Driver side visor fell on my head while I was driving. It was hanging on one side by a wire and hanging right in my face, limiting my visibility. I had to cut the wire to get it out of my face, so no longer have any visor there.
Then a few months later the passenger visor fell as well.
No longer under warranty. But given the fact this is a safety issue... a visibility issue, and the thing hit me on the head, and I couldn't see for a minute while I was driving, and it is such an easy fix for them, that they would want to fix it at no cost, especially since this has happened to other customers as documented on this site. Also given the fact that this seems to be very common in these cars, right around 60,000 miles.
The worst customer service...(not the phone peeps, they were good)
March 25- called Hyundai customer service and they said I had to wait for a Case Manager, Oscar M., to call me. Said he would call within 3-5 business days. He didn't.
April 3 - called Hyundai customer service again and they said they would send another message to the Case Manager, Oscar M, to call me within 3-5 business days. He didn't. They also said they can't give out Corporate's phone number.
April 10 - called Hyundai customer service and asked for a supervisor. She said that I need to make contact with the dealership before the case manager, Oscar, would call me! She said she left a message for the dealership to call me. They never called me.
April 17 - called Hyundai customer service again and they said they were really upset that Oscar, the case manager, never called me. They said they would send a message to "National".
April 17 - called the dealership. They said they never received a message from Hyundai to contact me. They said they "have nothing to do with Hyundai" they just "sell and service their cars". When pressed, the guy said normally a case manager would contact them before the dealership met with the client to resolve the issue.
I feel so DISRESPECTED by Hyundai. They keep saying that Oscar the case manager will call - he never does. No one will even have the initial conversation with me.
Hey i had same issue when i go my accent. The driver side sun visor fell while i was driving as well. I simply super glued it back in. I just can't turn the visor to the drivers window. Also the visor now flips down on it's own so it needs paper weged in where it snaps in. Really junk visor but this is just the start with issues w/ 2010 accent. Cost $.99 to fix.
I bought my car new in July 2010. Within 2 years after purchase, the post on the left (driver's side) sun visor broke. The post holding the wires for the light in sun visor fell out of the mechanism holding it. The post wouldn't go back up into the hole it fell out of and it became somewhat dangerous because the visor would fall down and flop in front of my face. I had to take it to the dealer to replace due to the close proximity of the SBS air bag. It cost me $140.00 and I was told it wasn't covered by any warranty. A few months ago in 2015 the sun visor on the passenger side broke! I don't have $140.00 to fix it but I am starting a new job that requires driving. And they are requiring it to be fixed. This whole situation really pisses me off!
You try to stick them back in where the screws piece is but they pop right in and get in the way of your passenger not to mention bumping into you head when they fall back out. It is a danger when you are driving cause it will just plop down in your eyesight sometimes causing me to be startled.
A D V E R T I S E M E N T S
Driver side visor fell on my head while I was driving. It was hanging on one side by a wire and hanging right in my face, limiting my visibility. I had to cut the wire to get it out of my face, so no longer have any visor there.
Then a few months later the passenger visor fell as well.
No longer under warranty. But given the fact this is a safety issue... a visibility issue, and the thing hit me on the head, and I couldn't see for a minute while I was driving, and it is such an easy fix for them, that they would want to fix it at no cost, especially since this has happened to other customers as documented on this site. Also given the fact that this seems to be very common in these cars, right around 60,000 miles.
The worst customer service...(not the phone peeps, they were good)
March 25- called Hyundai customer service and they said I had to wait for a Case Manager, Oscar M., to call me. Said he would call within 3-5 business days. He didn't. April 3 - called Hyundai customer service again and they said they would send another message to the Case Manager, Oscar M, to call me within 3-5 business days. He didn't. They also said they can't give out Corporate's phone number. April 10 - called Hyundai customer service and asked for a supervisor. She said that I need to make contact with the dealership before the case manager, Oscar, would call me! She said she left a message for the dealership to call me. They never called me. April 17 - called Hyundai customer service again and they said they were really upset that Oscar, the case manager, never called me. They said they would send a message to "National". April 17 - called the dealership. They said they never received a message from Hyundai to contact me. They said they "have nothing to do with Hyundai" they just "sell and service their cars". When pressed, the guy said normally a case manager would contact them before the dealership met with the client to resolve the issue.
I feel so DISRESPECTED by Hyundai. They keep saying that Oscar the case manager will call - he never does. No one will even have the initial conversation with me.
- concussion, Portland, US