CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
4 / 68
Injuries / Deaths:
6 / 0
Average Mileage:
73,108 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 for Fusion. The contact stated that while driving at approximately 10 mph, the vehicle was shaking while the engine coolant light and check engine warning light was illuminated. In addition, the vehicle temperature gauge changed from cool to hot and the vehicle stalled. The vehicle was towed to an independent mechanic where they informed the contact that it was an inaccurate temperature gauge reading. The vehicle was repaired however, the failure recurred three weeks later. The vehicle was towed to an independent mechanic where it was diagnosed that the engine and engine coolant needed to be replaced and that there was a recall for the failed parts on the vehicle. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was repaired under NHTSA campaign number: 17V209000 (engine and engine cooing) and that the warranty had expired. The approximate failure mileage was 120,000.
Overheating and apparently the Ford dealership dont know what's really wrong because it has been in the shop about 5 or 6 times in the last two years. I've changed head gaskets, sparks plugs, coolant reservoir, and had a brand new head put on and the problem still remains. Now they are telling me I new a new block.
April 2019 while traveling on the highway check engine and dash lights flashed along with vehicle overheating message. Had to pull over on the shoulder and call for a tow to the purchasing dealership. Water pump was replaced and cooling system checked. August 2019 while traveling on a city street check engine and low coolant light message appeared. Took vehicle to purchasing dealership where they preformed an oil change and pulled codes P0303 and made an appointment for repair. Repair was never done due to no codes at time of appointment. February 2020 while traveling on a city street vehicle starts to shake and check engine light flashes. Drove vehicle to purchasing dealership and diagnosed with a cracked engine block and must replace engine at a cost of $6600 + tax. Extended warranty company declined coverage and purchasing dealership ignore request for resolution.
I purchased my vehicle in December 2018. Ford completed the 17S09 recall in August 2018, which was related to coolant system issue causing the engine to overheat. The day after I purchased my car in December 2018, the car overheated and broke down. The Ford dealership where I purchased (hennessy Ford in atlanta, ga) towed it back and "repaired" the issue again. I've continued to receive error messages about the engine coolant for the duration of my time in the vehicle. Last week on 6/12/20 I drove my car half a mile and it broke down again because the engine overheated. I had it towed to a mechanic who confirmed that it was because of the coolant system issue under the Ford 17S09 recall. Because it's been 12 months since the repair, Ford is refusing to fix the car under the warranty of the recall repair performed in 2018. And now I am being told that it needs a completely new engine at the tune of $7,000.
The contact owns a 2013 Ford Fusion. The contact stated that while her son was driving at an unknown speed, the coolant warning light illuminated on the instrument panel. The vehicle was taken to duncan Ford Lincoln (125 us-460 bus, blacksburg, va 24060) where the mechanic discovered the coolant leak caused a blown head gasket. The contact was informed that the engine needed to be replaced. The contact associated the failure to NHTSA campaign number: 17V209000 (engine and engine cooling) however, the VIN was not included. The manufacturer was notified of the failure however, provided no assistance. The vehicle was not repaired. The failure mileage was approximately 161,000.
- Christiansburg, VA, USA
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The contact owns a 2013 Ford Fusion. While driving at 70 mph the indicator light indicated that the transmission was in park while the vehicle was in motion. The vehicle lost power and shut off. The dealer diagnosed that the problem was caused by a defective purge valve. The contact was able to pull over and use the emergency brake to stop the vehicle. The vehicle was able to restart and the contact drive to his residence. The vehicle was taken to the D & D motors, Inc. (13655 E wade hampton blvd, greer, SC 29651) and they performed a diagnostic test. They advised that there was no recall on the vehicle. The manufacturer confirmed no recalls and no further assistance was offered. The failure mileage was 105,000.
After my cooling system recall was repaired, I kept having to add coolant to the system. I reported this to Ford and went back for them to check it. I was told it wasn't any leaks. So a year later I am still adding coolant when it gets low. I filled up the coolant on a Wednesday. On Saturday at about 2 am I came out and saw something had leaked on the ground, I though it was water because I had the air on. I started driving home on a city street and my car suddenly spikes to overheats and stalls out. I pulled over and waited and then added some coolant. When I poured it in the reservoir it leaked out right on the ground like the reservoir had a crack in it. I had the car towed to my home and had a mechanic come and look at it. He took the reservoir out and filled it with water. It didn't have a crack. He then did more investigating and found that the water pump went bad needed to be replaced. I had the car towed to the Ford dealer, thinking my extended warranty was still in place. Once towed the Ford dealer said that I was 836 miles over the extended warranty and would have to pay $1460 for the repair. Needless to say I didn't have the repair done. I asked the dealer if the coolant recall would have anything to do with the water pump going bad. They said it was all connected but not part of the recall. I asked even though I was having an issue with the coolant since the recall was done. And they said yes, Ford did not have the water pump as part of any recall.
