CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
6 / 20
Injuries / Deaths:
2 / 0
Average Mileage:
52,180 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Lost complete power and control of car no acceleration when pressing gas in the middle of street car slows down without no warning after parking the car a wreck indicator flash. This is the 2nd time it's hit down on me I had it repaid last year and it's happening again my life is at risk with this car shutting off on its own it's not fair that I'm being held responsible to pay for this faulty death trap vehicle. I couldn't drive my car in the middle of the road
The contact owns a 2013 Ford Fusion. While driving, the vehicle jerked. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that there was an electrical failure and the transmission needed to be reset. In addition, the front lower control arms on both sides of the vehicle detached. The dealer and manufacturer were not notified. The vehicle was not repaired. The approximate failure mileage was 124,973.
My vehicle had a recall on it in 2016 for the door latches not working. The latches were supposedly all replaced at the dealership after the recall. In September of 2018, I opened my back door and tried to close it and it would not latch again. I had to rope my door shut to get it to the dealership and the supposedly put another latch on that door. On Friday March 29 I was driving home from work and my driver side door unlatched on its own again. I tried to shut it as I was driving and had to stop on the side of the highway. I took it to the nearest Ford dealership to me and they told me I would have to pay full price for the recall. The dealership I got the car at is too far so I called them to have it towed there but they would not honor the recall. On the morning of April 1 I spoke with Ford customer care and that there is nothing that they can do. My car is undriveable and Ford will not help with the problem. Ford expects me to pay $600 every 6 months when their recalled parts stopped working or not drive my car at all. My door flung open while I was on the road and that is extremely dangerous as I could have fallen out or hit someone and caused a wreck.I believe it is very dangerous to drive my car in its current condition. My door has to be roped shut so that no one will try to steal my car or something out of my car. The door will not even stay closed due to the wind. The recall may have been done but the problem still remains.
Have not brough to dealer yet, however all my lights lit up and have not turned of so far. Advancetrac, blindspot, rear camera assist, ABS, etc.. basically all my assist have come on. Since they have come on my steering has been tough, as if the electrical assist was disabled because its combined with the ABS system. According to a youtube video posted online, the problem is a corroded or malfunctioning wire in the ABS driver (or passenger?) side of the wheel well. "issue was my driver front tire... it's the wire harness that goes back to the cpu from the ABS speed sensor. This should be a recall in my opinion as a lot of people are having this issue which causes electrical power steering assist to turn off making it harder to turn the steering wheel" quoted from the youtube video. Where the wires connect or something along that line. It would be really appreciated if Ford looked into this and made a recall. This is not safe considering it disables some (or all) of your steering capabilities. More detail: All lights have lit up before during the first snow-fall (but shortly after turned off). I purchased the car with 70,000 miles on it, in July of 18'. it is now March of 19' and we've had warm days up until today, when we had snow again here in central New York. Now the problem arises again. Please recall this issue.
- Deruyter, NY, USA
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The vehicle has an electrical glitch and when attempting to park the car it will show as park but will actually slip into neutral and roll forward or back if in a slight hill. Also an manufacturing error is causing the car to abruptly stop while on driving. The rpms will increase by itself and then suddenly fall to 0 and the car will not be able to move. All the electrical components will still be on I.e. radio, heat, lights but the car will not move. It's no warning as to when it will just suddenly stop so it's extremely unsafe if driving on a highway.
Driver seat I have a Ford Fusion 2013 that I purchased brand new and have already had many issues (some recalls and some not). I am currently having issues with my driver seat motor that moves seat Ford and back for leg room. The side of the seat closest to middle console (right side) seems stuck and will not move forward. This results in a diagonally angled seat. I am not a tall person, therefore this issues makes me unable to drive my car. I have researched this issue and see several others have had this same issue. We brought it into the Ford dealership where we purchased the car and the cost for said issue is over $2,000. Seems like if multiple people are having this issue then there was clearly something wrong from the beginning. Also- I see there is another seat recall from 2014 (front seat backrest replacement) to which the motor and seat electrical connectors are removed/replaced/or adjusted. Leads me to think this may be an issues associated with this recall. I am dishing out the cost of this repair..I do not have any other option right now. But I am greatly disappointed with this issues and Ford denying responsibility for this issues even though several Ford customers have had the same issue. Sadly, this makes me distrust purchasing a Ford vehicle again.
