The contact owns a 2013 Ford Fusion. While driving 25 mph, the vehicle stalled without warning. The vehicle was able to be restarted. The vehicle was towed to a dealer where it was diagnosed that the battery needed to be replaced. The vehicle was repaired; however, the failure recurred while still at the dealer. The technician stated that the fuel gauge needed to be replaced. The vehicle had not been repaired. The manufacturer was notified of the failure. The failure mileage was 44,000. Updated 09/27/16

- St Joseph, MI, USA

We purchased the car this past Saturday and on Sunday, the passenger door ajar light came on. The car cannot be completely locked due to the sensor 'thinking' that the front passenger door is not shut, when in fact it is. Also the alarm goes off when we try to remotely lock the car.

- Garland, TX, USA

The electric motor on the front passenger seat stopped working and without manual controls the seat cannot be adjusted.

- Milford, PA, USA

The air bag light on the dash came on. I took it into the Ford dealership and they claimed that the wiring harness under the seat was crushed, supposedly by an empty jelly jar that was under neath the seat on the drivers side. I have the jelly jar and its not even broken. Ford claims its my fault and to get in touch withmy insurance company which I have but since the light (airbag ) light has come on, my seat doesn't work does not move back or forward and the light that tells if if the seat belt is fastened doesn't work. I haven't heard back from my insurance company but im wondering if more Fusion owners than just me have had this problem with the wiring harness and if the problem is due to the location of the wiring harness rather than the jelly jar which is unbroken. I am a 72 year old woman and although im slightly overweight, I cannot imagine how my weight and the jelly jar could disable the whole case. It doesn't look crushed but I'm taking it to my mechanic tomorrow and having him take the seat out and look at the wiring harness. The vehicle was stationary when the light came on about a week ago.

- Owego, NY, USA

Purchased vehicle new in Feb 2013. Has shut down 4 times while in motion. 3 were in town at slow speeds first time was around summertime the first or second year, but the last was 12/24/2015 on the interstate running a steady 75 mph in the inside lane in very heavy traffic. Only by the grace of god was I able to maneuver it to the shoulder without getting run over! each time the dash goes black and engine (and power steering/brakes) shuts of. There were no warning lights before or after the shut down. Only thing still working was the radio. (it normally plays until you open the door anyway) each time it started right up after stopping. Has been in for repair 3 times. No fault codes present and service tech "could not replicate the problem", so nothing has been done, other than the numerous recalls that have been issued. I no longer feel safe in this car!!! I have contacted Ford customer satisfaction center and registered a complaint with them.their response was to take it to another Ford dealer for a second opinion. That is very inconvenient due to the next dealer being 2 hours away and they would need to keep the car for a day or two to try to "replicate the problem". it is very sporadic. It could be six months before it does it again. A very dissatisfied customer!!!

- Aliceville, AL, USA

I have noted the electronic throttle body (etb) malfunction affecting Ford Fusion 2009-2013 models with 2.5/3.0L engines and the related NHTSA investigation PE 13-003, along with Ford's customer satisfaction program 13N03. I have also noted the power loss issue described in another 2013 Ford Fusion owner's experience (NHTSA complaint id #10810590. Both seem to be related to the problem I am now having with my 2013 Ford Fusion SE, which is the ecoboost model with the 1.6L turbo charged engine. After getting an obd warning along with rough engine operation and lower-than-expected fuel efficiency, the dealership replaced the canister purge valve and noted that the oil minder would not reset. That repair was performed under warranty during thanksgiving weekend 2015. Soon after, on December 6th, the car experienced power loss on two occasions upon leaving parking lots; in other words, the failure occurred at low speed within a minute of driving away from the parking space. The engine sputtered (ran roughly) then lost power, with no warning lights appearing on the instrument panel. The same problem occurred again a few days before christmas, with that occurrence also taking place upon leaving a parking lot. Furthermore, it happened again on Dec. 29th and on January 2, 2016, with the latter time occurring immediately turning onto nolensville road from a parking lot. With all of those instances happening in nashville, tn, cold weather was not a factor. Engine temperature was not at a factor as the car's most recent failures have occurred with the engine still warm. Since this problem began after the aforementioned canister purge valve replacement, I am going to have the dealership revisit that work and determine the reason why I am not seeing a warning light when this dangerous situation occurs. I will also have the car evaluated for the aforementioned etb problem.

