On 06/05/20, 15:37 I fueled my Ridgeline at raceway # 6953 in alachua, fl 32616, pump 1. when it came time to remove the fuel pump nozzle from the capless fill spout, it would not come out! I tried for a few minutes to no avail when the young guy who was at the next pump was observing my situation. He came over and tried with no luck to remove it. Fortunately he had a flathead screwdriver with him. It took him a few minutes of prying the cap at the mouth of the fill spout upwards also turning the fuel pump nozzle side to side. We finally turned the fuel pump nozzle 180 degrees and were able to free the pump nozzle from the fill spout on the Honda. This was not a good situation to be in nor was it safe to be prying with a screwdriver on the metal fill spout cover at the mouth of a full tank of gas! I would appreciate that Honda will provide me and other owners with a fix for fueling our trucks, so that this does not ever happen again. Obviously the truck was stationary as you requested to be stated with this complaint. My guess, their was/is a problem with the fill spout cap and the spring on the fuel pump nozzle. It seems like there is a miscalculation by Honda or the fuel pump mfg. Or both regards, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- High Springs, FL, USA