This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle has died on interstate four times and had to be towed in. Ford customer service at 1-800-392-Ford states that they don't want to replace the vehicle. I am told I should continue to get it repaired under warranty. My concern is for the safety of my family when we are waiting hours in a snowstorm for the tow truck to arrive. I have owned 8 Ford in the last five years. That is about to change because Ford motor states that they have followed the letter of the law concerning repairs under the warranty. We have now replaced one Ford with a Lexus and are totally amazed at the difference of attitude towards the customer. At our first free Lexus oil change my wife was given a dozen long stem roses. What do you think she is saying about Ford these days? now I understand why people are buying more foreign cars and trucks.
- Portage, AL, USA
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- Portage, AL, USA