- Antioch, TN, USA

The contact owns a 2013 Ford Fusion. While driving approximately 70 mph, the exterior and interior lighting shut off. After driving a little further, all the lights illuminated again; however, the failure recurred. The contact took the vehicle to the dealer where it was diagnosed that there were no failures. The manufacturer was not made aware of the failure. The approximate failure mileage was 16,000.

- Sibley, LA, USA

Returned home from an hour trip and pulled into my driveway. Turned off the car, went inside, came out 30 mins later, attempted to start the car and dead silence. Radio and all other electrical components were still working. Checked the odb with an odb reader and no codes. Called aaa who came out and tested the battery and found it fully charged and working. They then checked several fuses and all worked fine. As a last resort, he completely pulled and disinfected the battery, waited 2-3 minutes reconnected it, waited another 2-3 minutes and then the car started. He felt it had something to do with the unit-theft shutting down the car preventing the key to turn. Called Ford and they never heard of it. Went online and found a number of issues relating to Ford vehicles, newer, as in 2010 and newer that encounter this issue and/or a ground issue due to painting on the ground area. Concern is, this time it shut down in my driveway, what would happen if it shutdown while being driven?

- Lynn, MA, USA

The contact owns a 2013 Ford Fusion. While driving approximately 70 mph, the power shut off. The failure recurred. The vehicle was taken to a dealer for diagnostic testing. The mechanic stated that the battery needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.

- Waukegan, IL, USA

I was driving on the freeway, and for 2-3 seconds the dash, instrument cluster, climate and entertainment controls went dark and gave no readings. Then the car chimed like it does at startup and the controls and speedometer came back.

- Gilbert, AZ, USA

Not happy with my vehicle if my first time buying a Ford for my family. After I purchased the vehicle I found out it already had recalls and the dealer at Ford and didn't notify me about it I really don't feel safe at all driving the vehicle. I made a request with Ford Motor Company for a buy back on my vehecle. At that time it was denied because there was only one recall. Well now there is eight and I request for a second time for a buy back I really need to return this vehicle so that I could really spend a little more money and get in to a Benz or BMW

- Fontana, CA, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving at 45 mph and attempting to slowdown, the vehicle stalled and when attempting to restart the vehicle it delayed to start. The check engine warning light illuminated. The failure recurred numerous times. The vehicle was taken to a dealer where it was diagnosed that parts of the engine and engine cooling needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 75,000.

- Round Rock, TX, USA

When the car was started it indicated a safety sensor wasn't working. Everything else seemed fine. While driving down the road the air/defrost system stopped working causing windows to fog, I also lost control over the volume and all of the console systems. Only 2 of the windows would go down. Before I was able to pull over (about 5 minutes) everything started working and at the same time while driving my electronic seat started moving forward. Finally stopping maybe in one of the pre-programed positions. We have had prior issues this past winter with losing control over the console controls and the heat shutting off. This is the first time having issues with the seat moving on its own while driving. Nothing was done because we were informed that there was no code given when we brought it in to be fixed and since it was not exhibiting the problem at the time it was in the shop there was nothing they could do. We have been trying to get the electric windows fixed since owning the car. The fact that they only work intermittently may or may not be related to these other incidents.

- Orient, OH, USA

One of Ford's advertised safety system is the cross traffic alert (cta) and backup sensors that alert the driver to someone immediately behind the vehicle or approaching the vehicle from the sides. We noticed that we could not hear the safety alert from the rear of the car under normal conditions. I decided to measure the loudness of the alerts to see how the they compared to normal levels. All measurements were taken at the driver's seat using dba since this weights the sound to match the Contour of the human ear. The forward sensors measure at 55 dba which is at the mid-point of normal communication (50-60 dba) and is quite noticeable under all conditions. The rear safety alert measures at 40 dba which is a little bit above a soft whisper. Normal communication is between 10 and 100 times louder. When you get in your hot car in a parking lot the A/C is on high it measures 70 dba. This is when you need the safety system to work when backing out of a parking spot. Problem is the noise from the A/C is 1,000 times louder than the safety alert rendering it inaudible unless you turn your head and lean into the back seat area, then a faint safety alert can be heard. I complained to Ford and this was assigned a case number cas-4970853. I thought it was just my car because a friend of mine has a Fusion energi same year and his is a little louder about 46 dba. The dealership could find nothing wrong and Ford said there was nothing they could do to fix it. I asked for the specification on the sound level so I could verify my car was within spec. I was told they do not have a spec, which means as long as it makes a sound it's good. If this is true it's an unforgivable lapse in quality. I was told all the hybrids are much lower level than the non-hybrids which makes this a fleet-wide safety issue. Workaround: Turn your radio up and it will mute when a safety alert occurs