I purchased my 2013 Ford Fusion from family auto of berea. My total purchase price was over $13,000 which I agreed to pay in weekly installments of $115. The engine had approximately 130,000 miles on it. I decided on the Ford Fusion based on years of watching my father and grandparents repeatedly buy Ford vehicles. Some brand new, some used. They all gave positive feedback concerning their vehicles. They highly recommended that I purchase a Ford as well. I trusted them and I trusted Ford. After all, Ford had been making quality vehicles since the production of the T model in 1908. I was driving my 2013 Ford Fusion traveling on 385 South in greenville, SC. I was going approximately 60 miles an hour in the far left lane with my 6 year old, son and 8 year old, daughter in the back seat. Without warning, my engine stalled. I was unable to maintain my speed or accelerate. I proceeded to use my right turn signal to try to get to the emergency lane. Cars were flying by us switching lanes to Dodge us. At any moment, another vehicle could've collided with my vehicle and would have likely ended with a fatality. I managed to make it safely to the emergency lane where I called roadside assistance and had my car towed to my home. I notified family auto of berea and they arranged for an inspection of my vehicle which ultimately revealed that my engine needed replacement. The total amount for the replacement would have totaled over $2500 out of pocket but I had purchased an extended warranty with the dealership. I missed 4 days of work due to them having to replace the engine in addition to fearing for my children's safety bc your vehicle didn't hold up to the standards and quality I thought Ford was known for.
My car idles roughly, and has stalled while driving. It has no outstanding recalls, and still happened. A few months ago it was happening, and on my way to a repair shop, overheated, and did over $700 worth of damage. Now, a few months later, it's got a rough idle and stalled on me yesterday as well. I was slowing down to take an exit, but took the exit with no power. Restarted the car and was able to drive it home.
The contact owns a 2013 Ford Fusion. The contact stated while driving at approximately 60 mph, the check engine warning light illuminated. The vehicle was taken to tom wood Ford located at (3130 E 96th St, indianapolis, in 46240) where the vehicle was diagnosed. The contact was informed that there was a misfire on cylinder number 3. the repair was still pending. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 80,000.
Check engine light came on and car gave me warning that coolant system was overheating, then car started to auto slow down until a complete stop on a public roadway. Check engine code came back for cylinder misfire. Had spark plugs and coil changed by mechanic, as well as refilled engine coolant. Next day, turn car on and white smoke billows out of exhaust and engine shudders, then dies, leading me to believe there is a coolant leak in the cylinders. Took it back to mechanic and they said they could not find an exterior coolant leak after running tests. Next day, coolant level drops below minimum after being full the day before. After doing research, there is likely an interior engine coolant leak.
After not being started for a while, car will start to shudder, then will completely shut off. When you restart the car it works. It only works until you get to your destination and let it sit for 15-20 mins and then you try to start it again and it does the same thing. Car would die when car is staionary and while in motion. I had battery checked and it is good. Had fuel pressure sensor on the rail changed and it is still doing the same thing. I searched online and there have been many complaints of the 2013 Ford Fusion having the same problem.
The contact owns a 2013 Ford Fusion. The contact stated that while driving at 10 to 15 mph the RPM dropped and the vehicle stalled. The contact was able to put the vehicle in park and restart the vehicle. The contact also stated that the vehicle hesitated to start after refueling. The vehicle was taken to an independent mechanic to be diagnosed but was not repaired. The VIN was not included in NHTSA campaign number: 16V621000 (fuel system, gasoline). The manufacturer was informed of the failure. The approximate failure mileage was 100,000.
For about a month now my coolant has been dropping in the reservoir about every 2 weeks. I had the oil changed today and asked the dealership to check and see what the problem is. They informed me it was leaking around the thermostat housing. This is in direct relation to the recalls but of course they say mine is not part of the recall. I wonder what Ford will think if it catches fire and I'm injured and my children sue them! please help I'm on disability and can't afford the $450 the dealer wants to fix it.
The contact owns a 2013 Ford Fusion. The contact stated that while the driver was driving 40 mph, there was an odor of burning wires that was emitted through the vehicle vent. The driver coasted to the side of the road, pop the vehicle hood and noticed smoke and flame was coming from the engine compartment. A person came and extinguished the fire. The fire department also extinguished the fire and file a report. There was no warning lights illuminated. The vehicle was towed tow yard and then to an independent mechanic and was diagnosed and informed the contact that the water pump, the heads crack due to the extreme heat that spill out oil which cause the fire. The water pump the pulley and heads needed to be replaced. The vehicle was not repaired and was not taken to a dealer. Manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall and did not assist. The failure mileage was approximately 90,000.
The contact owns a 2013 Ford Fusion. The contact stated that while driving approximately 15 mph, the check engine warning indicator flashed intermittently, then the vehicle vibrated abnormally and stalled. The vehicle was taken to Ford Lincoln queens service, 92-12 173rd St, jamaica, jamaica, NY 11435, where it was determined that the engine needed to be replaced. The failure was caused by coolant leaking in to the engine which caused the engine block to fracture. The contact also mentioned that the vehicle was previously repaired by the same dealer Ford Lincoln queens service, 92-12 173rd St, jamaica, jamaica, NY 11435, under NHTSA campaign number: 17V209000 (engine and engine cooling). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 44,000.
The contact owns a 2013 Ford Fusion. The contact stated that the vehicle was taken to Ford of columbia (115 S james campbell blvd, columbia, tn 38401) where it was repaired per NHTSA campaign number: 17V209000 (engine and engine cooling). After the repair, the vehicle would randomly shut off while driving. The vehicle was taken back to the dealer who indicated that, due to the recall remedy, the engine would automatically shut off when overheating. The contact was also informed that due to the overheating, the engine cracked and needed to be replaced. The manufacturer was notified and provided case number: Cas-25222543, but no assistance was offered. The failure mileage was 146,000.
A D V E R T I S E M E N T S
- Decatur, GA, USA