This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have owned the vehicle for fourteen months. As I was parking in front om apartment, my right front tire bumped the curve and triggered my air bags, which in turn exploded and caused $3,000 in damage. The Ford certified dealer in my area was unable to find a reason for the airbags to go off. And when I called Ford the lady on the phone told me that she had never heard of such a thing. She said she had heard of people complaining that the airbag did not deploy when they felt it should, but not the airbag deploying from a <1mph impact of a tire into a curb. Ford insisted they could not help me. This has really been hard on me considering my insurance company was hesitant to cover the incident because according to them no collision occured for the airbags to deploy. However, my insurance company finally accepted claim. Although in return my rates have went up and I had to take a loan of $500 to cover the deductible. Everyone I have talked to has been resistant to help me. Is there anything you or I can do to resolve this issue with Ford? this incident I must note is not the only major issue with this vehicle. It is a 1999 Ford Taurus 92,000 miles.
Power sterring went out at 72,000 miles. Had to replace the rack and pinion. Still doesn't feel natural. Power sterring fluid keft overflowing, eventually leaking into the boots. At high speed 65-70mph it feels very unstable.
I lost the power steering on my 1999 Ford Taurus station wagon. When it stopped working, I had a very difficult time turning around corners. I had a very difficult time making a left turn into my driveway. I then became afraid to drive it as I did not have the strength to make a turn. I had to have a male friend who is far stronger than me, drive the car to the dealer for repairs. My car only has 41,000 miles on it. This is not a part that should wear out. I was advised by the dealer that the rack and pinion seals had leaked and that the whole rack and pinion steering had to be replaced for a total bill of $734.51. I feel that this part itself is defective and it also could be quite dangerous when a driver is not able to negotiate a turn as expected. I would appreciate all you could do to investigate the power steering equipment used on the 1999 Ford Taurus. The incident date is Jan. 2, 2003 but your computer system only goes to 2002.
Well, well, well. Just yesterday I filed this very same complaint to you. This morning my husband was on the phone w/one of your people who said there was no investigation into this problem at the present time. However, it's inconceivable to me that you have as many complaints as you do of a failed rack and pinion on 1999 Ford Taurus, and here we are getting the breaking news today the GM just recalled thousands of vehicles for a failed lower pinion!!!! don't you look at trends with other domestic vehicles, like years, like defects"??? this failure is obviously a trend in the '99 Taurus! how sad that 15 crashes had to occur in the GM vehicles that were most probably linked to their failure. How fortunate that '99 Taurus owners have not experienced the same, at least not that we yet know of. Wouldn't you like to be responsible for saving us from accidents, possibly injuries, and possibly deaths" please issue an investigation! also, you technician told my husband on the phone that if we were to have our rack and pinion replaced, as four separate Ford mechanics have advised. That we should save our receipts and if a recall was issued at a later date we could be reimbursed. However, once again, on your website I researched and read that the manufacturer has no legal responsibility to reimburse us for work already performed. Get your stories straight! I await your response with baded breath. Thank you very much.
- Bonsall, CA, USA
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Rack and pinion seal broken, power steering fluid leaking into right boot. In speaking with 3 (three) separate aaa approved repair centers, we were told this is a very common problem with the 1999 Ford Taurus. We checked the automobile club of southern California website and found several hundred complaints on the exact same problem. Ford must do something about this! how fortunate my 2 infant children were not in the car with me when this happened, I barely made it home!!! this is an accident waiting to happen. Obviously there is a faulty seal, and Ford gouging their customers for an additional $800-$1000 repair is an atrocity!!!
Vehicle had been to dealer 3 times for problems with the steering, vehicle was hard to steer. Dealer found no problem. Once vehicle was out of warranty dealer determined the rack and pinion needed to be replaced. Rack and pinion is being replaced for the third time in 8 months. Nlmjlg
Power steering failed while vehicle was being driven due to rack and pinion failure. Consumer stated that the vehicle was very noisy and hard to steer.
Consumer pulled onto highway and power steering failed. Vehicle was checked by dealer who determined that rack and pinion system had failed, the entire system needed to be replaced.. consumer stated 2 days later the alternator failed, and the windshield wipers came on by themselves.
Vehicle was losing power steering fluid, vehicle was taken to dealer, and dealer informed consumer that rack and pinion steering had to be replaced. The first steering rack was defective and replaced with another steering rack and the second one also failed.
Failure of rack and pinion began 6 weeks prior to final failure. Fluid filled boot not leaking out but emptying pump until final failure when boot finally leaked fluid while driving. Was mechanic checked during failing period with no indication of leaking fluid or cause thereof.
Rack and pinion steering is not working properly. Vehicle is making a growling noise, and has to continously put power steering fluid in vehicle. Contacted a mechanic, and they stated rack and pinion needed to be replaced.
Power steering fluid leaking into rack and pinion dust boot. Vehicle taken to an independent repair shop for repairs. Dealer replaced power steering rack and pinion and power steering fluid, due to faulty rack and pinion steering gear box.
A D V E R T I S E M E N T S
- Adiran , MI, USA