fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
9,468 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Ford Fusion miscellaneous problems

miscellaneous problem

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2015 Ford Fusion Owner Comments

problem #15

Sep 302016


  • 52,000 miles


Takata recall: On my way home I would be sitting at the light. And then all of a sudden the car wouldn't move. It had just shut off on me. Then after a while the check engine light would come on, but then it would got out. Then a week or two later the car started to make a noise and then it would shut off, with out me physically doing so. I would have to put the car in park, turn the car off, wait a few minutes and then start it up again. And the car would run as if nothing had happened. This would happen more often when I'm in rush hour ( stop and go traffic). Then I figured maybe if I took the hwy home it wouldn't do that. No such luck. As I was just about to get off at the exit I needed it made that same noise again. I had just got off the hwy onto a busy street (during rush hour). I was in the right turning lane and couldn't go anywhere for a few seconds. So until I was able to get it fixed I would have to take the side streets just in case it happened again. At least on a side street I'll have time to pull over out of the way of traffic to let the car sit for a second to readjust itself. This would happen every so often, until we had a chance to get it fixed.

- Charlotte, NC, USA

problem #14

Mar 022016


  • 1,200 miles
I have the steering issues from defective eps programming that causes pulling to either side. The wipers don't work properly. The seats are hard and positioned wrong. The vehicle is too low. The rear makes a helicopter noise if I open the window while driving. The trans vibrates the car in eco but also shifts very hard in sport. The vehicle shut off while driving more than once. The list of problems go on and on.

- Chicago, IL, USA

problem #13

May 032016


  • 23,500 miles
The volume on the reverse sensing system is to low. With the radio on it is barely noticeable. I owned another Ford that I traded in on this car and the volume was nice and loud. I contacted Ford via their web page and they could not help me. The customer service agent did not know if the volume could be adjusted.

- Caldwell, ID, USA

problem #12

Mar 012015


  • 2,000 miles


1st off I'll start with the worse to lease problems, the trans shifting very slowly and hard, the car is too low and hits everytime to a driveway is entered at a mall or any parking lot and is too low for Chicago winters, the seats are very cheap and get stains from drops of water, car rides hard and noisy especially the rear, poor stereo sound, very slow acceleration, electronic steering makes the vehicle difficult to control and hard to stay straight in lane, and everything's in the wrong place (arm rest too low to reach steering wheel, seat to low or far away to reach pedals and on long trips wears the driver out from fighting the vehicle. Own a 2005 Taurus that made me a repeat buyer but this will be my last Ford and Toyota, Hyundai as well as some other car companies are just too problematic to ever purchase again due to all the new trans and steering problems combined with the poor craftsmanship make older vehicle look so good now.

- Chicago, IL, USA

problem #11

Apr 222016


  • 14,100 miles
I bought my car in October of 2015 (it was pre-owned) after a couple of months I started noticing that the car unexpectedly turns off with a message saying, "transmission not in park" on the dashboard so I immediately turn off the car and start it back up and everything works fine for a month than this happens again. I call Ford customer care multiple times and they tell me to take the car to the dealership and have them do a diagnosis of the car, they do, and say "we can't find anything wrong", in the following month the car shuts off with the same message popping up on the dashboard. I do the same process and before. I even call customer care again and they tell me the same thing, so I take it back to the dealership and they also tell me the same exact thing. The third time it does it again I call customer care and they still tell me the same thing, but this time I refused to take it to the dealership. Now, I drive for uber and I had a passenger with me at the time that happened. I was unable to stop the car because the breaks seemed to be locked. At this point I was driving now a hill.

- Fairview, NJ, USA

problem #10

Jan 262016


  • 15,400 miles
Alert tones emitted by the reverse sensing system and cross-traffic alert system are so low they are nearly inaudible with the radio off and they are inaudible with the radio on.

- Orlando, FL, USA

problem #9

Oct 262015


  • 7,500 miles


There is a defect in the wiper and/or windshield design - it is extremely hard to see when it is raining, even just moderately raining, and even with the wiper speed on high. I can't tell if the wipers are too slow, if the angle of the windshield promotes water retention, or if the problem is with the wiper mechanism design (instead of going the same direction, the wipers start in the middle and go separate directions to the outside edge). Furthermore, every time the wipers make a pass there appears to be a film on the glass that takes a few seconds to clear ┐ it looks splotchy, and isn┐T affected by temp/defrost at all. At night when passing another car or under street lights this makes a terrible glare, and of course the faster your wipers are going, the more "film" there will be because there's no time for it to clear between passes. I bought this car with 16 miles on it and noticed it the very first time I had to drive in the rain (I'm now at 7500 miles). Between the inadequate prevention of water accumulation and the strange film, this car is very dangerous to drive in the rain, especially at night. Beyond this, I have noticed for quite a while that the exhaust/muffler makes a loud vibration noise, and at times the transmission shifts very hard when applying brakes (downshift) or when first accelerating.

- Hull, GA, USA

problem #8

Jul 212015


  • 6,200 miles
My 2015 Ford Fusion was parked outside in our company's parking lot in the morning and upon returning to the car in the afternoon (temp was in the 90's) there was a crack across the sunroof from left to right. Although the sunroof did not explode while driving and no one touched the car while it was parked, this should be investigated as a widespread defect in the manufacturing of the glass used in Ford's sunroofs as it poses a safety hazard if something like this happens while driving or if it shatters, showering the driver with glass.

