This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall - I am having difficulty getting the necessary paperwork from Honda America to have the airbags replaced in my Honda Civic and Honda CRV. I am stationed with the military in germany. The Honda dealer in stuttgart, germany will not order parts or replace the airbags until they have paperwork from Honda America. To complicate matters I will move back to America in 3 months, and plan to ship both vehicles. The U.S. government transportation command states it will not ship my vehicles with open recall or safety issues. I need to have this resolved as soon as possible. Without the recall repaired I will be forced to leave my cars here in germany. I submitted my initial request to Honda on 26 Oct.
Takata recall the joliet Dodge superstore at 3225 plainfield road in joliet, Illinois, 60431 supposedly replaced my defective air bag. Since that time the air bag light has remained on. It is clear there is a problem with the air bag that they either installed or caused. They now refuse to fix the problem either they caused or are responsible for but instead want me to pay $700 to fix the air bag. I report these people because I refuse to pay any money for an air bag that is being recalled that they were not competent enough to even fix! please contact them and ask them why they are charging people for air bag work !
Takata recall - I was in a car accident and my passenger air bag deployed although no one was sitting in that seat and my driver side airbag did not deploy. I was in hospital for fractured ribs. Car is totaled. I was driving and hit a turning car on the street.
SRS internal unit failure at 79K miles. Car is 2005 Honda Civic and according to google searches and Civic forums this is a known problem with Honda vehicles (not just Civics) and Honda quotes a $800+ price to repair rather than standing by their vehicles. With the SRS light on, the airbags do not work, car cannot by smogged, and is a serious hazard to the drive and occupants until the expensive repair is made. Called Honda customer service and was told they would not lessen the cost, nor help cover the repair in any way.
- Reno, NV, USA
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Replaced airbag less than a year ago on a recall. The airbag sensor light now remains on. If the airbags were replaced is there not a warranty that would cover the replacement airbag and the sensor that controls it?
Honda is not taking the takata problem seriously, and they are showing no urgency to get these airbags fixed. The dealership where I bought my car, landmark Honda in alexandria, Virginia, will not do recall repairs on Saturday. They appear to be completely indifferent to the danger of the takata problem. The main Honda number put me on hold for a long time, so I eventually gave up trying to reach them. NHTSA needs to force the dealerships to do these airbags repairs on weekends so that car owners will bring in their cars.
The contact owns a 2005 Honda Civic. The contact received notification of NHTSA campaign number: 15V370000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2005 Honda Civic. While driving approximately 30 mph, a tire failed. The contact lost control of the vehicle and crashed into an embankment. The front driver and passenger side air bags failed to deploy. The contact suffered injuries to the back that required medical attention. A police report was filed. The contact stated that NHTSA campaign number: 15V370000 (air bags) was received. The vehicle was towed to the contact's residence. The manufacturer was notified. The failure mileage was not available.
I received a recall notice for the drivers side airbag and scheduled an appointment to have the recall fixed. Shortly after the drivers side air bag was fixed the air bag dash light came on and remains on to this day. A few months after the driver side air bag recall was fixed I received a second recall notice for the passenger side air bag. Upon taking the vehicle in for the second recall I inquired about the air bag light staying on. They proceeded to tell me that the relay located in the seat belt buckle was the cause of this problem and that it would cost $403. Upon my research of the internet and speaking with others who also had this same problem after the recall air bags were fixed, is seems like this is a common problem. Honda disagrees that this is any cause that they have done....just coincidence that so many other people are having this same problem after the recall on the air bags are fixed. Honda claims that it is a relay switch located in the seat belt buckle. It just seems to be such a common problem after the air bags problem is fixed. I tried to tell them also that my car has a life time warranty on the seat belt. They declined to fix it, saying that the problem was an electrical problem. So I asked them what it means since the air bag light is on in the dash. Honda says that the air bags will not work if I am in an accident, since the air bags cannot tell that the seat belt is buckled. So the bottom line is the air bags will not deploy if in an accident because the dash light came on after they tried to fix the air bags. The remedy for this according to Honda is a new seat belt buckle of which they will not cover in the lifetime warranty on the seat belt because they claim it is an electrical issue. It was my understanding that auto makers had to fix safety features that malfunction.
