On 8-1-23 My 2022 Honda CRV Hybrid locked me out of my car of its own volition with the keys and fob sitting inside the CRV on the passenger front seat. It left me stranded until I could find someone to drive me to my house. I called Avalon Honda at 11:00am and spoke to the Service department. They promptly told me they couldn't fit me in for at least a week and the key fob battery was probably the problem also that they would not give me a loaner car to use when they tried to fix the problem. On 8-2-23, my 2022 CRV Hybrid locked me out of my car of its own volition with me having the keys and Fob in my hand. My cell phone was still in the car and the car was running. The Fob would not open the door. The manual key would not open the door either. I was stranded along a wooded area long road where I had no way to get help. I finally found help and used someone else's cell phone to call Avalon Honda where the Service Manager, Joe Dimonte, told me that if I could get the car to them, then they would take a look at it. I was within 5 miles of their dealership where I bought the car, and they refused to help me stranded outside my vehicle, without even my cell phone or wallet to get any other help. After an hour of my car running and trying to find a way in the car, a friend came and drove me to my house to get the second Fob and stopped at Avalon Honda and had a new manual key cut. Neither key Fob or emergency key worked and their newly cut key opened the door. Praise the Lord. Drove to the Avalon dealership to which again I was told they didn't have time to look at it now but would call me to let me know when they could order a new cylinder for my lock. Service manager was amazed that the emergency keys were the wrong ones but the key did work the glove compartment. In January, in Arizona, the CRV had some instances of problems with electronics, replaced key Fob battery, and the problem seemed to be temporarily fixed. Manager damaged key hole.

- Cape May Court House, NJ, USA