The first problem I had when I brought this car was one week after purchasing the car the check engine light continued to come on. It took several trips back and forth to the shop to get this matter fixed.
On August 6, 2021 the parking brake light jumped on while I was driving the car. I took it in Saturday to Kendal Ford and they said they ran a diagnostic on this they did not fix what I learned was then the parking brake failure. I was afraid tp drive the car but I had to drive it back to my house anyway.
I parked it for the whole weekend. Monday morning I drove it to Lithia Chrysler Dodge Jeep Ram of Anchorage AK, where I purchased the Ford Fusion from. I was called later that day and quoted a price I would have to pay to get it taken care of. I explained there was a recall on the parking brake assembly on the 2016 Ford Fusion. I was told by the service department that I would have to take the car to a Ford dealership to get it repaired. Again I had to come get the car and drive it home. I called the Ford corporate office which I did not receive any help at all. So that is why I am making this complaint.
A D V E R T I S E M E N T S
The first problem I had when I brought this car was one week after purchasing the car the check engine light continued to come on. It took several trips back and forth to the shop to get this matter fixed.
On August 6, 2021 the parking brake light jumped on while I was driving the car. I took it in Saturday to Kendal Ford and they said they ran a diagnostic on this they did not fix what I learned was then the parking brake failure. I was afraid tp drive the car but I had to drive it back to my house anyway.
I parked it for the whole weekend. Monday morning I drove it to Lithia Chrysler Dodge Jeep Ram of Anchorage AK, where I purchased the Ford Fusion from. I was called later that day and quoted a price I would have to pay to get it taken care of. I explained there was a recall on the parking brake assembly on the 2016 Ford Fusion. I was told by the service department that I would have to take the car to a Ford dealership to get it repaired. Again I had to come get the car and drive it home. I called the Ford corporate office which I did not receive any help at all. So that is why I am making this complaint.
- Yvette R., Sierra Vista, AZ, US