ford Motor Company for a buy back on my vehecle. At that time it was denied because there was only one recall. Well now there is eight and I request for a second time for a buy back I really need to return this vehicle so that I could really spend a little more money and get in to a Benz or BMW

- Fontana, CA, USA

problem #28

Jan 282014


  • 75,000 miles
The contact owns a 2013 Ford Fusion. The contact stated that while driving at 45 mph and attempting to slowdown, the vehicle stalled and when attempting to restart the vehicle it delayed to start. The check engine warning light illuminated. The failure recurred numerous times. The vehicle was taken to a dealer where it was diagnosed that parts of the engine and engine cooling needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 75,000.

- Round Rock, TX, USA

problem #27

Nov 012014


  • 100 miles
One of Ford's advertised safety system is the cross traffic alert (cta) and backup sensors that alert the driver to someone immediately behind the vehicle or approaching the vehicle from the sides. We noticed that we could not hear the safety alert from the rear of the car under normal conditions. I decided to measure the loudness of the alerts to see how the they compared to normal levels. All measurements were taken at the driver's seat using dba since this weights the sound to match the Contour of the human ear. The forward sensors measure at 55 dba which is at the mid-point of normal communication (50-60 dba) and is quite noticeable under all conditions. The rear safety alert measures at 40 dba which is a little bit above a soft whisper. Normal communication is between 10 and 100 times louder. When you get in your hot car in a parking lot the A/C is on high it measures 70 dba. This is when you need the safety system to work when backing out of a parking spot. Problem is the noise from the A/C is 1,000 times louder than the safety alert rendering it inaudible unless you turn your head and lean into the back seat area, then a faint safety alert can be heard. I complained to Ford and this was assigned a case number cas-4970853. I thought it was just my car because a friend of mine has a Fusion energi same year and his is a little louder about 46 dba. The dealership could find nothing wrong and Ford said there was nothing they could do to fix it. I asked for the specification on the sound level so I could verify my car was within spec. I was told they do not have a spec, which means as long as it makes a sound it's good. If this is true it's an unforgivable lapse in quality. I was told all the hybrids are much lower level than the non-hybrids which makes this a fleet-wide safety issue. Workaround: Turn your radio up and it will mute when a safety alert occurs

- Palm Bay, FL, USA

problem #26

Jul 132015


  • 27,000 miles


When the car was started it indicated a safety sensor wasn't working. Everything else seemed fine. While driving down the road the air/defrost system stopped working causing windows to fog, I also lost control over the volume and all of the console systems. Only 2 of the windows would go down. Before I was able to pull over (about 5 minutes) everything started working and at the same time while driving my electronic seat started moving forward. Finally stopping maybe in one of the pre-programed positions. We have had prior issues this past winter with losing control over the console controls and the heat shutting off. This is the first time having issues with the seat moving on its own while driving. Nothing was done because we were informed that there was no code given when we brought it in to be fixed and since it was not exhibiting the problem at the time it was in the shop there was nothing they could do. We have been trying to get the electric windows fixed since owning the car. The fact that they only work intermittently may or may not be related to these other incidents.

- Orient, OH, USA

problem #25

May 012013


  • 18,000 miles
The contact owns a 2013 Ford Fusion. While driving 35 mph, the accelerator pedal was depressed, but the vehicle hesitated and lost power. The contact mentioned that all the warning lights, gauges, and meters on the instrument cluster failed to function. In addition, the contact stated that the low beam head lamps were activated but were dim. As a result, the contact's visibility was diminished. The failure recurred on numerous occasions. The vehicle was taken to a dealer multiple times. The technician diagnosed that the clutch, transmission, and the computer needed to be reset. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 18,000.

- Germantown , TN, USA

problem #24

Jan 152014


  • 10,000 miles
After purchase of Ford Fusion 2013 from northampton Ford northampton, MA 01060 for several months air bag light would come on and go off at different speeds including the alarm bell even on highway. They finally took it in and said it was a electrical housing under seat. I no longer trust this car because the number of recalls ans reported troubles about make and model, mainly air bag. When I called dealership repair center they were rude and continue to state do not have parts to fix recalls. I feel Ford or the dealership should buy my car back for what I owe, it is a lemon. I no longer trust the product to have my son drive it.

- Easthampton, MA, USA

problem #23

Feb 182015


  • 32,000 miles


The contact owns a 2013 Ford Fusion. The contact stated that while driving at approximately 45 mph, the vehicle stalled without warning. The vehicle was taken to the dealer where the technician informed that the vehicle was operating as designed. The manufacturer was notified of the failure. The failure mileage was 32,000.

