This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Tried to start car. Battery light, engine light and power train light came on. Never started. Turned the car completely off. Waited a couple mins and tried again. Never started and this time all lights came on. Made a ticking sound. Didn't turn over either time trying to start. Went to the store earlier in the day though, and everything was fine.
I bought my Ford Fusion used from a dealership. I drove the car home and parked it in my garage. The next day I went to leave and my battery was dead. I thought maybe somehow I left something on to I jumped it and went on. 4 days after I went to a friends house and I didn't drive my car for 2 days and went to leave and it was dead again which leads me to believe the is a fault or something is not turning off like it should when the car is shut off. I have read that others have had the same problem.
Ford sync 3 "apim" failure. The module controlling the infotainment system in the car failed after a software update to version 3.0. happened 7 days past and 6000mi before warranty expired with Ford unwilling to cover any of the cost. After apim replacement battery also failed. Aftermarket sellers of apim's acknowledge high failure rate on 1st gen (2016-17) apims.
Since I bought the car in March of 2019 it has given me problems with starting. It seems the battery is always dead even when the battery is new and the mechanic tells me the battery is charged finally today a mechanic told me it may be the starter. Because when I try to start it most times it is delayed or sometimes it won't start and I need a jump. This car is only 2 years old. Why am I having problems with the starter " is there a recall on this car"
Error message on instrument panel displays "temporarily lost communication with the climate system" when this happens the climate system, radio, windows, and seat controls stop working, this happens randomly and can last as long as a week. Many owners with several different Ford models are experiencing this problem and Ford refuses to acknowledge it.
2017 Fusion is once again back to make a second attempt to find why the battery is being drained. I have pics of each time that it as completely died and I had to recharge the battery. The last time it was sitting on my driveway for 5 days and it competely drained the battery. I had to put a charger on it overnight through the engine compartment and then when I was finally able to get the trunk then I had to recharge the battery for over 8 hours to get the vehicle started. I do not have the time to take this problem to the to the dealer each time but I am going to take it in again this week 9-23-2019 to see if they can look into what is causing this problem. It is unbelievable to us that Ford does not recall these cars.
The contact owns a 2017 Ford Fusion. On several occasions, while driving between 30 and 70 mph, the vehicle stalled without warning. The contact was able to restart the vehicle. The vehicle was taken to manley's belvidere Ford Lincoln (1800 N state St, belvidere, il 61008, (815) 544-2138) to be diagnosed, but the mechanic was unable to retrieve a fault code. The contact was informed that a software update was performed; however, the failure recurred. The manufacturer was contacted and provided case number: Cas-22298025. The approximate failure mileage was 21,108.
The Ford "sync 3" system, which seems to be the brains of nearly all interior controls and accessories has been malfunctioning in multiple Ford models for a few years now. Thing affected include all HVAC controls, audio controls, power seats, windows, remote start abilities and more. Ford aware of the malfunctions in current and previous models, yet they refuse to issue any recall or technical service bulletin. The dealerships insist they can't duplicate the issue even after having been shown videos of the cars malfunctions. A quick search through online Ford forums will this issue is widely experienced and that it's clearly a manufacturing defect and Ford should be liable.
2017 Fusion is once again back at the dealer to make a third attempt to find why the battery is being drained. Each time 10/Dec/18, 11/Jan/19, and 18/Aug/19 the vehicle did not start it was parked in our garage. It also took hours to recharge the battery to get it started to drive it back to the dealer each time. It is unbelievable to us that Ford does not recall these cars.
I have a good battery and my car keeps on draining the battery. The car was only driven 8400 miles mostly highway miles and the only way I can start it is by jumping the battery.
Mechanic states...power citic draw is causing car to lose power at any given time. Car needs to be jump started to run; we just purchased the vehicle 3monthds prior from drive time & were not aware of this problem. The vehicle is not drivable.
Driving car one day and turn signals failed to function when preparing to make a turn in town. Checked fuses and bulbs and all were good. Tried the left turn signal and it was not working either. Also noticed wipers and none of the steering wheel controls were operational.
Lost all electrical while driving, headlights, engine died, all at speed on a busy highway at night.we have been experiencing minor electrical defects/glitches in the past month.windows going up and down if you touch the window switch. Driver needs to rest alarm every 5 minutes at times..it just has some sort of electrical glitch.
I am filing this complaint for my sister (she does not have a computer) who has found her Ford Fusion with a dead battery seven times, starting three days after purchase. On four occasions it was taken to the dealer for service, three other times jump-started by her neighbor so she could get to doctor's appointments. Due to health problems, she cannot afford to miss these appointments. Apparently, this dead-battery issue is a widespread problem with the Fusion. In January 2018 Ford admitted there is a battery draining problem and instructed her to have the PCM reprogrammed (attachment 2). It did not solve the problem. The dealer cannot find the source of the draining. In her case the battery was found dead after sitting stationary in each instance. This problem will happen again and again. The next time, she will file a lemon law case. Ford should be required to recall all of the Fusion to fix this problem, which substantially affects safety, use and market value of the car.
While driving the vehicle three block from my house the engine shut down and would not re-start. I pushed it into a parking lot and attempted to jump start it with no luck. I had it towed to airport marina Ford 5880 w. centinela ave, los angeles, ca. 90045. My vehicle has been at Ford service for three days and they have not been able to figure out the issue. The service advisor said they problem may be caused by the high voltage regulator or the transmission. My vehicle only has approximately 52,000 miles.
So, I have complained to Ford on 3 separate occasions about my gear shift malfunctioning. When I put it into drive, the gear will go back into park and start flashing. Or it will start driving and go back into park after moving. It's crazy. Then, Ford service has told me multiple times that they can't find anything wrong. Now there is a recall for the exact same issue. I even had wanted them to take the car back because I didn't feel safe, but they said it hadn't been long enough and they couldn't find anything wrong. Again, now there is a recall for the exact issue. Also, my windows roll back down after I roll them up. They will do this several times until they stop. Again, Ford said they can't find anything wrong.
The windows go up and down by themselves and you can't put them up all the way or they will go back down by themselves and their is some kind of interference in the electrical system that comes through the stereo and lights. And this same problems happened 2 time's before this date below so it happened 3 times
The front driver side and passenger side windows will not close fully on occasion. If you try rolling the window up it will automatically roll back down to about halfway to 2/3 open. I tried to get this issue corrected at he dealership once. The mechanics refused to log the issue and 'recalibrated' the window in a few seconds. The problem persists. It is a safety issue in my opinion because passengers and drivers cannot close the window in case of emergencies. This has been ongoing since last year.
A D V E R T I S E M E N T S
- La Crosse, WI, USA