My seat belt buckle stopped working (part number KB3Z-2161203-AB) and despite the fact that my truck is less than 5 years old and has less than 60K miles on it Ford's service system says this part is not covered under the 5 year 60K mile Safety Restraint System nor the Premium Care extended warranties I have on the truck. Documentation for the warranties suggests it does but the system the Ford service techs use says no. When I've escalated to Customer Care, they claim "there is nothing they can do." Ford Protect (warranty department) says the same thing. A helpful Ford tech on the internet claims he looked into it and says the problem is that the Ford service system has the part misclassified as a "trim" part and not a "safety" part so it only recognizes it as something covered by the 3 year 36K mile bumper to bumper warranty. When I pressed and they sent me to Ford Financial Assistance for a "Goodwill Repair" I was told they would only cover 40%. I have presented pictures to Ford of their own warranty documentation that clearly states the seat belt buckles are covered and they repeatedly have pushed back saying "there is nothing we can do, it's denied." Bringing it to your attention in the hopes you can help me find the right folks at Ford to remedy this issue as anyone who has a Ford with this same base part number (2161203) is going to have this problem. I'm attaching a copy of the Ford Warranty Safety Section and a copy of the online listing for the Seat Belt Buckle.

- San Jose, CA, USA

Front Passenger seatbelt locks up every single time it is used. It has been an issue since day one of purchasing the vehicle. (There is a recall for this issue, however my specific VIN is not listed.) This is a major concern of safety.

- Wadsworth, IL, USA

Possible Drivers side seat belt problem on 2019 Ford Ranger. Incident occurred on Monday 12/20/202, ABOUT 9:20 AM. After rounding a corner at low speed I hit a patch of ice and, spinning about 90 degrees, ran head on into a very tall power pole, anchored to its concrete base with many very large bolts. This stopped me. No damage to the post. Air bags did not deploy, but I was thrust forward, hitting the steering wheel hard. I bruised my chest, not visibly, in the sternum area. I think my seat belt must have failed. The force on the belt ripped the plastic paneling covering it from the sidewalls. My truck is now in the body shop being evaluated. I pointed out the seat belt problem and they said they can give me a new one if there is a problem.

- Arlington, WA, USA