- Jackson, FL, USA

problem #22

Feb 162015


  • miles
Friends and I rented a 2013 Ford Fusion from hertz while on a trip last weekend. The computer display that controls the ac and other functions shut down midway through the trip. The car ran well enough to drive, so we continued driving it for the remainder of the trip. I was seated behind the driver. I noticed a slight headache earlier in the trip after being in the car. After the ac/heat functions shut down, I got a major headache plus nausea. The other back seat passenger also got a headache, thought less severe. Only after I was out of the car and in fresh air did the headache dissipate slowly. I suspect that, without positive air pressure in the car's cabin, that exhaust gases are drawn into the car while it's moving. This same phenomenon occurred to me about 14 years ago. I am concerned that modern cars draw exhaust into the cars--obviously dangerous.

- Los Angeles, CA, USA

problem #21

Feb 062015

Fusion 4-cyl

  • 34,460 miles
Took vehicle in for a number of issues, two of which were the left turn signal would shut off prematurely to completing a left hand turn and also both side view mirrors (mostly drivers side) would always reset itself to some random position other than the one I set them too whenever the vehicle would receive power, (when car is off and I would either open any door or press unlock on key fob or use keyless entry) mirror issue is easily duplicated (turn car off and open door to cut power, close door, lock car, and must wait at least 1 minute for all power to fully shut off, then unlock car and mirrors would randomly move around, almost as if they were trying to calibrate themselves) dealer witnessed mirror issue as it's easily recreated, did a bunch of updates of various control modules and then said car is fixed. Car was however not fixed as I went to use my turn signal to exit dealer parking lot, the turn signals now would not stay on at all for either turning direction. I must now hold up or down on turn signal lever in order to keep signals blinking, also the mirrors still randomly move when energizing vehicle. Dealer unable to trouble shoot issue further as tech was leaving now much drive my car with malfunction mirrors and even worse turn signal issue caused by the updates they did perform. Unhappy and no courtesy vehicle offered.

- Barrie, CA, USA

problem #20

Jan 192015

Fusion 4-cyl

  • 34,000 miles
When returning to vehicle I noticed the my Ford touch radio was still on. Went to drive away in car and power steering failed to work. All turn signal indicators failed to work as I drove away. The defrost, heating, and cooling controls failed to work. The speedometer failed to work. The 2 lcd screens on the dashboard with the fuel display and tachometer displayed only a white background. The power door locks failed to work. The radio will not turn off when the vehicle is exited and the problems where also repeated at the vehicle dealership. This is a safety issue when the power steering, turn signals, speedometer and defrost fail to work with no warning.

- White Lake, MI, USA

problem #19

Nov 092014


  • 15,000 miles


The contact owned a 2013 Ford Fusion. While driving 5 mph, another vehicle slightly struck the driver side bumper of the contact's vehicle. The air bags failed to deploy. Twenty minutes later, a popping sound emitted from inside the steering wheel and smoke appeared from the dashboard. The vehicle shut off independently and the contact hastily exited the vehicle. The fire department was contacted and the firefighters had to rip apart the entire dashboard in order to extinguish the fire. The fire department was unable to determine the source of the fire. A police and fire report were filed. The vehicle was destroyed. The contact did not sustain any injuries. The manufacturer and dealer were made aware of the incident. The contact received a notification for NHTSA campaign number: 14V597000 (air bags, seat belts). The failure mileage was 15,000.

- Tampa , FL, USA

problem #18

Dec 062014

Fusion 4-cyl

  • 4,900 miles
We were leaving the bowling alley and backing up out of a parking space when our car just cut off. The lights are not dim and we tried to boost it from a friend's battery just to make sure it wasn't the battery. The radio and everything works inside the car, but there is not even a clicking noise when we turn the key so it isn't even attempting to cut on. We are going to the military sales office today since we are out of the U.S. when we bought it less than 7 months ago.

- Apo, AE, USA

problem #17

Nov 202014

Fusion 4-cyl

  • 309,624 miles
I was driving sw bound on hwy 20 in loganville, ga when my car surged and powered off at 50 mph ┐the vehicle turned off on a very busy road. I just bought this car last year. This is the second time this has happened this first time it happened Ford replaced my entire steering column. I had zero steering capability, the engine was off and unresponsive and all of my electronic panels went dark except for a message saying "transmission is not in park" and the engine warning light (yellow) came on. I was able to hit the hazard lights and barely inch to the right side on the highway. There was a truck behind me that had to make an evasive lange change maneuver to the left in order to avoid collision. Once I came to a stop I immediately turned my video camera on my phone and started documenting what was happening in the vehicle. I have this video readily available for you if you need it to further your investigation.

