This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I took our 2011 GMC Acadia, mileage 80,637, to the dealership on 12/16/2017 because the display showed "service air bag." The service technician reported that he found dtc B0022 and B0015 stored in SDM, tested circuits, good. He found excessive resistance in both front seat belt anchor pretensions and recommended replacement of both front anchor pretensioners, cpa connectors with leads and reprogram the SDM. Repair estimate of $1,164.51. Charged $125 to diagnose. It was explained to me that the pretensioners are connected to and communicate with the air bag. In addition, the service technician found the front engine mount weak. Repair estimate of $447.85. The seat belt pretensioners and "service air bag" appear to be significant safety issues. I contacted GMC on 04/23/2018 to request repair assistance and to inquire if there was a recall, case # 8-4111443314. I was advised that I would have to pay out of pocket.
The contact owns a 2011 GMC Acadia. The contact stated that NHTSA campaign number: 14V266000 (seat belts) was performed however the failure was not corrected. The contact stated that the cable failed causing rubbing and cutting to the drivers and passengers side front seat belt. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 14,000.
I've received 3 notices about recalls. GM told me July the parts are now available, but when I call my dealer they indicated they'll put me a waiting list for when they actually receive the parts. Why isn't GM sending dealers enough parts to handle these recalls. My dealer is great it's just GM that is creating problems. Telling us they have the parts, then they don't send them to the dealers. My dealer is very frustrated over this as I am. Thank you in advance for pushing GM a little to get the parts to the dealers so that I (we) can get our vehicles repaired.
The second row middle seatbelt locks where I am unable to expand and use it. I have been to the dealer to correct the problem three times and they claim that this problem has been corrected, and this has been a on going problem. The reason I bought the Acadia is because I have a large family and I use the states in this vehicle.
- Fremont , CA, USA
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- Suwanee, GA, USA