The contact owns a 2005 Honda Civic. While driving at an unknown speed, the SRS warning light illuminated. The vehicle was taken to a dealer who diagnosed that the SRS system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was included in NHTSA campaign number: 15V370000 (air bags). The failure mileage was 180,000. Updated 1/20/16
The contact owns a 2005 Honda Civic. The contact received notification of NHTSA campaign numbers: 15V370000 and 15V320000 (air bags) and stated that the parts needed for the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2005 Honda Civic. The contact stated that the air bag warning light illuminated after the vehicle was repaired under NHTSA campaign number: 15V370000 (air bags). The vehicle was not taken back to the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 152,522.
I received a safety recall notice for my airbag and I called the Honda hotline number on the notice to have them arrange to fix it. Received a case number, but have not heard back from them in months. I have tried calling in, but they keep saying they are out of stock and the case manger will call me. Have not been able to talk to a case manager yet.
The contact owns a 2005 Honda Civic. While driving at 40 mph, the contact rear ended another vehicle and the air bags failed to deploy. The front of the vehicle was severely damaged. A police report was not filed and there were no injuries sustained. The vehicle was towed to an independent mechanic, however, there was no diagnostic performed. The vehicle was serviced under NHTSA campaign number: 15V370000 (air bags) but the remedy failed to repair the issue. The manufacturer was notified of the failure. The failure mileage was 41,000.
On Friday, July 31, 2015 I brought my 2005 Honda Civic ex [which was in good working condition with no SRS or mil lights on] to Honda of kingston on broadway to be serviced on August 1st for the takata air bag recall. When I picked up my car on Monday, August 3rd they told me everything went well and that they had also performed a "complimentary inspection" of my tires, breaks, fluids etc. -- something they never informed me they planned on doing, something I would have never consented to in the first place. They also failed to inform me that my SRS light was now on, and what that means. I pulled over on my way home to call and inquire about the light and they told me they could not fit me in until Thursday, August 6th to diagnose it. Driving home, my car began shaking and rattling and became almost impossible to drive. I brought it to the nearest available mechanic who discovered the lug nuts on the front left tire were not secured properly by the technicians at Honda of kingston, and it was close to falling off. They fixed and secured the tire for me and I notified Honda of the incident. They agreed to pay the cost of securing the tire, however they informed me that diagnosing my SRS light will cost me $107, and depending on what the issue is, could cost a few hundred to a thousand more. I've never had any issues with the air bag system or the SRS light, until it was serviced by Honda of kingston. The SRS light obviously indicates that the airbag recall work was not performed correctly, and now the dealer is attempting to charge me to repair it. Not only could I have crashed due to the negligence of the technicians and their inability to even secure a tire properly, but my SRS would not have deployed the airbag, even though I was assured when I left with my car that everything went well and my car was in good shape.
I, was, in, a, accident, my, car, was, totalled, I, was, turning, the, corner, both, cars, hit.I, do, not, remember, everything, I was, hurt, both, airbags, deployed.I, was, hurt, in, my, left, arm, my, jacket, and, shirt, were, burned.I, was, taken, by, ambulance.to, the, hospital, arm, burns, and, chest, pains.they, did, xrays, meds, and, the, told, me, to, follow, up, w/my, pcp, they, sent, me, for, more.xrays.I, now, had, no, car, burns, your, recall, was, never, sent, before, that, date.I, just, got, it. This, is, so, wrong.I, hope, you, are, doing, something, about, it.
I, was, driving, in, amstwedam, was, turning, into, a, street, ihad, the, arrow, the, other, person, was, leaving.stewarts.we, hit, each, others, cars.the, airbags, on, boths, sides, inflated, the, drivers, side, came, out, hit, me, hard, burnt, my, sweater, into, my, arm, .the.ambulance, brought, me, to, ellis, hosp, in, schenectady.where, I, was, taken, gave.xrays, pills, and, follow, up.the, pain, was, terrible, had, to, have, more, xrays, the, car, was, totaled.
2005 Honda Civic. Consumer writes in regards to the airbag inflator replacement parts recall notice. The consumer stated the dealer kept her vehicle for 15 minutes. They inspected the vehicle, but did not replace the part. The consumer stated the air bag light was still on and the dealer informed her it would cost $109 to diagnose the problem. The consumer was under the impression, the part would be replaced, free of charge.
The contact owns a 2005 Honda Civic. While driving at 30 mph, another vehicle crashed into the contact's vehicle on the driver side. The air bags deployed, as a result, the contact sustained a cut to the wrist that required medical attention. A police report was filed. The vehicle was towed to an independent mechanic and repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000.
A D V E R T I S E M E N T S
- Orange, CA, USA