- Palm Bay, FL, USA

The contact owns a 2013 Ford Fusion. While driving 35 mph, the accelerator pedal was depressed, but the vehicle hesitated and lost power. The contact mentioned that all the warning lights, gauges, and meters on the instrument cluster failed to function. In addition, the contact stated that the low beam head lamps were activated but were dim. As a result, the contact's visibility was diminished. The failure recurred on numerous occasions. The vehicle was taken to a dealer multiple times. The technician diagnosed that the clutch, transmission, and the computer needed to be reset. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 18,000.

- Germantown , TN, USA

After purchase of Ford Fusion 2013 from northampton Ford northampton, MA 01060 for several months air bag light would come on and go off at different speeds including the alarm bell even on highway. They finally took it in and said it was a electrical housing under seat. I no longer trust this car because the number of recalls ans reported troubles about make and model, mainly air bag. When I called dealership repair center they were rude and continue to state do not have parts to fix recalls. I feel Ford or the dealership should buy my car back for what I owe, it is a lemon. I no longer trust the product to have my son drive it.

- Easthampton, MA, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving at approximately 45 mph, the vehicle stalled without warning. The vehicle was taken to the dealer where the technician informed that the vehicle was operating as designed. The manufacturer was notified of the failure. The failure mileage was 32,000.

- Jackson, FL, USA

Friends and I rented a 2013 Ford Fusion from hertz while on a trip last weekend. The computer display that controls the ac and other functions shut down midway through the trip. The car ran well enough to drive, so we continued driving it for the remainder of the trip. I was seated behind the driver. I noticed a slight headache earlier in the trip after being in the car. After the ac/heat functions shut down, I got a major headache plus nausea. The other back seat passenger also got a headache, thought less severe. Only after I was out of the car and in fresh air did the headache dissipate slowly. I suspect that, without positive air pressure in the car's cabin, that exhaust gases are drawn into the car while it's moving. This same phenomenon occurred to me about 14 years ago. I am concerned that modern cars draw exhaust into the cars--obviously dangerous.

- Los Angeles, CA, USA

Took vehicle in for a number of issues, two of which were the left turn signal would shut off prematurely to completing a left hand turn and also both side view mirrors (mostly drivers side) would always reset itself to some random position other than the one I set them too whenever the vehicle would receive power, (when car is off and I would either open any door or press unlock on key fob or use keyless entry) mirror issue is easily duplicated (turn car off and open door to cut power, close door, lock car, and must wait at least 1 minute for all power to fully shut off, then unlock car and mirrors would randomly move around, almost as if they were trying to calibrate themselves) dealer witnessed mirror issue as it's easily recreated, did a bunch of updates of various control modules and then said car is fixed. Car was however not fixed as I went to use my turn signal to exit dealer parking lot, the turn signals now would not stay on at all for either turning direction. I must now hold up or down on turn signal lever in order to keep signals blinking, also the mirrors still randomly move when energizing vehicle. Dealer unable to trouble shoot issue further as tech was leaving now much drive my car with malfunction mirrors and even worse turn signal issue caused by the updates they did perform. Unhappy and no courtesy vehicle offered.

- Barrie, CA, USA

When returning to vehicle I noticed the my Ford touch radio was still on. Went to drive away in car and power steering failed to work. All turn signal indicators failed to work as I drove away. The defrost, heating, and cooling controls failed to work. The speedometer failed to work. The 2 lcd screens on the dashboard with the fuel display and tachometer displayed only a white background. The power door locks failed to work. The radio will not turn off when the vehicle is exited and the problems where also repeated at the vehicle dealership. This is a safety issue when the power steering, turn signals, speedometer and defrost fail to work with no warning.

- White Lake, MI, USA