This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power steering failed/ lose of power steering on 5 times ranging from 2 second to at least 6 second/steering lost at low speed going into driveway of garage/steering lost while car at red light in traffic waiting for green light to
The steering has locked briefly 3 times while driving on the freeway within the last few weeks. The first time I was changing lanes on I-8 going about 45 mph. The next time I was taking a freeway exit ramp from I-805 to the I-8 decelerating and had no control as I turned the wheel to maneuver through the curve. This past Saturday, 4/8, I was exiting I-805 at sorrento valley road and the steering locked for over 2 seconds. I originally thought this was a suspension issue. However, I finally received service records from hoehn GMC in carlsbad on 4/7 that stated there was an issue with the vehicle before I took delivery. The service record states '40 dtc P16E5 sensor comm circuit 3 hign voltage' and a part was replaced. However, I picked up the vehicle on 3/2 and the service invoice has a date of 3/22. I have not been back to the dealer since 3/2. I had to leave the vehicle at the dealer on 2/28 when I signed the lease agreement because the dealership told me the transmission was still locked. When I picked up my vehicle on 3/2, I noticed the vehicle had 34 additional miles since my initial inspection on 2/28. After several unanswered emails and phone calls to jerry brummet over the last month, he finally sent me the service records to show the reason for the additional mileage. This surprised me because I was never notified of an issue when I picked up the vehicle, nor did I receive any service records. I do not feel safe driving this vehicle and would have taken it in for service sooner had the dealership notified and provided the service records indicating there were factory defects prior to my receiving it. I plan to take the vehicle to another dealership for service in the meantime. Ultimately, I am concerned this is a repeat safety problem that may lead to an accident or other bodily injury.
Less than 30 days of taking possession of the vehicle brand new, we noted a whine when you turned the steering wheel. We brought the veh in to dealershp and it was reported the airbag coil was wrapped around steering column causing the noise. The coil was replaced and veh returned to me. Within 24 hours the noise returned. This time they determined it was the front left strut and replaced. A brand new vehicle should not need a new strut. Dealership said they had another Acadia in for same problem
- Addis, LA, USA
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- Geneva, IL, USA