10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
30,854 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2017 GMC Acadia drivetrain problems

drivetrain problem

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2017 GMC Acadia Owner Comments (Page 2 of 9)

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problem #144

Aug 222018

Acadia

  • 18,600 miles

A D V E R T I S E M E N T S

The contact owns a 2017 GMC Acadia. The contact stated that while parking the vehicle, the gear shifter was shifted into park(P) however, the -€œShift to Park-€ message was displayed. The contact shifted the gear shifter back and forth and then shifted into park(P) before the proper gear was recognized. The vehicle was taken to the dealer and diagnosed with a wiring harness failure. The dealer replaced the wiring harness; however, the failure recurred. The dealer was made aware of the failure but informed the contact that the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to take the vehicle to a dealer for diagnostic testing. The failure mileage was approximately 18,600.

- Daytona Beach Shores, FL, USA

problem #143

Aug 262020

Acadia

  • miles
Shift to park issue; intermittent issue. Shows that car is not in park when gear shifter is in park position. Cannot shut off or lock vehicle while this is displayed. Must constantly put car in gear then in park, attempt to shut off, and retry multiple times.

- Murfreesboro, TN, USA

problem #142

Dec 052021

Acadia

  • miles
Previous complaint of Shift to Park on 06/13/19 VOQ 11219862 at mileage 36270. On 12/5/21, approx miles 62099 same problem with Shift to Park. Was scheduled for service on 12/06/21 at Adams Buick GMC in Richmond, KY and mentioned the problem and previous complaint. Was told that it had been over a year ago but that they could fix it and charge me $152 for part & $315 for labor. It was less that 26000 miles driven since the last issue. After last complaint, the dealer contacted GMC and the part was replaced at no cost under bulletin for concern # 5 145420 and they replaced the transmission control assembly. This is an ongoing problem with GMC and I don't think that every 26000 miles I should have to pay to replace the same part when GMC knows it is a problem by the numerous complaints. In fact while I was getting my vehicle serviced, I spoke to another lady there who had the same problem with her vehicle. Had I not caught the message, I probably would have had to replace my battery or my vehicle could have rolled into the house. There were no warning lamps or messages prior. GMC needs to step up to the plate and issue a recall because they have numerous vehicles with the same problem. My vehicle has undergone this malfunction twice and I find it unacceptable and know that I can't afford to pay $467 every 26000 miles for an issue that GMC is clearly aware of but won't address because no one has been killed by the issue as of this date to my knowledge, but it's going to happen sooner or later if the issue is not addressed properly.

- Stanford, KY, USA

problem #141

Jun 012021

Acadia

  • miles

A D V E R T I S E M E N T S

When the placed in park, the vehicle does not recognize and will not shut off as there is a message that the car in not in park, when it is. This happens frequently. I am unsure if, although I've placed in park, the car itself recognizes that. There are times where for several minutes I cannot turn my car off even after shifting in and out of park.

- Phoenix, MD, USA

problem #140

Aug 032021

Acadia

  • miles
My 2017 keeps having transmission issues. At the dealership the transmission fluid is burnt. The 2017 GMC Acadia limited has the same issues with the engine as the standard 2017 GMC Acadia

- Camp Lejeune , NC, USA

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problem #139

Jun 012021

Acadia

  • miles
This vehicle has twice had parts replaced for the "Shift to Park" issue detailed in GM TSB 19-NA-206. The first incident was in April 2019, and it was repaired under warranty at about 24,800 miles. The second incident was this past week at about 50,800 miles, and this repair cost almost $800 to fix. I contacted GM customer support and was told that I could not get any reimbursement because there was no special coverage or recall for this known problem. This is completely unacceptable, since the problem is clearly a defect in parts manufacturing or assembly, and it renders the vehicle completely unusable since it is impossible to turn the car off when the car does not recognize that the shifter is in park. This is a safety issue because the driver needs to be certain whether or not the vehicle is securely parked before leaving the vehicle.

- New Hudson, MI, USA

problem #138

May 032021

Acadia

  • miles

A D V E R T I S E M E N T S

I have experienced the same problem as a multitude of Acadia owners as is well publicized via the Internet and class action lawsuits, which are now beginning initiation. My dealership tells me they have a lot of customers with the same problem which usually starts when the vehicle has around 15K miles on the odometer. The problem is the Intermittent Shift to Park display on the Information Center. It tells me that the shifter is not in park position when I go to turn the engine off, but it really is in position. When it happens I cannot turn off the automobile without restarting it. Sometimes it will turn itself off after a few seconds without any intervention on my part, sometimes more, sometimes after I jiggle the shift lever, but many times I have to restart the engine one or more times to turn the vehicle off. If the system can't be sure if I'm truly in Park position, how can it be sure that the lever is really engaged which would enable the car to roll away. I have had it back for repair service twice during the bumper to bumper warranty period to resolve the issue based on GMC guidance. That service tends to resolve it for a while but it always comes back again after a period of time. The last time I was told a jumper was installed so I should never get the problem again but it has returned and have had quite a few occurrences over the past two months. There is absolutely no pattern to the problem. What is really frustrating me is that I recently took it back again (after my bumper to bumper warranty was over) and they tell me there is another service bulletin from GMC which says the original shifter cable is too short and they need to install a longer one. Now they want me to pay $375 to install the new cable which is WRONG WRONG WRONG in order to resolve a GMC safety issue which was the result of an original design issue by GMC. I refused as this must be covered by GMC and should be the subject of a government mandated safety recall.