- Loganville, GA, USA

problem #16

Jul 102014


  • 19,500 miles
I am leasing my car brand new. I went to get in it to go to work and I had a few of the sensor/warning lights come up (als, airbag, oil, and more). It eventually went off throughout the day. The following day I went to start it and it hesitated and then went crazy with almost every sensor/warning light, ding, noise, flashing lights everything going off. I called and told the local dealership that and that I needed an oil change. I dropped the car off on Friday and they said it'd probably take the weekend. They called and said they fixed it but when they went to drive it, it did the same thing. They have determined that the rcm need replaced. Now, nearly 6 weeks later, I still don't have my car, the part is apparently on back order, they can't find one, etc. I have heard many excuses and at least they put me in a rental. But at this point, I am paying for a brand new car I can't drive and Ford doesn't want to do anything about it. This is extremely irritating.

- Englewood, FL, USA

problem #15

Aug 182014

Fusion 4-cyl

  • 33,820 miles
Front passenger door latch failed. Door would not lock. Drove car to dealership. Currently still there, door latch was ordered, waiting on repair to be completed. This is our second door latch failure in less than two months. First failure was the rear passenger door latch. Complaint was filed for that as well.

- Westmorland, CA, USA

problem #14

Jul 252014


  • 9,100 miles
The contact owns a 2013 Ford Fusion eco boost. While driving approximately 55 mph, the entire electrical system failed and there were no warning lights illuminated. The contact shifted the vehicle into neutral gear and restarted it. The vehicle was taken to the dealer for diagnostic testing and the mechanic stated that the failure occurred because the battery needed to be replaced. The vehicle was repaired; however, the contact did ES not think the battery caused the failure to occur since the vehicle restarted without being jump started. The manufacturer was notified of the failure. The approximate failure mileage was 9,100.

- Riverview, MI, USA

problem #13

Jul 012014

Fusion 4-cyl

  • 7,500 miles
I was exiting from the highway, and all of a sudden, all of the warning lights came on (ABS, traction control, airbags, hill assist, etc.). all systems became unoperational while I was driving, which caused me great concern. I brought it into the dealership the next morning (the issue was still happening), and they kept it for two weeks because the affected part, a restraint control module (rcm), was on national backorder. They said the car was unsafe to drive, and, if I had gotten in an accident, the airbags wouldn't have deployed. I have read about a number of other people with 2013 Fusion with the same exact defective part, so this issue should probably be investigated.

- Norwalk, CT, USA

problem #12

Jun 302014

Fusion 4-cyl

  • 32,009 miles
Rear passenger side door would not lock. Car was towed to dealership. Service advisor said it was the 4th Fusion with the same problem and was waiting on parts. Door latch on rear pass. Door was replaced.

- Westmorland, CA, USA

problem #11

Jan 182013

Fusion 4-cyl

  • miles
I have been complaining about the headlamps on my vehicle since I first purchased it. I have brought it to the dealer on 2 occasions complaining that the headlamps are too dim. I avoid driving this vehicle at night because I will not be able to avoid a road hazard, they are that dim. I have to use the high beams when driving at night to feel safe. I also have a 2013 Honda Accord that my wife drives, and the low beams on the Honda light up the road like a runway. There is a recall for the headlamps on the 1.6L eco boost, but they tell me it doesn't apply to my vehicle because I have a 2.5L. I have compared vehicles and I see no difference in application. If the issue cannot be resolved through my dealer, I will have to sell the car, because it is not safe to drive at night. Thank you.

- San Ramon, CA, USA

problem #10

Feb 112014

Fusion 4-cyl

  • 11,983 miles
The left and right turn signals have malfunctioned, I.e., they either do not stay on longer than one flash cycle, or they shut off prematurely. The function is not being confused with the 3 flash lane change feature █ this feature works 100% of the time. Premature shutting off of the turn signal typically (but not always) occurs when making a turn from a full stop. When the signal is actuated, it flashes for 10 █ 30 seconds while sitting at a stop light (wheels are positioned straight ahead). When the traffic light changes and I just begin to turn the wheel, the signal shuts off. The immediate shut off issue does not happen as frequently as the premature issue, but when it does happen, I cannot get the turn signal to function for more than one flash at a time. Both described issues have occurred since the vehicle was about 3 months old. This issue will be reported for the first time when the vehicle goes in for its next service.

- Jacksonville, FL, USA

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