This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Airbag SRS system warning light. Dealership confirmed airbag inflator on driver side was faulty and airbags would not deploy if driver was in an accident.
On November 9, 2022, I was making a left turn while I had a green light. A car coming from the left did not stop at the red light he had and t-boned my car on the driver side. My airbags deployed as they should. However, when I came to, I smelled smoke which was coming from the airbags. I touched my forehead and realized that something had cut my face. However, no glass from my car (windows, mirrors) was broken. I have no idea where the piece of glass came from but suspect it came from one of the airbags that deployed. While this was a small piece of glass (simply noted as an abrasion by the ER), I was not severely injured by it (however, I do have a scar from the incision). But I think this is worth investigating in case there is glass in other vehicle airbags that could more seriously injure someone. The vehicle was totaled by the insurance company and was sold at auction. I am sure it could be tracked down if necessary. Because the car was totaled, it is not able to be tested. The vehicle was inspected by Honda for repair estimates only. There were no warning notices or other symptoms of the problem prior to the accident air bag deployment which shot a small piece of glass and other debris into my face and the vehicle. The debris shot into the vehicle consists or small pieces of paper or fabric.
The contact owns a 2020 Honda CR-V. The contact stated while at a complete stop, another vehicle going at high speeds crashed into the front end of the passenger's side of the vehicle, and the driver's side air bag deployed abnormally. The air bag exploded and propelled a chemical powder that burned the contact's right hand, throat, chest, and caused the contact ears to ring. Additionally, there was smoke inside the vehicle. A police report was filed. The contact was able to exit the vehicle. The contact was transported to the hospital with the assistance of the emergency units. The contact was still receiving medical assistance. The vehicle was towed to a an auto repair body shop. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 18,000.
The "passenger airbag off" light often stays on when the car is in motion and I am sitting properly in the passenger seat with the seatbelt buckled. I have tried adjusting the seat (which often doesn't work), or the light will stay on again the next time I get in even though the seat position hasn't changed. The dealer where we bought the vehicle says "nothing can be done" by them. This has happened in two rental vehicles as well (one was a CRV). I am over 65, female and weigh 95-105 lbs.
August 13, I started my car and there was a loud noise. Then a alert on my dash, that there was a problem with my air bags. I could not get appointment with the Honda dealer until August 30. They determined that parts were defective. SRS Unit and weight sensor needs to be replaced. They ordered the parts but they are not available. So I am driving my newer Honda because I have no other car but they said if there was a wreck, the air bags would not function. Real disgusting that about that time, I got an email that they were getting in 17 NEW Honda CRV. If they can produce new ones, they have the parts I need to stay safe. They need to take care of this immediately! Winter will be here soon. Chances of accidents increase.
- Castle Rock, WA, USA
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The passenger side airbag sensor is not working properly. There is a light that goes on and says "passenger airbag off" when a passenger under 65lbs is in the seat. The passenger side airbag in this car is being deactivated when there are passengers that weight 95-150lbs sitting in the seat. The passengers are always buckled and the car is driving forward between 10-65 mph. I filed a complaint with Honda and have brought it to 2 different dealerships. One dealership replaced the sensors but the issue continues to occur. I was told by Simon from Honda Corporation that I needed to bring it in when the problem was occurring, so I did. That dealership weighed several people on a scale and in the passenger seat with a computer hooked up to the car. The weight the seat was sensing was off by about 40lbs. The sensors was "recalibrated". After they were "recalibrated" the weight was still off by 20-30lbs when we weighed a person by scale and then compared it to the weight that the seat was sensing. I was told that there was nothing else they can do, that it was a 2 sensor system and that is the "best they can do". The dealership reported back to Honda that the system was "working without issues" despite it still being significantly off after calibration. I requested a regional engineer to examine my car and was denied by Simon. I requested to speak with a supervisor and was denied by Simon. I have multiple videos showing this malfunction and the discrepancies in weight. I offered to send them to Honda and Simon refused to accept them. The sensors clearly aren't weighing the passengers properly and disabling the passenger airbag inappropriately. This is a SERIOUS SAFETY ISSUE! I am certain there are other CRV's with the same issue because the dealership hooked another CRV up to a computer and compared sensed weights vs actual weights right in front of me and that CRV seat sensor was off by 10-15lbs. I am concerned!! My car has had NO accidents/front damage.
When I was driving my vehicle on 7-21-22 at approximately 4:20pm my emergency breaking system was flashing and breaking on it's own. There was nothing in front of my vehicle at the time. Later at approximately 4:25pm a woman hit my passenger side after running a red light. My passenger side airbag did not deploy. However, about 5-10 seconds after impact my steering wheel airbag deployed and hit me in the left side of my face. The delayed reaction has caused lacerations on my face, burns on my hand, bruising and loss of part of my tooth. I am also suffering from head issues and pain in my chest from this delayed airbag deployment. Vehicle had to be towed away to a garage and is not drivable.
The contact owns a 2020 Honda CR-V. The contact stated that while his wife was attempting to park the vehicle at 1 MPH, the vehicle independently accelerated without warning. The vehicle jumped a curb and crashed into a tree which stopped the acceleration; the contact, who was in the passenger seat, was able to place the vehicle into neutral and shut off the engine. The contact stated that the airbags did not deploy upon impact. The police were called the scene and a police report was filed. The contact was able to drive the vehicle back home despite the severe front-end damage. The contact was also able to drive the vehicle to an independent body shop as several warning lights had appeared on the instrument panel which he linked to the accident. They remained in the possession of the body shop for repair. The contact and his wife sought medical treatment from a doctor where his wife was treated for a large lump on the back of her head and the contact was diagnosed for chest contusion after having a chest X-ray. The dealer was notified of the contact of the failure and was informed that they do not perform body repairs. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 11,500. Consumer stated the total repair cost of the car was $10,446.10.
The contact owns a 2020 Honda CR-V. The contact stated while reversing out of a driveway, when depressing the brake pedal it failed to stop and crashed into a high voltage box. The contact stated she was unaware if any warning lights were illuminated. The air bags did not deploy. The contact sustain injuries on her neck and back but did not seek medical attention. A police report was filed. The contact was able to drive to her residence. The contact called the local dealer and they were made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 8,300.
My vehicle ( 2020 Honda CRV) was traveling approx. 50 mph on a highway when hit by a Ford 350 van as it attempted to cross the highway. My vehicle was hit directly on the drivers side demolishing drivers side back passenger door and a portion toward back end including fuel door. No air bags deployed !!! my drivers door was jammed! I was unable to exit my vehicle on the drivers side and had to crawl out front passenger side. I was injured in this accident
The contact owns a 2020 Honda CR-V. the contact stated that his wife was attempting to make a left turn from a stop light, the driver's air bag from the steering wheel suddenly deployed right in the middle of her making the left turn. The contact's wife was stunned and impaired from seeing and the vehicle collided with another vehicle in the opposite lane. There were no injuries that required being transported to the hospital. A police report was filed. The front driver's side wheel well and the front bumper were damaged. The vehicle was towed from the crash scene. The manufacturer was contacted and they gave the contact a claim case number # 11744718 and said the contact would have to go through an insurance company. The contact inquired about a possible black box in the vehicle to find out why the air bag deployed but the manufacturer stated to ask the insurance company about that issue. The dealer was not contacted. The failure mileage was 2,200.
A D V E R T I S E M E N T S
- Fresno, CA, USA