- Mechanicsburg, PA, USA

problem #137

Apr 122021

Acadia

  • 89,000 miles
Shortly after I purchased my Acadia in may of 2018, it started displaying a shift to park warning when I would put the car in park. I contacted the dealership and they said it was a known issue and they had to replace the shift assembly. Well about 3 weeks ago it started doing it again. Only this time it's worse. It takes several tries and tricks to get the car to recognize it's in park and allow me to shut the car off - when the warning pops up it won't allow the car to power off so all the electronics stay on. I called the dealership and they told me because my extended warranty expired at 79,000 miles and they had already replaced the shift assembly once that there is nothing they can do and I will have to pay out of pocket for this repair even though it's a well documented issue with these vehicles.

- Pana, IL, USA

problem #136

Apr 012021

Acadia

  • miles
Just recently my vehicle is displaying to shift car to park when already in park. When this message appears car will not turn off. I have tried many things from going in reverse or drive again and shift into par and nothing. Takes a while !! feel like this isn't safe

- Greer, SC, USA

problem #135

Apr 092021

Acadia

  • 29,000 miles
Placed vehicle into park dash displays shift tp part and will not let SUV to shut off an causes it to roll

- Johnson City, TN, USA

problem #134

Apr 022021

Acadia

  • 41,000 miles

A D V E R T I S E M E N T S

After putting the car in park and turning it off a 'shift into park' message displays on screen leaving the car still on. Very dangerous when I always have my 3 kids with me at all times. We have to keep messing with it until it goes away before we can safely get out and feel confident its ok to leave the car.

- Rockwell, NC, USA

problem #133

Apr 012021

Acadia

  • 35,000 miles
The vehicle gives a 'shift to park' warning on dashboard after vehicle ignition button. This warning shows up every time the vehicle is accepted to shut off. It takes several minutes and tries to get the message to go away and the vehicle to completely shut off. The only successful way of getting the message and vehicle to completely shut off is by wiggling or shaking the gear shifter until it goes away. I have been stranded with children in the vehicle for concerns that the vehicle will roll with the vehicle not registering that it is in park. After researching the vehicle issue further it has been found that other owners with the same year and model have had the same shift to park message and have had their vehicle roll on it's own. The vehicle has gone to the dealership to be fixed but unfortunately because my warranty has expired I am being held responsible for paying to fix this safety issue.

- Hanscom Afb, MA, USA

problem #132

Feb 022021

Acadia

  • 27,000 miles
Shift to park message comes up randomly, when parking vehicle. Had electrical harness replaced in 2019 for this problem, then hardly drove in 2020. Now the dealership said I need to replace the shift control assembly at a cost between $300-$400. They indicated the bumper to bumper warranty is expired, and I would have to pay.

- Muskegon, MI, USA

problem #131

May 042018

Acadia

  • 9,674 miles
The airbag light on this car has been going off and on since it was purchased in October 2017. Every couple of months there was another problem with the airbag. The dealership could never diagnose the problem. They initially claimed the sensors were unplugged as a result of moving the seat back and forth. Now that the car is out of warranty, they want to diagnose the problem as a faulty sensor. Additionally, the automatic transmission shift to park issue is occurring. This is when the car is parked and the transmission shifted into park, however, an error indicator displays saying the car needs to be shifted to park to turn off, even though it is in park. The dealership replaced the manifold 2 years ago and now the problem is resurfacing.

- Adamstown, MD, USA

problem #130

Mar 042021

Acadia

  • 37,000 miles
Shift to park issue - when shifting into park and subsequently turning off the vehicle, the vehicle will show a notification on the dash saying 'shift into park' and will not allow the vehicle to shut off. The vehicle does not recognize the shifter ind the park position, will not turn off and will allow the vehicle to roll freely. This is a safety issue for multiple reasons. First, the vehicle while in the park position can roll freely. Second, the vehicle will not turn off and engine will continue to run, thereby rendering the vehicle unable to shut down.

- Ocala, FL, USA

problem #129

Jan 082021

Acadia 6-cyl

  • 64,000 miles
The contact owns a 2017 GMC Acadia. The contact stated that while placing the vehicle in park, an error message and warning light was displayed on the instrument panel. The contact stated that the message shift to park was displayed while attempting to start or turn off the vehicle. The contact took the vehicle to Buick GMC of Mahwah (386 NJ-17, Mahwah, NJ 07430) where the vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 64,000.

- Oradal, NJ, USA

problem #128

Jan 022021

Acadia

  • 69,000 miles
The issue involved the car failing to recognize it is in park and will not shut off while also rolling. The issue first came up in November of 2018 and GMC replaced the shifter assembly under warranty. It has has reappeared as of October 2020 but there is no recall or other means to fix it and it presents a hazard given the car Transport our 3 year old son.

- Williamsburg, VA, USA

problem #127

Jan 012021

Acadia

  • 34,504 miles
When the vehicle is shifted into park to turn off the engine the sensor shows it is not in park and will not let you turn the engine off.

- Elmira, NY, USA

problem #126

Dec 022020

Acadia

  • 61,000 miles
Shift to park warning turns on when gear shifter is in park and while attempting to turn off the vehicle

- Lamar, SC, USA

problem #125

Nov 142020

Acadia

  • 95,957 miles
At 95,800 miles the automatic transmission failed catastrophically. There was no warning of the failure. After stopping for a brief time on an interstate highway, upon resuming the trip the vehicle stared over-revving and searching for shifts. When a shift point was found there was a loud banging noise when the gear engaged. The vehicle remained driveable to deliver to a repair facility where it was diagnosed as a complete transmission failure. The vehicle has been maintained meticulously and all routine service was performed by authorized GM dealerships.

- Wallkill, NY, USA

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