This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Bought the car used from hertz. Steering wheel is extremely loose and has lots of play when guiding the wheel. Recalls for this problem but not my VIN.
The contact owns a 2017 Ford Fusion. The contact stated that while driving at various speeds and parked the steering wheel felt loose. There were no warning lights illuminated. The contact called sons Ford auburn (2305 S college St, auburn, al 36832, (334) 246-0766) and informed the dealer of the failure however, the vehicle was not diagnosed nor repaired. The contact referenced the failure to NHTSA campaign number: 18V167000 (steering). The manufacturer was not notified of the failure. The failure mileage 35,090.
Upon starting the car, the car was without power steering and the following message appeared on the dash 'steering assist fault, service required.' The car was in a stationary position when this occurred. This is a safety concern, as if this would have occurred while driving, an accident could have happened and the operator, passenger and/or other persons on the road could have been seriously injured, or worse. The car was repaired at a auto repair shop and the result of this issue was that the steering gear, rack and pinion, needed to be replaced, as it was faulty, and the car needed to be reprogrammed. The total for this repair was $2,330.88 and we were informed this was not under warranty.
I just purchased this vehicle from a private dealer (american car center in ga). In less than 2 days the error message popped up. They wont fix the issue and Ford wants me to pay to get it on the computer to see whats wrong with it. I only had the car for two months and now I will be out of pocket! its not fair!!!!!!!!!!!!! someone needs to fix this issue!
- Lithonia, GA, USA
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The contact owns a 2017 Ford Fusion. While driving approximately 70 mph, the steering wheel became really loose and caused the vehicle to veer to the right. The vehicle crashed into a ditch and struck a tree. All the air bags deployed except the one in the steering wheel. The contact stated that the steering wheel felt loose everyday ever since the vehicle was purchased in September of 2018. The contact was transported to the hospital via ambulance. The contact was treated for back pain and released the same day. A police report was not filed. The vehicle was towed to a body shop and then to the contact's residence. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 38,000.
Yesterday I was parked at work, I got into my car and my service advance trac light and steering assist fault light came on. My steering wheel was locked and I could not turn the wheel. I had no warning and no problems leading up to this.
The contact owned a 2017 Ford Fusion. While driving at an unknown speed, a beeping noise was heard and the steering wheel seized. As a result, the contact lost control of the vehicle and drove into a creek. The contact stated that there was an unknown error message on the navigation screen. There were no injuries sustained. A police report was filed. The vehicle was towed to a salvage yard and deemed a total loss. The contact called preston Ford at 877-834-3396 (located at 4313 preston rd, hurlock, md 21643) after learning about NHTSA campaign number: 18V167000 (steering). The contact stated that the dealer hung up the phone. The contact was not sure whether the manufacturer was made aware of the failure. The failure mileage was 5,800.
I was driving through san juan capistrano California evening of Jan 3rd 2018 West bound on hwy 74 having just past the overpass on I-5. I was only going about 30 mph and the steering suddenly stopped working and my car floated over and I could not stop it or steer. It was the strangest thing I ever experienced. I felt the sensors in the car suck in. My car bounced over the curb and the right front wheel was torn off it. The insurance company totaled my car out and the loss of my car has been significant loss of income and ability to work too. I lost so much over this car being totaled. I has usaa auto insurance and gap coverage on the note. However I had no idea about how insurance and the ability to restore insurance would be affected. I have had to see this as an at fault accident and it raised my insurance and impacts me negatively in many ways financially. Airbags did not deploy I attached loss docs, I have pics of car as well as wheel well where wheel was pulled off after bouncing over the high curb.
Steering turns excessively with turn while driving, and then sticks. Ford states "its working as it should". repeatedly takes me into adjacent lane upon lane change, and almost off road, when getting off exits. Wipers and windshield wiper fluid system: 98% of the time, does not clean the top 1/3 of drivers view of windshield. Visability is better when not using or minimizing wiper use, in rain, snow. Suspension: Death rattle. Vehicle intermittently excessively vibrates so severely, at any speed. With uneven roads, and holes, vehicles excessively rattles and jumps sideways in lane. Three sidewall flat tires in less than one year, the first year of ownership.
The contact owns a 2017 Ford Fusion the contact received notification of NHTSA campaign number: 18V167000 (steering) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (rockwall Ford, 990 E interstate 30, rockwall, tx 75087, (972) 290-2200) was unable to verify when the part would be supplied from the manufacturer. The manufacturer was contacted to determine if they could verify when the part would be supplied to the dealer. The contact was not experiencing a failure. Parts distribution disconnect.
Regarding manufacturer's recall number 18S08 (steering wheel separates from the steering column. I called the local Ford dealer in lynbrook, NY to have the safety repair and was informed on 3/21 that Ford had not sent the parts and that they were not expected for "months." I then called Ford's national customer service line to complain about the safety issue. I was told a letter would be sent after April 30th about when the parts would be available. This is not a timely manner to correct a major life-threatening safety issue. This car is issued to me by my employer.
The contact owns a 2017 Ford Fusion. While browsing online, the contact found NHTSA campaign number: 18V167000 (steering). The contact called nazareth Ford (4067 jandy blvd, nazareth, pa 18064, (866) 601-7744) and ray price Ford (2971 route 940, mount pocono, pa 18344). The contact was informed that parts were not available and would not be available for another four to six months. The manufacturer was not notified. The failure mileage was 15,700. Parts distribution disconnect.
The contact owns a 2017 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 18V167000 (steering); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the steering wheel seemed to be looser than average steering wheels. The contact called walnut creek Ford (1800 N main street, walnut, ca 94596, 925-932-2900) and was informed that the manufacturer would not provide parts for the recall until approximately April 30, 2018. The manufacturer was not made aware of the failure. The approximate failure mileage was 15,650. Parts distribution disconnect.
The steering wheel became loose and had an extreme amount of play in it. I took it in to the dealer to have it checked and repaired. They took care of it with no problem. After returning home my wife suggested I check and see if there had been a recall about this issue and I found the article about the 2014 to 2016 investigation. We thought it should be made known that it also is happening in 2017 models. The service technician told me this was the second one he has seen although he was not specific if they were both 2017 models.
While driving, the steering wheel started to loosen. It almost felt like it was going to come off. I was traveling on I-94 from milwaukee to the Chicago area, so it was flat road, good conditions. I dropped my speed to 55 as I was afraid to go the posted 70 mph with the steering wheel as it was. When I got home I had it towed to the dealer and they said the bolt inside the steering column was loose. They fixed it.
A D V E R T I S E M E N T S
- Henderson, NV, USA