This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The problem noticed was believed to be the brakes, and after many shop visits having new brakes put on with pads, and even a new set of tires, the defect in the front drivers wheel was still noticed with no explanation as to what it was.
When applying brakes there is pulsating and grinding, and rotors are warped. Dealership is aware of problem. Consumer states rotors have been replaced twice due to recall 00V136.
Brake rotors are warped at under 20,000 miles causing pulsating whenever brakes are used. Dealer is claiming this is not a defect but due to "normal wear and tear".
In less than 36,000 miles the vehicle was returned (4) times for warpage of front brake rotors. Rotors replaced completely (1) time. Dealer claimed that this was normal. I contacted (2) independent brake specialists and each indicated excessive heat was causing premature warpage. They suggested it be returned to the dealer for corrective action. I stopped a car wash to hand wash the vehicle and upon spraying the front wheels notice steam coming off the wheel. This indicates substantial over excessive heat. The dealer claimed this was normal and turning of rotors and replacing pads (non warranty) was the only answer. In my opinion this only corrects the symptoms and does not correct the problem. Cheap, inferior componentry is my opinion. I shall not by another Jeep or Chrysler product.
Brake pads and rotors have to be replaced after every 500 to 1000 miles. They have been replaced about 10 times. The brake feel like they're activated even when they're not applied.
- Hartwick, NY, USA
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Brake problems; at 2900 miles the disc rotors and pads had to be replaced. The emergency parking brake was also adjusted. About a month later, driver was involved in a crash when going uphill and applying the brakes. The wheels locked up, driver had no control over Cherokee. Jeep went over to the left side of the road, hitting a telephone pole. This happened on dry road conditions. Dealer would not look at Jeep. Jeep has been repaired.
A D V E R T I S E M E N T S
- Daly City, CA, USA