My car has been skipping and hesitation with power train or transmission while driving whenever it wants. It’'s nothing specific to make that happen. Last week back power windows quit working. Now....started car in drive, steering was locked. Drove back and forth, tried different gears, tried restarting, it finally started by turning key over. Came home, parked in driveway, can’T get steering to unlock at all now! I am over an hour away from home, so whenever it decides to turn, I can head home. But after reading these reviews, do I dare" does Ford want us owners to die, or the innocent we may hit" either way I would sue because they cannot deny knowing there’'s a problem!
I was driving down the street. My car had no signs of trouble. Suddenly smoke started coming from the heat vents on the dash. I was able to pull into a parking lot and get out of the vehicle. At this time I saw flames coming out from under the hood. I called 911. By the time of arrival of the fire dept the car was fully involved in flames.
2013 Ford Fusion radio still has sound, but screen is black, can't change stations, won't turn off, even after car is turned off and door opens. Battery died, car wouldn't start. Was able to jump start battery, but same thing happened 2 days later. Now battery is completely dead. Had this happened to another household vehicle even after having a new battery installed, and it turned out to be caused by a defective radio.
The contact owns a 2013 Ford Fusion. The contact stated that the auto battery saver mode kept activating without warning, which caused a drastic reduction in speed while driving. When the vehicle was turned off, it failed to restart because the diagnostic trouble code indicator was flashing. The contact planned to schedule a diagnostic appointment with ray skillman Ford (1250 us-31, greenwood, in 46143, (317) 884-7164). Aaa replaced the battery, but the failure recurred months later. The manufacturer was notified, provided a case number, and was to decide if the matter would be handled by them or the dealer. If not, the contact would be responsible for having the vehicle diagnosed and repaired. The vehicle was not included in NHTSA action number: PE13003 (steering). The VIN and failure mileage were not available.
The contact owns a 2013 Ford Fusion. The contact stated that while the vehicle was put in park, the vehicle did not start. An independent mechanic diagnosed that the bushing on the end of the cable needed to be replaced. The vehicle was not repaired. The dealer was not called. The manufacturer was made aware of the failure and stated that there was no recall and referred the contact to the NHTSA. The failure mileage was approximately 144,000. The VIN was not available.
Our call had a recall, never got notice and the recall on this vehicle localized overheating my cylinder head to crack, result in fire in engine and this is what happened to our 2013 Ford Fusion
Loud cracking sounds coming from speakers caused by a failed audio control module, only 82K miles in. Car battery draining, weekly required jump-starts with brand new battery installed.
Currently our vechicle is back in the dealership. We are a Ford driving family. This car has been nothing but trouble. Every recall. We had to replace the fuel pump, due to air in tank. Then paid 2000$ and had it for 2wks. This was at the end of July 2018. For lectronic issue. Now, the new problem the dealership can't figure out how to fix it. We were backing out of our drive. Blacktop driveway. Once your shift into drive forward the car shuts off. A mechanic symbol appears. We had it towed to the automax Ford service in killeen tx 76544. This is a bad sign. We did buy it used, thinking it was a good deal but think this vechicle has been in an accident. It had hail damage on it that the dealer didn't even see that, I did and they fixed that. I told the dealer this will be the last Ford vechicle.this experience is leaving a bad taste in our mouthies. We are seeking some assistance here on this problem. Respectfully, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A letter was mailed to me on April 2017 informing me of safety recall 17S09. We have been in contact with our local dealership to have this inspected and repaired when parts became available. The special order for parts was not placed until 7/3/18. They have not come in yet, per our local dealership, and I have documentation of all of this. On Saturday 8/8/2018 the fire department was called to my residence to put out an engine compartment fire due to thisrecall issue. The engine started smoking as I pulled into my driveway with my 6 year old daughter in the car. No warning lights or engine overheating signals had alerted me. The fire escalated very quickly, and flames were seen coming drom under the hood and on the underside of the car. The vehicle is a total loss, and this has created a major financial hardship for our family.
A D V E R T I S E M E N T S
- Fruitland Park, FL, USA