The contact owns a 2011 GMC Acadia. The contact stated that while driving 60 MPH, the subframe underneath the driver-€™s side felt loose and not properly aligned. The contact merged to the right lane and continued to drive the vehicle. The contact stated that her son and daughter drove the vehicle and noticed the failure as well. The contact stated that the vehicle was taken to a local Pep Boys who replaced all four tires and performed a 4-wheel alignment; however, the failure had been reoccurring and was more noticeable while making turns and driving around curves. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was unknown.

- Pontiac, MI, USA

The contact owns a 2011 GMC Acadia. While the electric rear liftgate door was opening, the power assist cylinders failed and caused the door to unexpectedly slam shut. The failure occurred on multiple occasions. The cause of the failure was not diagnosed or repaired. The contact indicated that the vehicle was previously repaired per NHTSA campaign number: 15V4150000 (structure) to provent the failure from occurring. No further information was available. The local dealer (wheeler Chevrolet in hinton, ok) and the manufacturer were both notified of the failure, but no assistance was offered. The failure mileage was 105,000.

- Binger, OK, USA

Wanted tailgate noise fixed while under warrantee, but was put off by dealer to wait for recall fix. Recall fix did not solve problem of loud noises when using power tailgate. After about 2 years I received recall letter from GM and dealer did recall work. However, the noise problem still exists and dealer tells me I will need to pay $725 to fix part # 23142258 because it is not covered under long awaited recall repair. I called GM customer assistance center and they cannot authorize repair either. I beleive the recall module by not working correctly caused the gear failure. That's why I believe GM should fix the tailgate. All this happened over a 2 year period. While car was in warrenty and now out of warranty. Since GM had to fix all 2011 Acadia's the process took too long and damaged the vehicle. I received my recall letter in November 2015, years after announcement was made.

- Olathe, KS, USA

The contact owns a 2011 GMC Acadia. The contact stated that after having the windshield replaced, she noticed a burning smell being emitted from an unknown source. It was later discovered that the luggage rack was allowing water to enter the vehicle which reached the electronics through the rear view mirror. As a result, all of the electrical components that were connected to the rear view mirror, including the onstar system and the radio, failed to function correctly. The vehicle was not taken to a mechanic. The vehicle was not repaired. The manufacturer was not contacted. The failure and current mileages were 32,000. The VIN was not available.

- Brookville, OH, USA