- Chalfont, PA, USA

problem #7

Jun 142015


  • 6,300 miles
The car was parked for 7 days without being driven and on the 8th day I went to use it and I could not open the door with the remote control. I was able to open it with the manual door key. I tried to start the car but there was no light on the dash board instrument and car did not start. There was no sound of the starter motor. I turned on the radio and it was dead nothing on the radio panel. I realized that the battery may be dead. I opened the hood and measure the battery with a digital multi-meter and there was only 2 V DC - the battery needed to have 12 V DC to start the engine. Since I had a battery, I charged the battery for 3 hours and then I was able to start the engine. I used the car for 4 days and left it park for 8 days to see if that would happen again - but it did not. I said to myself that if I had left the car at the airport for a week and I may not be able to get home with the 2015 Ford Fusion. I said to myself that telling it to the dealer and they may not believe me so that is why I am writing this report to NHTSA.

- Elkridge, MD, USA

problem #6

Jun 222015


  • 7,980 miles
On more than three occasions, the vehicle's engine has abruptly shut down while driving or coming to complete stop when the gear was in the drive position. This has also occurred while driving over 60 mph on the expressway and it poses a grave danger and safety risk. When the incidents occurred the console display read "transmission not in park". after the first two incidents, the vehicle was returned to rod baker Ford in joliet, Illinois for service (purchase location). They stated that they could not identify the problem, but I believe that they did not contact Ford or take the necessary steps to fix this serious defect. Most recently on June 22, 2015, the vehicle's engine shut down while coming to a stop when the gear was in drive......there is a serious and potentially life-threatening defect with my 2015 Ford Fusion and it must be repaired or replaced. I also suggest that Ford be informed to ensure that other affected vehicles are either repaired or replaced....updated 09/08/15

- Romeoville, IL, USA

problem #5

Dec 012014


  • 75 miles


I like many others am complaining about the key fob/ignition issue. I am 5ft9 and a heavier guy. I bought this care for my wife but I drive from it from time to time. On multiple occasions while driving both on the road and backing out of my driveway my knee or leg has bumped the key and it has turned the car off. I dread to think about the damage or death that issue can cause on the highway or interstate. If the key turns off while driving, this can cause transmission issues and death. A key should not be able to rotate as easy as it does on the Fusion. I have had owned many cars and I have never seen a key turn in the ignition as easy as this. Also the fan is very loud when the car is turned on. This key issue should be a recall now before people die.

- Louisville, KY, USA

problem #4

Feb 032015


  • 16 miles
I purchased my vehicle in Feb. 2015 and once I took the vehicle home a loud rattling noise began to sound of slowly. Took my vehicle to Ford dealer, I was told that the vehicle need a new exhaust system and muffler. The sales person that it came from factory that way. I took a second time because it made a loud emission noise and every time that the car was on. Now the vehicle as me worried because if it is a brand new vehicle and since day one it has been making loud noises. Will keep this updated in case if I have to take a third time. I will be letting the dealership know about the lemon law in California also.

- Bell Gardens , CA, USA

problem #3

Apr 232015


  • 600 miles
While driving on hwy 27A at 65 mph Mr. Leathers reached under the steering column, bumping the ignition switch. This bump caused the motor to cut off. Mr. Leathers was able to pull off the road and restart the vehicle. This happened again in our driveway. Mr. Leathers had pulled out of the garage and placed the vehicle in park as Ms. Leathers explained where the steering wheel adjustment was located. When Mr. Leathers reached under the steering column he bumped the ignition switch or keys and the motor cut off. We returned the vehicle to the our garage and contacted Ford of ocala for a service appt. On 5/2 we delivered the car to Ford/ocala. Matt said they couldn't fix the problem we explained. Then matt got into the car with Ms. Leathers keys and repeated shut the vehicle off by bumping the key/ignition switch. Helen was another employee in the shop who witnessed this happening. Matt said he needed to contact troubleshooting and that couldn't happen until Monday. 5/4 I contacted Ford/ocala and they informed me that the work was done, under warranty, and that they changed the keychain and that fixed the problem. Only the key chain we were using when we witnessed the shutdown was not the one Ford/ocala had. I spoke to jean at Ford customer relations and she said we could test our key chain and the modified key chain in the Fusion. Mr. Leathers went on 5/8 to try the vehicle, with the modified key chain and donna, the service mgr in the passenger seat. Again, Mr. Leathers reached under the steering column, bumped the ignition switch/key chain and the motor cut off. Donna responded that the car was suppose to work like that. She then said we had to get the car off their lot. The vehicle is dangerous and no one should drive it. The car is still at Ford of ocala. The ignition switch if bumped can cut the motor off.

- Morriston, FL, USA

problem #2

Feb 132015


  • 25 miles
Car was sold to us while under a recall notice 14C11 from last year without either correcting the problem before selling us the car or informing us of the recall. We got a postcard last week from Ford headquarters about the recall.

- Fort Worth, TX, USA

problem #1

Feb 182015


  • 5,120 miles
I was driving southbound on I-75 almost to perrysburg in the middle lane and my car completely shut off. My car was still in drive, but all the lights on my dash went black and when I pressed on the gas pedal I wasn't going anywhere. There was a truck next to me in the right hand lane, I waited for it to pass and then got over. I finally made it to the shoulder and put my car in park. I then waited a couple minutes and restarted my car.

- Oregon, OH, USA

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