The contact owned a 2013 Ford Fusion. While driving 5 mph, another vehicle slightly struck the driver side bumper of the contact's vehicle. The air bags failed to deploy. Twenty minutes later, a popping sound emitted from inside the steering wheel and smoke appeared from the dashboard. The vehicle shut off independently and the contact hastily exited the vehicle. The fire department was contacted and the firefighters had to rip apart the entire dashboard in order to extinguish the fire. The fire department was unable to determine the source of the fire. A police and fire report were filed. The vehicle was destroyed. The contact did not sustain any injuries. The manufacturer and dealer were made aware of the incident. The contact received a notification for NHTSA campaign number: 14V597000 (air bags, seat belts). The failure mileage was 15,000.

- Tampa , FL, USA

We were leaving the bowling alley and backing up out of a parking space when our car just cut off. The lights are not dim and we tried to boost it from a friend's battery just to make sure it wasn't the battery. The radio and everything works inside the car, but there is not even a clicking noise when we turn the key so it isn't even attempting to cut on. We are going to the military sales office today since we are out of the U.S. when we bought it less than 7 months ago.

- Apo, AE, USA

I was driving sw bound on hwy 20 in loganville, ga when my car surged and powered off at 50 mph 'the vehicle turned off on a very busy road. I just bought this car last year. This is the second time this has happened this first time it happened Ford replaced my entire steering column. I had zero steering capability, the engine was off and unresponsive and all of my electronic panels went dark except for a message saying "transmission is not in park" and the engine warning light (yellow) came on. I was able to hit the hazard lights and barely inch to the right side on the highway. There was a truck behind me that had to make an evasive lange change maneuver to the left in order to avoid collision. Once I came to a stop I immediately turned my video camera on my phone and started documenting what was happening in the vehicle. I have this video readily available for you if you need it to further your investigation.

- Loganville, GA, USA

I am leasing my car brand new. I went to get in it to go to work and I had a few of the sensor/warning lights come up (als, airbag, oil, and more). It eventually went off throughout the day. The following day I went to start it and it hesitated and then went crazy with almost every sensor/warning light, ding, noise, flashing lights everything going off. I called and told the local dealership that and that I needed an oil change. I dropped the car off on Friday and they said it'd probably take the weekend. They called and said they fixed it but when they went to drive it, it did the same thing. They have determined that the rcm need replaced. Now, nearly 6 weeks later, I still don't have my car, the part is apparently on back order, they can't find one, etc. I have heard many excuses and at least they put me in a rental. But at this point, I am paying for a brand new car I can't drive and Ford doesn't want to do anything about it. This is extremely irritating.

- Englewood, FL, USA

Front passenger door latch failed. Door would not lock. Drove car to dealership. Currently still there, door latch was ordered, waiting on repair to be completed. This is our second door latch failure in less than two months. First failure was the rear passenger door latch. Complaint was filed for that as well.

- Westmorland, CA, USA

The contact owns a 2013 Ford Fusion eco boost. While driving approximately 55 mph, the entire electrical system failed and there were no warning lights illuminated. The contact shifted the vehicle into neutral gear and restarted it. The vehicle was taken to the dealer for diagnostic testing and the mechanic stated that the failure occurred because the battery needed to be replaced. The vehicle was repaired; however, the contact did ES not think the battery caused the failure to occur since the vehicle restarted without being jump started. The manufacturer was notified of the failure. The approximate failure mileage was 9,100.

- Riverview, MI, USA

I was exiting from the highway, and all of a sudden, all of the warning lights came on (ABS, traction control, airbags, hill assist, etc.). all systems became unoperational while I was driving, which caused me great concern. I brought it into the dealership the next morning (the issue was still happening), and they kept it for two weeks because the affected part, a restraint control module (rcm), was on national backorder. They said the car was unsafe to drive, and, if I had gotten in an accident, the airbags wouldn't have deployed. I have read about a number of other people with 2013 Fusion with the same exact defective part, so this issue should probably be investigated.

- Norwalk, CT, USA

Rear passenger side door would not lock. Car was towed to dealership. Service advisor said it was the 4th Fusion with the same problem and was waiting on parts. Door latch on rear pass. Door was replaced.

- Westmorland, CA, USA

I have been complaining about the headlamps on my vehicle since I first purchased it. I have brought it to the dealer on 2 occasions complaining that the headlamps are too dim. I avoid driving this vehicle at night because I will not be able to avoid a road hazard, they are that dim. I have to use the high beams when driving at night to feel safe. I also have a 2013 Honda Accord that my wife drives, and the low beams on the Honda light up the road like a runway. There is a recall for the headlamps on the 1.6L eco boost, but they tell me it doesn't apply to my vehicle because I have a 2.5L. I have compared vehicles and I see no difference in application. If the issue cannot be resolved through my dealer, I will have to sell the car, because it is not safe to drive at night. Thank you.

- San Ramon, CA, USA

The left and right turn signals have malfunctioned, I.e., they either do not stay on longer than one flash cycle, or they shut off prematurely. The function is not being confused with the 3 flash lane change feature this feature works 100% of the time. Premature shutting off of the turn signal typically (but not always) occurs when making a turn from a full stop. When the signal is actuated, it flashes for 10 30 seconds while sitting at a stop light (wheels are positioned straight ahead). When the traffic light changes and I just begin to turn the wheel, the signal shuts off. The immediate shut off issue does not happen as frequently as the premature issue, but when it does happen, I cannot get the turn signal to function for more than one flash at a time. Both described issues have occurred since the vehicle was about 3 months old. This issue will be reported for the first time when the vehicle goes in for its next service.

- Jacksonville, FL, USA

On multiple, random occasions, the left and right turn signals have malfunctioned, I.e., they either do not stay on longer than one flash cycle, or they shut off prematurely. The function is not being confused with the 3 flash lane change feature ? this feature works 100% of the time. Premature shutting off of the turn signal typically (but not always) occurs when making a turn from a full stop. When the signal is actuated, it flashes for 10 ? 30 seconds while sitting at a stop light (wheels are positioned straight ahead). When the traffic light changes and I just begin to turn the wheel, the signal shuts off. The immediate shut off issue does not happen as frequently as the premature issue, but when it does happen, I cannot get the turn signal to function for more than one flash at a time. Both described issues have occurred since the vehicle was about 3 months old. This issue will be reported for the first time when the vehicle goes in for its next service.

- Beverly Hills, MI, USA

Traveling home at 35mph, vehicle lurched and lost power - was able to drive 15 mph max speed the 3 miles home, but vehicle barely accelerated after slowing or stopping. Power train light and airbag light came on. As vehicle driven into garage, dashboard lighting went off suddenly, but vehicle accelerated with effort into garage. Four hours later at 10pm, started vehicle, no warning lights came on dash. Morning of December 10, called dealership. They advised if the light did not come on this morning, then they would not be able to diagnose problem. Vehicle drove normally to work with no warning lights. Dealership said there was low voltage on the accelerator causing problem and they ordered parts and "fixed" it on December 18th, but on December 24th, I was on interstate at 55 mph, vehicle on cruise control. Speed limit increased to 60mph, began adjusting cruise control speed via thumb button on steering wheel column. After three thumb "clicks" to 58mph, vehicle lurched and lost power and began immediately decelerating. Power train light and airbag light came on. Pulled to right berm and shut off engine. Over the next 37 minutes, attempted to start vehicle every 5-6 minutes. On six different attempts, the vehicle revved as accelerator applied but the engine never "caught" or turned over, it would die as soon as the accelerator pedal released. On 7th attempt, the vehicle turned over, and I was able to proceed to the next exit. Since the car seemed to be running normally, I risked it and tried to get the vehicle home, knowing that a tow at 8pm on christmas eve would be expensive and timely. The power train light and airbag light remained on for the 8 mile trip home. The next day, vehicle operated "normally" with no power train light or airbag light. Second occurrence.

- Indianapolis, IN, USA

I drive a 2013 Ford Fusion, which I purchased new from an authorized Ford dealership. By 3772 miles, the car began to downshift violently, upshift around 6 or 7 thousand rpms, not shift at all, the heated seat would come on by themselves with no indicator lights, the transmission gear indicator light stays on when the car is off and no key inside, the radio turns on and off at will when the car is parked and locked up, a severe odor of mildew comes from the A/C when first comes on, the trim molding keeps coming off, the car has lost a significant amount of power, the led lights in the tail lights stay on all night even after the car is turned off, and etc. These problems are inconsistent in nature with no identifiable conditions causing the series of non-conformities. Ford Motor Company hasn't been able to fix the car after numerous attempts. I am currently in arbitration.

- Hendersonville, NC, USA

This is the third time the 12 volt battery has died while the car has been sitting for 24 hours or more. The Fusion energi titanium was in the shop for 10 days and the dealer finally replaced the battery after running extensive tests. Each time this happens, the car is totally disabled and has to be jumped. This issue tends to happen when it is very hot outside or the car is sitting in the sun. The high voltage battery fans will run when the car is stopped in traffic and when you power off the car.

- Waldorf, MD, USA

Since I took delivery of my vehicle, I have occasionally received warnings regarding a failure of the traction control and hill assist systems while starting the vehicle. This was reported to the dealership a couple of times, with "no issues found" reported by the dealership service department. After paying close attention to my starting procedures, I have been able to repeat the warnings while performing the following specific starting procedure... 1) remotely start the vehicle (factory installed remote starter), 2) insert the key and turn to the first position, 3) keep key in this position for 1-2 seconds, 4) turn the key to the run position. These steps will cause the warnings every time. By turning the car off and restarting, the warnings are gone, and there are no history of the warnings in the vehicle computer. I have shown this starting procedure to the dealership service department and have complained directly to Ford with no reply. I continue to drive my vehicle unsure if there is a valid issue or not.

- Beverly Hills, MI, USA

Front driver side and passenger side windows will not work with one touch button. Turns out after three months of back and forth to the dealer, the molding on the driver side window was faulty allowing water to get in and short out electrical system.

- Tampa, FL, USA

While driving to work on the highway 65-mph the engine shuts off without warning, the instrumental panel starts acting up as if you are turning on and off the key. They found a lose wire to the instrumental cluster on the second time they replaced the instrumental cluster. It has been taken back six times and now the dashboard shuts down and I lose lights, signals, and other electronic features. I have lost power steering and brakes in between. They offered me an extended warranty"?" it is a shame that a consumer who buys a car from a dealership has to go through the grinder just to get out of their lemon. I just want to get out of this vehicle.

- Coral Springs, FL, USA

The contact owns a 2013 Ford Fusion. The contact stated that he keyed in the code to unlock the doors via the numeric keyless entry but the trunk erroneously opened. The contact also stated that the doors did not always lock using the keyless entry system. The vehicle was taken to the dealer where the failure could not be replicated. The manufacturer was unable to provide assistance without the failure occurring during diagnostics. The failure mileage was 15 and the current mileage was 3,200. Updated 2/19/13

- Bristow, VA, USA

When the vehicle was to be started turned the key forward to start and it didn't start, the key returned then the car started after the key returned to key in position, this has happened a few times since and seems to become more regular I now have 4,972 miles on the car and had this has taken place 8 time since I will advise the dealer when my car is in for recall notice#12C27 1/3/2013

- Seabrook, NH, USA